Celestyal Cruises Recenzje 

It’s my first cruise 🚢 experience with celestyal & it did not disappoint. It is an amazing 4 days of sailing ⛵️ from Kusadasi to Greece 🇬🇷 and I cannot thank you enough for all the staff & crew who gave us a wonderful above & beyond experience. The food is the main highlight for me & the on-board entertainment was pretty fun & new experience for everyone. Will be back 🔜 💯

I haven't been on any cruise yet, just booked it, but I can see that the support you get after paying is rubbish
.
To start with, they seem to be clueless about the off shore day trips you can book. Calling them takes you nowhere, they provide no useful information. It's almost as if they don't want to sell you anything.

But what's got me worried is that I paid the deposit and they gave me a date to pay the rest. Only a few hours later, they send me an email saying that I have 48h to pay the full amount. This is a really sneaky move and I haven't been able to sort it out yet.

Right now i have no confidence in this company and even if I clarify the above, I don't think I will ever book anything else with them.

Very disappointed with the booking process. Contacted them re a particular cruise & was provided with brochure including it. Contacted agent to book as part of a package but they said they couldn’t book the cruise as it wasn’t available. So went back to Celestyal who tell me just 3 days after the previous contact that they’ve updated their brochure & the cruise is now only going to run for 1 date in the whole year, 8 months before the date we wanted!
Why not say 3 days before that the cruise wasn’t confirmed & that the brochure was being reviewed. Has completely put me off ever booking any cruise with this company. Clearly unreliable

I have a trip booked that basically goes down the Gaza Strip. In light of recent events I enquired about cancellation, as I am very wary of even being close to this area, and my balance is due to be paid soon.
There are only 2 ports I wanted to go on this cruise for and both these have been changed on November cruises - so again, not interested in the other destinations and would prefer to cancel.
The response I received (via my travel agent) was that 2 port changes were a minor change and, therefore, I would lose my deposit.
I'm sorry but despite the fact I don't think 2 port changes are minor anyway, the 2 major ports on this cruise definitely does not signify a minor change.
I was booked to go to St Petersburg with another cruise company when the Russia/Ukraine war started and only 1 port was changed and was immediately able to cancel altogether.
I will deliberately avoid booking with this cruise line in future as life is unexpected and you never know what is going to happen and I feel really, really let down in this instance - I can't afford to lose the deposit so am now being forced to travel close to a war zone instead of being, at least, able to swap to a different cruise with the same line.