Caterkwik Ltd Recenzje 

Excellent service from CATER-KWIK, my Bottle Cooler stopped working after 8 years, the Refrigeration Engineer I called advised on getting a new cooler as there were a few faults and repair and replacement would be round about the same cost.

I looked on line an found CATER-KWIK

Supplied the same model so spoke to Jack Hampshire a Solutions Coordinator who was extremely helpful and very professional as I was dealing with a supplier to the commercial trade and I was a private buyer. He organised the purchase and I received confirmation from the MD Matthew Mayvers.

I’d requested the old model be taken away and paid a reasonable charge for this service, however later the Refrigeration Engineer called and asked if he could have the old model for training purposes. As normally only dealing with the domestic market he was unfamiliar with more commercial models.

I called once again and requested if I could have a refund and once again excellent service Charlotte Fay who arranged the repayment without any fuss.

I was notified of day and time of delivery and it arrived as promised; the Refrigeration Engineer arrived an hour later set the cooler in place and it now operates as it should.

I also dealt with other members of the CATER-KWIK Team who I do not have names for, but needless to say I received the same excellent service from all staff.

Pleased it got sorted before this heatwave as we once again have cold beer from the bar.

Thank You, Peter

Super fast delivery and the value for money is brilliant as great quality products. Will always buy my horse cleaning products from here and no where else! ✨️✨️✨️✨️✨️

Bought couple of commercial catering equipment. Electrolux pass through dishwasher as well and some hot water issues, machine was still under warranty, engineer turned up twice and not told me any thing. Fixed and received £ 357 invoice. Same issue again, called them and now they said warranty now expired. I asked why did you charged me when it was under warranty, engineer said it was clogged and not cleaned. Not true. Paid invoice and ask them to send engineer, sent me quote £200 call out charge and more , day light robbery. Never going to use them again.

CaterKwik explained exactly what was going to happen on the delivery step by step, and then the 3rd party supplier/local delivery team lived up to expectations - which is very rare these days! We have an awkward unit to get to, and as a charity we rely on volunteers to help us with large deliveries, I was able to call the customer service team and explain our location, which was then passed on to the delivery men. Everything was easy and the quality of the freezer we purchased is great.

Very good experience. Easy to order & fast shipping. The glasses are beautiful highly recommend

Excellent service as always. Prices good, efficient service and delivery

Purchased a Glasswasher it worked for 1 morning and then showed fault lights and would not work phoned and was advised no engineers were available waited from Friday to Monday phoned again on Monday to be advised no engineers were available for 7 days. Poor service on a brand new glassware do not use this company

Website was informative and item was reasonably priced. Arrived quickly, was well packaged and was in perfect condition.

Would definitely recommend this product and company.

I have used Caterkwik twice in recent weeks, on both occasions they actually had the stock which many online companies do not and I received both orders fairly quickly.
Prices are competitive, very happy.
Whatever you are doing, keep doing it guys.
Lee

What a brilliant team of people to work with. I adjusted my order a few times, and they sorted it very willingly. Excellent items at competitive prices too. Will certainly be using them in the future.

This was our second purchase (a commercial freezer) for our school kitchen. The whole experience (price, purchase, delivery, communications) was very good. Recommended.

Good product excellent value for money

Excellent communication, and Fridge delivered very well packaged and at great price - I will use again - This company care about their customers

Excellent fast delivery

Send me a wrong item and make me headache

Easy to deal with, the product arrived in the estimated time.

Is very good company I have order microwave and I want to change the equipment next day thanks

Worst customer service experience. The customer representatives were rude, nonchalant and unprofessional. I was left with a washing machine on my drive for days due to their incompetence. I would not recommend this company.

Absolutely appalling experience with this company and their ice machine.
The unit has been faulty from the very first day we installed it – barely producing any ice, and most of the time the bin sits there 80% empty with zero ice being made. We’ve had multiple engineer visits (including one on March 2nd), yet every single time they blame it on “ambient temperature” or “environmental conditions” and close the job without fixing anything.
The ridiculous part? Our previous ice machine worked perfectly fine in exactly the same location for years with no issues whatsoever, even through hotter and colder periods. Now that ambient temperatures have improved (as they themselves admitted), the machine is STILL not producing ice at all. This clearly proves it’s not the environment – it’s a defective machine.
Despite clear evidence of a manufacturing/service fault, they’ve washed their hands of it, refused further action, and suggested we relocate the entire unit to a “warmer environment” (which is impossible and unnecessary in a commercial setup). No senior tech, no proper diagnosis, no repair, no replacement – nothing.
We’ve been left with a completely non-functional piece of equipment we paid good money for, during peak need. At this point, we’ve had no choice but to escalate as a warranty/consumer rights dispute and, if not resolved quickly, pursue recovery of our money through legal channels/small claims court.
Avoid this company if you’re looking for reliable equipment or honest after-sales support. Shocking customer service and zero accountability. 1 star is generous.
Would not recommend to anyone.