Cavasa Recenzje 

103
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My experience with Cavasa was excellent. Very easy to communicate with and extremely efficient in getting back to us and keeping us updated on the tops. Quality of the tops are excellent. Detail exce... Zobacz więcej

Oceniono na 5 z 5

Ordered Cork 90s revival track top. Quality of product is exactly what I expected and event slightly exceeded expectations. Took 6 and 1/2 weeks from order to delivery. I would say sizing is slightly... Zobacz więcej

Oceniono na 5 z 5

Very happy with the Mayo retro track top. The free personalisation is a lovely touch. Got mine before the final and going for a white 4 star version now in a different style. Happy to recommend and ge... Zobacz więcej

Oceniono na 1 z 5

Terrible company. I ordered a SF top, never received it, was refunded, and promised a replacement that never came. Weeks later — still nothing. Empty promises, no reliability, and a complete waste... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

103 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 35% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(103)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 52

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Outstanding Customer Service!

I was hoping to buy two shirts for the Oasis gigs but noticed they were custom made and would take weeks to arrive. I reached out via the online chat to see if there was anything they could do. They were incredibly helpful – they checked stock availability and guided on which sizes would work best.

I placed the order on Wednesday, the shirts were dispatched promptly, and they arrived by Friday – just in time for the gigs! Brilliant service, great communication, and really appreciated the extra effort to help me out. Highly recommend!

11 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing service

Ordered the SF top and noticed the lead time was 4-5 weeks… the team pulled it out of the bag for me and managed to fulfil this order within a week and were incredibly helpful on chat.
Top is absolutely brilliant and of very high quality. Would recommend these guys in a heartbeat. Top class customer service. Ignore any negative reviews. Approachable and very accomodating

10 czerwca 2025
Opinia niezależna
Oceniono na 3 z 5

Ordered x2 Sam Fender drill tops on 1st…

Ordered x2 Sam Fender drill tops on 1st march with 4-6 week delivery time finally recieved the top after 13 weeks nearly double the time stated in the description and when communicated with seller just kept telling me they are due next week numerous times. Given 3* as the products once delivered are actually good quality and have also had a sweater off them before which they already had in stock so was sent out much quicker

8 czerwca 2025
Opinia niezależna
Logo Cavasa

Odpowiedź od Cavasa

We sincerely apologized to Kerrie for the delay in receiving her order. Unfortunately, we received some faulty items, one of which was part of Kerrie's order, and it did not pass our quality control checks for dispatch. This regrettably caused a delay in Kerrie's order.

Please note that pre-order items are custom-made and produced to order, which puts them at a higher risk of being delayed.

Oceniono na 2 z 5

Would not order from here again

Ordered a Sam Fender drill on 6th April. It said 4-5 weeks delivery for pre order, it is now 4th June (nearly 9 weeks later) and I still don’t have it. I got in touch the middle of May and they said I would have it by the next week- it did not arrive. I got in touch again 12 days later to ask again as I need it for his London show on the 6th June, I was told there had been a delay in customs. I have once again been in touch and had a very abrupt message to say they were expecting a delivery.
If there had been good communication to tell me there had a been a delay, I wouldn’t have minded, but there was poor communication from their end, especially when I have paid over £50 for this top. I was offered a refund and special delivery if it meant it could be here on time, but have heard nothing else about it. Let down by the lack of communication and seeing others reviews saying they have received their items when I am still waiting.

6 kwietnia 2025
Opinia niezależna
Logo Cavasa

Odpowiedź od Cavasa

We sincerely apologized to Charlotte for the unfortunate situation regarding the delay in our delivery, and we offered her a full refund if that was her preference. We informed Charlotte that we would send the item via special delivery if it arrived on time; however, this was not feasible as it arrived late.

Since we did not receive any request to cancel, we proceeded to send out the item.

Please note that pre-order items are custom-made and produced to order, which puts them at a higher risk of being delayed.

Oceniono na 5 z 5

A great company

A brilliant company, top quality products and great communication. Very quick delivery as well, would highly recommend using Cavasa.

