Caterkwik Ltd Recenzje 

Bought a caterkwik pass through dishwasher with a 2 year parts and labour warranty. The machine stopped working after 14 months. Contacted caterkwik, to be told they will not attend to a product under warranty untill their terms and conditions are agreed to, so had no option but to sign. They attended site over a week later and fixed the product and left. Then got a bill for £254 saying it wasn't covered under the warranty. Contacted caterkwik thinking this was a mistake to be told "you agreed to terms and conditions". However as already explained they wont attend unless you agree to them beforehand.
If you purchase please do not think your product is covered by a warranty cause they simply do not honour this agreement.

Excellent service
Ordered 2 items one was out of stock and due in January however first one arrived and then the second over 2 weeks early. Great communication and support. Would definitely use again.

Excellent service
Excellent knowledge.
Nothing is to much trouble!!.
Always get back to you when asked to.
Always have and always will use cater kwik.
Thankyou

Great price and really responsive customer service too

My order 19056935 was cancelled without informing me or giving me a refund, I only found out two weeks later when I requested an update. I'm told the order was cancelled because delivery was too a residential address, but this problem isn't mentioned anywhere on the website or when ordering. I'm making a complaint with PayPal now as I still haven't received a refund and this feels like a scam

I ordered Buffalo commercial blinder order number 339614 from Cater-Kwik with next day delivery service but 5 days pass still not recived customer service 0,

Fantastic service! Was unsure about what exactly we needed and the ladies that I spoke to were both very helpful. They delivered the trolley the next day. Very impressed and will definitely use again.

Excellent service from start to finish.

Contacted immediately by representative, Connor, clear delivery dates given. I needed to change delivery address, that was acknowledged and dealt with efficiently, washing machine delivered 3 days after ordering. Driver contacted the night before, updated time of arrival the next morning and rang when 30 mins away. Couldn't ask for better service all round.

Excellent customer service highly recommend.
Thanks
Patrick from Nairobi,Kenya

From making an initial enquiry to delivery and operation, the advice given, as to which washing machine was suitable for my needs (horse rugs and calf rugs) was very helpful.
Now installed, I am very pleased with the washing results.

Excellent service from Jack. I used this company in the past a lot. This time I had a problem with delivery and Jack dealt with it very professionally. Best wishes. Thank you

outstanding service, cant fault them, any queries i had were answered quickly, and any items that werent in stock they knew when they would be. couldnt ask for more.

Such a relief to deal with a responsive, caring company after failed experiences with competitors. We had great interactions with the sales team and customer services team and will definitely come back to Caterkwik for our future needs.

We have used Caterkwik to supply various catering equipment. We have found them to be professional and very competitive relative to other companies. The sales team will offer extra discount to win the business. Highly recommended.

Very informative and very efficient. Fast delivery with the best washing machine for equestrians. Always helpful on the phone.

Absolutely fantastic company only thanks to Mia Birtwistle what an amazing member of staff I only hope she is respected and rewarded accordingly knowledge of product taking order taking payment and dealing with your dispatch department ie courier company what a headache they are but yes she sorted it all out for me will definitely be using her again in the future and she follows up on everything a total credit to her customer service skills those people are very few out there these days and it becomes a privilege spending my money with her I will give her 100 stars out of 10 please thank her personally from me

Caterkwik were by far the best value price available and the unit was despatched and delivered swiftly. With this being a safety issue this was paramount.

great service from start to finish ,no hassle and great prices

Be careful of poor quality equipment and warranty’s that aren’t worth the paper they are written on.
I purchased a buffalo twin tank table top fryer from this company which has failed after 4 weeks of operation, I reported this as it is under warranty to be advised some days later that the unit has to be returned to manufacturer for repair, back to base, I was then advised I’m responsible for finding suitable packaging to prepare it for collection and that im responsible if it arrives back damaged! Then advised that the repair can take 10- 14 days to repair and return so at best we will be without this fryer for 3 weeks, not ideal for any kitchen operation, when I raised a complaint about this I was advised that what else would I expect when I purchased a low quality item that was cheap! I asked why would they be selling items that are of low quality , and just because something is less expensive should we then expect it to be low quality and fail within 4 weeks, and why would a reputable company be selling such items and not warning customers of the dangers of buying equipment that is not produced with reliable component’s.
All in this is just really poor and paying nearly £400.00 for a table top fryer is not nothing !
But I guess it is treated as nothing by this company so beware and ensure you fully understand and ready what exactly your warranty is going to get you, as I have also been advised I can not return the item now and ask for refund. As that’s not something they can do either!