I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was abl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Got through on 0333 number immediately. No wait. I had locked myself out of my account. Very polite operator. Nothing was too much trouble. Even when line went dead, Keshawn rang me straight back. Wh... Zobacz więcej
Reakcja na opinię
Can’t recommend this card and the customer service enough ✨✨ Been using it for nearly 4 years while travelling all over Asia , Malaysia and Australia Customer Service has always been within 24... Zobacz więcej
Reakcja na opinię
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email t... Zobacz więcej
Reakcja na opinię
4,8
Doskonała
6 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful guy
Very helpful guy, sorted things out straight away. Very polite. Many thanks Keshawn!
17 kwietnia 2026
Opinia niezależna
Very friendly and professional customer…
Very friendly and professional customer service.
17 kwietnia 2026
Opinia niezależna
Very helpful and proactive.
17 kwietnia 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Very helpful call handler
Very helpful call handler. Very clear diction and easily understood. A pleasant change from the usual call centre experience.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly for you, and we thank you for your review.
Quick and efficient service
I rang in to changed my contact email address...nothing could have been more simple and secure
16 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service team are helpful, friendly, and dedicated to assisting our customers quickly and efficiently We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Keshawn rocked my world!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Efficient and well designed processes…
Efficient and well designed processes make this a very easy company to deal with
15 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Extremely helpful support
I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was able to put my mind at rest
15 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you for a great review we are so pleased to hear that Keshawn was able to assist you with resolving your atm query and proved to be very helpful, we will be sure to let him know he has received great feed back. Thanks once again
Second Card
KNOWLEDGEABLE OPERATIVE WHO ANSWERED ALL MY QUESTIONS IN A VERY PLEASANT MANNER.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of after speaking with Keshawn. Thank you for your many years of custom and feedback.
-WhatsApp a great new addition
Love being able to chat on WhatsApp- as always your staff- this time Lauren- really efficient, fast, professional and so very friendly- fantastic combination
14 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you for leaving us a great review, we are pleased to hear Lauren was able to assist you via whatsapp recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Excellent service
Answered quickly enquiry dealt with efficiently with courtesy and humour
13 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Odpowiedź od caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let them know they have received great feed back. Thanks once again
Odpowiedź od caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Ten out of ten for customer service and…exemplary service
Ten out of ten for customer service and resolving challenges.
The service was exemplary and I am so grateful for the help I received.
That’s why I stay with these guys.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Customer support responded quickly and…
Customer support responded quickly and efficiently keeping me informed throughout the process
13 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We're happy to hear that your problem was resolved by quickly. Thank you for sharing your positive experience with us, we appreciate it.
Odpowiedź od caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Caxton Customer Services are Superb
I have had to ring Caxtons customer services on two occasions in the last six months, through problems created by me and not their card or service.
On both occasions , once connected I was dealt with in a very professional and courteous manner.
Not only were the customer services persons sympathetic to my self induced problems but could immediately remedy and rectify the problems within minutes.
In a world of chat bots and endless waiting on the phone followed by endless options to ring different single digit numbers to actually talk to a human, often in an accent that is not easy to understand, this Caxton experience was refreshingly delightful.
A superb experience from Caxton, thank you , you choose and train your personnel exceptionally well.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Excellent service
When i called caxton i got through to Hugo this young man was very pleasant at all times and he couldnt do enough to sort out my complaint which he did within 10mins he was always polite and respectful during our conversation caxton should have more people like Hugo
10 kwietnia 2026
Opinia niezależna
Odpowiedź od caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.