I have been asking this site for months to close my account and get some nonsense about escalating to another team, never getting a response. I should have know when I saw the reviews but this is ano... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fun games but if playing SC, the RTP sucks most days! The slots are really tight most of the time. You might finally get lucky and be able to cash out. When you do, redemptions take FOREVER! Redemptio... Zobacz więcej
Reakcja na opinię
This is a fun place to play fair games. Every time I have had a question they have responded immediately in the chat. Honestly casino click is close to perfect with the only problem being the time it... Zobacz więcej
Reakcja na opinię
Five star it’s one of the best online social casino. Many many games to enjoy fast redemption great live chat support great account manager always the best.
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Informacje dotyczące firmy
Napisane przez firmę
🇺🇸 Join now to a new Sweepstakes Casino & Play for Free! 🎰 Exclusive Games 🎁 Daily Free SC Spins 🔥 Daily special packages with extra SC 🕒 24/7 Support
Dane kontaktowe
Stany Zjednoczone
- support@casino.click
- casino.click
2,7
Słaba
552 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Casino.click redemption is SUPER SLOW!
Casino.click redemption process is super slow. My redemption was approved and released on Jan 2. It is now Jan 26. They have been giving me nothing but a-run-around. Stay far away from Casino.click! There are better casinos.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Thank you for sharing your feedback. We understand how frustrating delays can be and appreciate your patience.
While many redemptions are processed within expected timeframes, occasional delays can occur due to verification or payment processing requirements. For the most accurate update on your specific redemption, we recommend contacting our support team directly at support@casino.click , where they can review your account and assist you further.
We value your feedback and the opportunity to help resolve this.
If i could give a zero i would
IIf i could give a zero i would. They are a sham and thieves. I deposited money and won so they are now running me in circles. I have sent all information requested by them and they find reasons to refuse the info. They are a terrible business and I will be turning them into the BBB. There help department also told me I cant have my wife on my bank account it has to be me alone. This has been an issue for 3 months while my winnings are locked up. I would never deposit any money or use their services because they will leave you with nothing. If you want more info check reddit they have a long ongoing refusal to release funds to winners. Do not use their services.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
We’re sorry to hear about your experience and understand how frustrating this situation must feel. Please know that we take concerns like this very seriously.
For account-specific matters such as verification and withdrawals, our support team is the only department able to securely review and resolve them. We kindly ask that you contact our support team directly at support@casino.click , if you haven’t already, so they can look into your case in detail and assist you further.
We appreciate your patience and the opportunity to help clarify and resolve this matter.
Most of these games bait you then…
Most of these games bait you then refuse to pay you out by requesting crazy stuff like your bills and bank account info. It's a joke I should have read the reviews first I am married and all bills are in my husband name he handle them TF
21 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Hi Shakita, we’d like to clarify how the redemption and verification process works.
To redeem winnings via bank transfer, a minimum sweep amount is required, along with standard identity verification (KYC). In this case, a bank redemption was not eligible at the time, and the required verification documents were not submitted or completed.
We understand that document requests can feel frustrating, but they are required for security and regulatory compliance. Our support team is always available to help users through this process, including situations where bills or accounts are in a spouse’s name.
If you’d like assistance completing verification or exploring alternative redemption options, please reach out to customer support directly, we’re here to help.
Omg so sick of this platform jan.6…
Omg so sick of this platform jan.6 ,2026 they said my payment was s sent to my bank then yesterday I got a email saying its because sent to the processor I have been waiting since the beginning of December and still nothing UPDATES: I RECEIVED MY REDEMPTION TODAY 1/28/2026 THEY DO PAY BUT IT WILL TAKE MONTHS TO RECEIVE
22 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Hi Shree, we understand how frustrating payment delays can be, and we’re sorry for the confusion caused by the different email notifications.
Your redemption was approved on January 6, which means the funds were released from our platform to the payment processor at that time. Once a payout reaches the processor, the final timing depends on the bank’s processing schedule, which can vary and may take additional business days.
If you still don’t see the funds reflected in your account, we encourage you to contact our support team directly so we can review your payout details with you. We’re happy to help clarify anything further.
I have a great time here and DORA is…
I have a great time here and DORA is the sweetest ☺️
21 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Hi Nicole, we love to know that Dora was a great help to you and that you are enjoying your time with Casino Click!
