The whole on-line process from application to initial funding and transfer of an existing ISA went through smoothly and quickly. I rang Castle Trust with a query regarding the interest rate on my ISA.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy to set up a 1 Year Fixed Rate e-Saver 4.41% Maturity. So it isn't or rather should be complicated. Added 13th Apr Well fingers crossed. I'm just having difficulty with Plum ISA that can't... Zobacz więcej
Reakcja na opinię
I am impressed by the support and information that is available, since my induction as new investor, It has made the initial work of setting up my account details much easier than first thought. The... Zobacz więcej
I requested an ISA transfer which should be in progress. You're not keeping me informed but you've already sent two requests to rate your performance.
Informacje dotyczące firmy
Napisane przez firmę
Castle Trust Bank was launched as 'Castle Trust' in October 2012, and in June 2020 we became Castle Trust Bank – a fully authorised UK bank. We’ve offered fixed-term, fixed rate savings accounts to existing customers since the end of 2020, and launched online savings accounts to new customers in August 2021. Eligible deposits with Castle Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. We are also a provider of specialist buy-to-let, and property development mortgages.
Dane kontaktowe
Old Broad Street 25, EC2N 1HQ, London, Zjednoczone Królestwo
- castletrust.co.uk
4,4
Doskonała
1 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Agent was patient,professional and…
Agent was patient,professional and extremely helpful.
8 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thanks for the positive feedback on our team, they always appreciate it.
Good customer service contact questions…
Good customer service contact questions andwered
9 kwietnia 2026
Odpowiedź od Castle Trust Bank
Our team does it's best to help! Thanks for leaving your feedback.
Excellent Experience
Very easy to open account. Love the app I can keep an eye on my account. Very smooth transaction
30 marca 2026
Odpowiedź od Castle Trust Bank
Thank you for the positive feedback
Starting a new IsA account was better…
Starting a new IsA account was better than I expected, the transactions were very smooth and quickly completed. Thank you.
30 marca 2026
Odpowiedź od Castle Trust Bank
We're glad the process worked well for you.
Competitive rate for ISA
Competitive rate for ISA and easy transfer in of ISA from another bank with poorer rate.
1 kwietnia 2026
Odpowiedź od Castle Trust Bank
We're pleased that you were able to get a better rate with us, and that the Transfer process went smoothly.
Everything straightforward and easy to…
Everything straightforward and easy to understand. Good communication throughout.
3 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for the positive feedback.
Sent various messages 2nd -6th April and only got one…
Sent various messages and only got one answered, had to phone to get information .
The operator on the phone was very helpful.
8 kwietnia 2026
Odpowiedź od Castle Trust Bank
We're sorry that we didn't answer your messages quickly enough but we're pleased we were able to help over the phone.
Odpowiedź od Castle Trust Bank
Thanks for the great review!
Quick transfer from current ISA..
5 kwietnia 2026
Odpowiedź od Castle Trust Bank
We're pleased that you now have a more competitive rate, and the Transfer process went quickly.
Easy to use for a new account
4 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for your review.
Odpowiedź od Castle Trust Bank
We'll complete your Transfer as quickly as possible. Some Transfers take longer than others, depending on the transferring manager's requirements.
Highly satisfied customer
Been with Castle Trust Bank now for over 2 years. Always a good interest rate on my cash ISA and the app is so easy to use. What more could I ask for.
4 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for your review, we hope you stick with us in the future!
Best rates, no problem banking.
This bank is great to invest in. They offer the best rates and have a good clear website that is easy to navigate. We transferred some matured ISAs from elswhere without any problems at all. We have also invested with them previously with no problems. I would recommend Castle Trust bank to anyone.
24 marca 2026
Odpowiedź od Castle Trust Bank
Thank you for the positive feedback, we're pleased to have you as a Castle Trust Bank customer.
ISA transfer from Leeds Building…
ISA transfer from Leeds Building Society not showing in my account
1 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for sharing your experience with us and we’re sorry you’re disappointed with how long the process is taking to complete.
Your ISA Transfer request was pended by your existing Plan Manager until 1st April and we are currently waiting for the funds to be received. Once the transfer has been completed we will send you a secure message to let you know.
It's turning out to be too difficult to…
It's turning out to be too difficult to find my userid.
3 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for taking the time to leave your feedback and we’re sorry you’ve had difficulties in obtaining a reminder of your User ID.
An email has been sent to you with the details.
If you forget in the future, you can click on ‘Forgotten your User ID’ on the Log in Details screen for the Self Service Portal.
It takes too long to transfer my isa to…
It takes too long to transfer my isa to your bank account
I assume I will be given the interest due it left my account on the Ist April!!
Thank you for your reply
I can confirm the money was transferred on the 7th to my CASTLETRUST acc and I am delighted you have applied interest from the 2nd April
2 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for leaving a review for us and we’re sorry you’re disappointed with how long the process took to complete.
Your ISA Transfer request was pended by your existing Plan Manager until 1st April and funds were received by us on 2nd April. The money was applied on the next working day which, due to the bank holiday weekend, was 7th April and interest was backdated to the day we received the funds.
Everything happened as expected with…
Everything happened as expected with ISA transfer from Charter Bank. Communications were good and web access worked fine.
2 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for your positive review.
Should have paper copy of account old…
Should have paper copy of account old school not into laptops
2 kwietnia 2026
Odpowiedź od Castle Trust Bank
Thank you for the positive feedback.
Efficient 0pening process.
Straightforward and efficiently opened a new account. Phone calls were answered quickly and contained useful advice.
2 kwietnia 2026
Odpowiedź od Castle Trust Bank
We're glad we were able to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.