Celtic TimberRecenzje 

207
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Water butt barrel is a great alternative to plastic models! The Celtic Timber team couldn’t have been more helpful when I made a mistake on the order. Many thanks for a great service.

Oceniono na 1 z 5

Oak Barrel Water Butt - We purchased one of these products and installed it. The first time it filled with water it leaked between the staves. I had hoped that the wood would expand and solve the pr... Zobacz więcej

Oceniono na 5 z 5

I have purchased an oak fire surround. It arrived within a fortnight and I received helpful advice from staff about how to order my unusual size of surround at no extra cost. It’s now fitted and... Zobacz więcej

Oceniono na 5 z 5

We've purchased over 20 pieces from Celtic timber including window sills, oak mantelpiece and bench top and every piece has been absolutely beautiful. Got further items to order yet and wouldn't purc... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant wnętrz

Napisane przez firmę

Celtic Timber has been supplying oak beams, barrels, barrel planters, and handmade furniture throughout the UK since 2007. We pride ourselves on provided the largest selection of the best quality and cheapest products, along with excellent customer service and after sales.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

207 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(207)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
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Oceniono na 1 z 5

I was very disappointed by Celtic…

I was very disappointed by Celtic Timber when I tried to order some timber sections in 2020. When I placed the order at the end of June. I was expecting to receive the sections from your own stock or from timber you would cut yourselves.

You wrote to me on 29th June to say the order was being processed. On the 30th June you said you had finished processing the order. In July you wrote to me asking for me to review your company and comment on the order which I could not do as I had not received the order.

I then heard nothing until I contacted you later on 20th July asking for a delivery date. You replied on 21st saying the order would be delivered on Friday, which I took to be 24th July.

Nothing arrived. When we next communicated on 24th August, William said you we're returning my money but would be ensuring the order would be fulfilled. I replied saying that to simplify shipping I would accept 1.5m length rather than the 3m length ordered. You wrote on 26th August to say the order won't be fulfilled as the profilers are not responding. .

It just seems to have been a series of falsehoods. I had believed that you are a company with facilities to cut your own profiles. I believed you wanted a review because the order had been despatched. I believed you when you said the goods would be delivered on Friday. I am such a mug .....

We're all having a tough time at the moment but no need to lie it's bad enough when those in power do it. Let's not do it to each other.

11 czerwca 2021
Opinia niezależna
Logo Celtic Timber

Odpowiedź od Celtic Timber

Hi Ray

Many thanks for your review.

In regards to your initial communication with us, the updates stating that your order is being processed, dispatched and the request for a review are all automated emails, not sent manually.

Last summer was a really difficult time for both us, and the timber company that we had to outsource to. We were short staffed and everyone in the country had the same idea to purchase these types of products and work on their houses and gardens whilst at home shielding. The company that we had to outsource to were literally ignoring our calls and emails and we had to terminate our relationship with them as a result. As soon as it became clear that we were going to be unable to fulfil your order, we apologised to you and issued a full refund.

I appreciate that this didn't resolve your situation and you still required the wood but I am afraid that was all that we were able to do at the time.

Kind regards
Celtic Timber

Oceniono na 5 z 5

Beautiful oak beam

I purchased a lightly worked oak beam, with the pure protective oil. The beam is very good quality and looks amazing with the oil. The customer service was excellent and delivery was very quick. I would definitely use this company again.

24 maja 2021
Opinia niezależna
Oceniono na 1 z 5

Good wood but poor service

The wood quality was decent and the instructions were clear however the fixings were poor, the first turned in the wall as I was screwing it in and the second came out after without any fuss.

After this I emailed them and they refused to supply new ones with a better design - this meant I had to go and buy 50 fixings from Screwfix so I could attach it to the wall adding an unexpected 45% to the total cost. Disappointing really.

15 maja 2021
Opinia niezależna
Logo Celtic Timber

Odpowiedź od Celtic Timber

Hi Matthew

We send thousands of brackets these out every week, some that support large and heavy oak beams and this is not something that we have encountered before.