Keep having fun playing :)
I fell for it
I won a very small amount, decided to cash out via gift card, just refused to process it, kept telling me it needed to be reviewed. Eventually I just got a little buzzed one night, decided to cancel it. Caught a wave of dead spins you only hear about. But, I did finally get the bonus after a few hundred spins, 4 dollar spins, my bonus paid...$3.50...haahhahahahaha. Don't pay timely and completely dry RTP. Avoid like the plague. They also refuse to fully close my account, passing me off to a myriad of departments.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve described.
Requests related to redemptions, account status, and account closure can only be reviewed and handled by our Customer Support team for security and verification reasons. These matters cannot be resolved through public review platforms.
We kindly ask that you contact Customer Support directly so they can review your account, address your redemption status, and assist with closing your account if that is still your request.
We appreciate your feedback and the opportunity to assist.
I love playing on this site
I love playing on this site! The first redemption I made was quick and easy. This time though it’s been difficult. It was approved in the 22nd and I have yet to get it. The person I talked to said it was already sent to me. I sent them a screenshot of my bank statement to prove that i did not receive it. Instead they took out $49.99 and then refunded it when they realized they made a mistake.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Thank you for your feedback and for being a valued player. We’re sorry for the confusion regarding your recent redemption.
Payment and transaction issues can only be reviewed by our Customer Support team, as they have access to detailed account and payment records. Please continue working with them so they can confirm the status of your payout and resolve this fully.
We appreciate your patience and thank you for bringing this to our attention.
I have been waiting since November 2nd…
I have been waiting since November 2nd 2025 it is now January 13th 2026. Still have not received my redemption. The support team continues to give me the same run around. I actively use numerous casino apps and this is literally the only one I’ve ever experienced anything like this!!!
2 listopada 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for sharing your experience with us. We understand how delays can feel frustrating, and we appreciate the opportunity to clarify where things currently stand.
Your first redemption request was submitted on December 5th. Once all required documents were received, it was approved on December 26th and has since been paid out.
A second redemption request was submitted on January 15th and is currently still within our standard processing timeframe.
We know that waiting for redemptions can be stressful, and we’re sorry for any frustration this process has caused. If you have questions or would like an update on your current request, our support team is always happy to take another look and assist further.
Thank you for your patience, and we appreciate you being part of our community.
Its been a week since I put in my…
Its been a week since I put in my redemption and still nothing stay away from this casino its no good
12 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Hi James, we’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
Don't waste your money here
This casino says 3 business days for redemption approval - I'm about at a week (of business days only even) and still waiting for any kind of status change on my request to redeem. And this is the 3rd time in a month now I've attempted to redeem and even using their different methods of redeeming - still nothing. Talked to customer service multiple times and always get the same answer of "we've forwarded your request to the right department now" kind of answers every time. I've been KYC approved since before attempting to redeem my winnings. So I would say play on here with the gold coins, but don't waste your money and expect to get any thing you win paid back to you.
And I only gave it the 2 stars because the game selection is different than the other sites I've seen and the customer service was definitely quick and friendly every time , but not much resolve of what I had asked for help with .
17 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for sharing your experience, and we’re sorry for the delay you’ve encountered. While most redemptions are reviewed within the stated timeframe, some may take longer due to additional checks or processing volume.
We appreciate your patience and your feedback regarding our game selection and customer service. To allow our team to review your redemption in detail and provide an update, please email our customer support team directly at support@casino.click .
We’re committed to assisting you and working toward a resolution as quickly as possible.
I won 650 dec 31 2025 and it's Jan 9…
I won 650 dec 31 2025 and it's Jan 9 2026 they would not verify me making me send a copy of my bank statement 4 times (I was using crypto to cash out) I got excuses over and over again and now I've FINALLY been verified and still waiting on their end to review and process for my crypto payout. It's the weekend so doubtful I get it for few more days. So frustrating and thinking about calling gaming commission. It didn't take weeks to take my money when paying to play.
31 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Hi Leisa,
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
This is starting to get a little absurd
I have been waiting on a redemption since the end of November. It has been processed since December 11th and I was supposed to receive it in 5-10 business days. It is now Tuesday, January, 6th and still nothing. I enjoy Casino Click, and there are lots of great games to choose from. Also customer service is prompt and friendly, which is why the 2 stars and not 1 star. Otherwise truthfully, this is starting to get a little ridiculous on how long my redemption is taking. I intend to email payments and support again this evening, but I am starting to think they do not payout any redemptions at all. I will update this review if/when something changes. Until then I would suggest people just stay away from Casino Click.