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Really happy……

Really happy with the top I received… excellent customer service with the added extra of a top I didn’t order… would happily recommend to anyone

10 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Customer Service

I placed an order for 2 Armagh tops, which arrived with different designs.(I thought they were all the same) I contacted the company who responded very quickly to advise they would put me on a list of their next print of the jerseys. They were excellent at giving regular updates and issued me with the jersey of my choice at the earliest possible opportunity. Fantastic customer service!

1 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Do not buy!

Ordered my SF sweatshirt on 6th may with the preorder stating it would be 4-5 weeks until delivery.
I emailed/messaged 3 times to chase and was given incorrect push back dates. I was not once contacted to advise of any delays.
Over 12 weeks later it arrived. There is a small mark on the vinyl and a stain on one of the white panels.
Other than that its a good quality sweatshirt. I just wish it arrived quicker and didn't have faults!

Update to say that Cavasa have reached out to replace the damaged item.
I still do believe that realistic time frames for delivery should be communicated with the customer before purchase.

UPDATE:
It is now almost 5 months since I ordered and I still haven't received my promised replacement for the faulty item received.
I have emailed multiple times to chase this and get no response.

AVOID AT ALL COSTS!!!

6 lutego 2025
Opinia niezależna
Logo Cavasa

Odpowiedź od Cavasa

Faye reached out to us three weeks after her order was delivered. We sincerely apologized for the faulty item and have arranged for a complimentary replacement.

Please keep in mind that pre-order items are custom-made and produced specifically for each order, which increases the likelihood of delays.

Oceniono na 1 z 5

I ordered the Sam fender sweatshirt on…

I ordered the Sam fender sweatshirt on the 31st of March 9 weeks later it’s still not arrived tired contacting the companyon the 6th of May to which they said it will be with me in 10/14 days which hasn’t happened tried to contact them today no response .. I’ve been more then. Patient with the seller but this is a joke now don’t sell items you don’t have in stock ..
you’re website stated states pre order delivery with in 4-5 weeks I’ve waited 9 weeks and it’s still not shown up if you don’t have the goods don’t advertise them on you’re site

31 marca 2025
Opinia niezależna
Logo Cavasa

Odpowiedź od Cavasa

The customer became increasingly impatient after placing an order for a pre-order item and was informed multiple times that he had the right to a full refund at any point.

The customer unexpectedly initiated a chargeback, even after being informed that the item was set to arrive on time within the stated lead time and having been offered a refund.

Oceniono na 1 z 5

Dubious

I bought the „SF Inspired Drill“ and after 13 days my purchase was still pending confirmation and the dispatch had not started or anything else. I then contacted Cavasa and was told relatively promptly that a restock was taking place and the SF Drill should be there in three weeks. After three weeks I wrote and asked about the status and received no reply. Then I waited another week and wrote to tell them how things were going. Again no reply. Then after two weeks I wrote an e-mail that I would like to receive something now. A notification or anything else or I will withdraw my purchase and then nothing happened. After two weeks I switched on PayPal and opened a case. Suddenly I received a message from the company asking if I really wanted to do this because the SF Drill had apparently arrived. The email was very cheeky as I was accused of being at fault as I could have simply written that I wanted the money back without any problem. I did not receive a reply for a long time. I have received a cheeky email.I have been cheated and will now not buy the product and would like to rate this website badly and I do not recommend it to anyone!

Update: got my money back.

After the company's reply on Trustpilot: I waited for my article from 05.03 to 28.04 and the specified time was exceeded at most. I have not received any emails except for the one on 17.03 where they said it would take 3 weeks (i.e. 07.04). I asked about my item and received no reply. Only after I asked for my money back did the company get in touch. To then receive such a cheeky reply (it's my fault and not Cavasa's) is inappropriate and indicates a bad company.

5 marca 2025
Opinia niezależna
Logo Cavasa

Odpowiedź od Cavasa

Simon submitted an order for a pre-order item that explicitly indicated a lead time of 4-5 weeks. The customer was informed that the item had arrived as scheduled, and if he still desired to receive it, the PayPal dispute would need to be settled. The customer requested a refund, which was processed accordingly.

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