Our customer services team offered to replace the brackets that you broke and send them to you free of charge, however you refused and said that you would purchase some from Screwfix instead.

I am not sure what more we could have done.

Thanks
Jon
Celtic Timber

Oceniono na 5 z 5

Wine Barrel Water Butt

Ordered a wine barrel water but a couple of months ago and have to say I am absolutely thrilled with my order. Delivery was much quicker than I anticipated. When we phoned to enquire about the missing tap, as we hadn’t realised it was coming in a separate delivery, we were given lots of hints and tips on how to care for the barrel. I have to say, so pleased with both the order and customer service we are considering another one for our new shed.

21 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

Over the moon with our new mantle

Over the moon with our new mantle - we ordered a 3ft beam with pure oil. It was delivered quickly and we love the quality of the oak. Will definitely be looking at the oak shelves next!

6 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

We've purchased over 20 pieces from…

We've purchased over 20 pieces from Celtic timber including window sills, oak mantelpiece and bench top and every piece has been absolutely beautiful. Got further items to order yet and wouldn't purchase from anywhere else. Their quality, speed of service and helpful staff ensure our return business.
Business gem of West Wales.

25 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Good experience from start to finish.

Good experience from start to finish.
40 x 2.4 m fencing boards delivered within 8 days right across Wales

Good quality boards, just the 2 damaged ... but got to allow for that sort of percentage
Well worth the money and competitive delivery price with a helpful, friendly delivery driver

9 marca 2021
Opinia niezależna
Oceniono na 3 z 5

Okay

Good product and easy to install. I’ve gone in the middle because the wrong fixings were sent with the mantel (122mm fixings for a 122.5mm mantel) Called the office first thing Monday am to ask for new fixings- told ‘hopefully’ we’d get the correct ones by the weekend. Had to wait a full working week to get the new fixings because to save a quid they sent it second class rather than first so we had to wait even longer. Dunno would have thought considering it was 1) their error and 2) in a small envelope that first class wouldn’t have been much more. Would I use again...50/50

1 marca 2021
Opinia niezależna
Logo Celtic Timber

Odpowiedź od Celtic Timber

Thank you for your review and glad that you like the product.
Apologies for the delay with the replacement brackets. Normally second class is still a next day delivery or 2 days maximum. Royal Mail have been taking longer than usual to deliver during COVID-19, but this is the first we have heard of deliveries taking a full week. Please accept our sincerest apologies for the inconvenience.

Oceniono na 5 z 5

Top quality logs!

We’ve been buying logs from Celtic Timber for the last few years and they have always been top quality. We have used, the hard and soft wood logs, the oak beam cut offs and we we also very impressed with the wood chip for the garden too!

Great service, reliable and definitely recommend!

27 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Great quality and character.

We recently bought a huge oak mantle from Celtic Timber. The quality is fantastic and the wood has great character and really came to life when we oiled it. I was impressed with how well it was packaged and shipped too for such a big heavy piece of oak. It looks fantastic above our fireplace!

25 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Helpful advice and good service

We bought some railway sleepers to edge some garden steps. We were shown all the different options and advised on the best option for our project as we didn't need the top grade sleepers. Happy with our choice.

16 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Fantastic product with an equally fantastic service. Will be back for more purchases soon.

11 lutego 2021
Opinia niezależna
Logo Celtic Timber

Odpowiedź od Celtic Timber

Perfect, thank you so much for the review, Chris. Just drop me an email - jon@celtictimber.co.uk, when you are ready to order.

Oceniono na 5 z 5

I have brought hundreds of oak beams…

I have brought hundreds of oak beams from these guys, I can honestly say I have never had a problem, the product has always been A* delivery has always been on time, all my customers have been overly pleased with the products.

The oak beams comes with fixings, oils and a chance to get a free beam!

Absolutely faultless.

5* from Keane Stove Installations.

11 lutego 2021
Opinia niezależna

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