Reply to Casino.click's reply:
I have already emailed payments, customer support, and talked with live chat numerous times since the 11th. Still nothing but it's taking longer than normal. Let's be honest here, this day and age, payments are almost instant with the internet and Real time payments. I understand a little delay but not a month. I really want to stay and be positive, but it is getting hard. I hope to change and update again once I receive my redemption.
Update: Jan. 9th,2025
I finally received my redemption on 1/8/26. They do pay and I am thankful. For those that want to know, my account was not verified when I started this redemption. I sent all the documents on 11/24/25. It took about 8 or 9 days to be verified with no hiccups btw. I instantly put in the redemption via bank transfer on 12/2/25 and it was approved and processed on 12/11/25. So it took a little over a month after verification. Be aware of the lengthy redemption times if you play with Casino Click.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for your feedback and for highlighting both the games and our support team, we really appreciate that. Your redemption was approved on December 11th, so it should have been received by now. We recommend reaching out to our payments team directly so we can investigate and ensure it reaches you promptly.
We understand delays can be frustrating and appreciate your patience as we work to resolve this.
I love casino click..
I love casino click... The mini game bonuses are awesome... They also have some of my favorites when it comes to slots
5 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Thank you for your kind words!
We’re thrilled to hear you’re enjoying our mini-game bonuses and favorite slots. Your feedback means a lot, and we look forward to bringing you even more exciting games and rewards in the future.
Happy playing!
They are the worst at paying out I’ve…
They are the worst at paying out I’ve been waiting for over a week if it’s not one thing it’s another I even took the gift cards thinking they would be faster but not the case I will definitely not be referring no one nor will I spend another dollar on that site period !!
1 stycznia 2026
Opinia niezależna
Odpowiedź od Casino Click
Thank you for your feedback.
We would like to clarify that this redemption request was submitted on the 4th of January. All redemption methods, including gift cards, are processed within the timeframes outlined in our Terms & Conditions, which are available on our website.
At this time, the request is still within the standard processing period and has not exceeded the stated timeframe. Processing times may vary depending on the redemption method selected.
We encourage all players to review our Terms & Conditions for full details regarding redemption timelines.
Odpowiedź od Casino Click
Thank you for the great review! Keep having fun playing!
The games and daily bonuses are…
The games and daily bonuses are mediocre at best, but the process of verification and withdrawal is truly onerous. There are much better places to play.
31 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Our verification and withdrawal procedures are in place to ensure account security and regulatory compliance, and the requirements and timeframes are outlined in our Terms & Conditions.
Unfortunately, we’re unable to review account-specific details through Trustpilot, as we do not have access to account information here. We kindly ask that you reach out to our customer support team directly at support@casino.click so we can review your case and provide appropriate assistance.
We appreciate your patience and would like the opportunity to address your concerns as quickly as possible.
Been waiting on redemption for 13 days
Been waiting on redemption for 13 days. Everything approved.. customer service days today everyday
31 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
I haven’t redeemed here just yet
I haven’t redeemed here just yet. All I can say is the honest truth of what I’ve experienced. Friendly service every time, beautiful design on the site, easy to navigate through everything to find whatever is desired, lastly, honest feeling games with a huge bonus and other loyalty perks that make me excited to always comeback. 10/10
29 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for the amazing feedback! We’re so glad you’re enjoying the friendly service, site design, and bonuses. Your 10/10 truly means a lot, and we can’t wait to keep giving you reasons to come back!
This casino gave me issues
This casino gave me issues. My friend Sarah Swartz is waiting on an identity verification in order to redeem 7500$. This needs to be taken care of as this casino is supposed to be professional. Thinking about escalating to the bbb and maybe beyond that. It’s ok ya screwed me dont screw my friend
24 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
We’re sorry to hear about the issues your friend is experiencing. For privacy and security reasons, we’re unable to discuss account-specific details on Trustpilot.
Please have your friend reach out directly to our customer support team at support@casino.click with their account details so we can review the identity verification and redemption process promptly. We’re committed to resolving any issues as quickly and professionally as possible.
Thank you for bringing this to our attention.
So it took them about a month to pay…
So it took them about a month to pay out a 2000 dollar win which I give them a lot of credit for. A lot of people said they wouldn’t pay.
With that being said there are plenty of better sites that’ll pay you within 48 hours. This site isn’t worth the hassle
6 grudnia 2025
Opinia niezależna
Odpowiedź od Casino Click
Thank you for your feedback and for confirming that your payout was successfully completed. We understand your frustration with the processing time and agree that faster payouts are important.
We’re actively working to improve redemption turnaround times, and we appreciate you sharing your experience. Your feedback helps us continue to improve.
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