Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a good experience at the Southampton branch today. Process was very slick but assume the was due to self funding and having no previous finance(other customers were waiting much much longer) no fa... Zobacz więcej
Reakcja na opinię
The car was really well presented , very clean inside and out Austin deal with us very well but your appointment system is chaotic - we had a 12.30pm slit but waited around 35/40 minutes to be see... Zobacz więcej
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I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Napisane przez firmę
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Dane kontaktowe
Bridge Road 258, SO31 7FL, Swanwick, England, Zjednoczone Królestwo
- 02046402213
Summer price drops
4,2
Dobra
66 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
George Parker
George Parker , helped me pick the right car for me. Very helpful got me a brilliant deal very happy
26 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Mr. Murphy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member helped you pick the right car and got you a brilliant deal. We're so happy you're very happy.
Best Regards,
The Carsa Team
Very friendly staff despite being busy
Very friendly staff despite being busy, most helpful and cheerful.
25 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Rodney,
We're delighted to hear that our staff was friendly, helpful, and cheerful, even during busy times. We appreciate your kind feedback!
Best Regards,
The Carsa Team
Knowledgeable about electric vehicles
I had a fantastic experience buying a car here thanks to Chris. He was incredibly polite, helpful, and welcoming from the moment I arrived. He is knowledgeable about electric vehicles and answered all of my questions clearly.
24 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Hayley,
Thank you for taking the time to share your experience. We're delighted to hear that your car buying experience was fantastic and that our team member was incredibly polite, helpful, and welcoming. It's great to know that their knowledge of electric vehicles was helpful in answering all your questions clearly.
Best Regards,
The Carsa Team
Odpowiedź od Carsa - Southampton
Dear Kelvin,
We're delighted to hear you received excellent service and appreciate your high recommendation. Thank you for sharing your positive feedback!
Best Regards,
The Carsa Team
Odpowiedź od Carsa - Southampton
Dear Binisha,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you received good service and appreciate you choosing Carsa.
We hope you enjoy your new car!
Best Regards,
The Carsa Team
Buying a Mini Countryman
Very helpful salesman (Chris). Nothing was too much trouble. He took care to listen carefully and respond to our questions. I would recommend this company.
22 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear G Gardiner,
Thank you for taking the time to share your experience. We're delighted to hear that our salesman was helpful and attentive to your questions, and that you would recommend our company. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
The salesman (Austen) was very helpful…
The salesman (Austen) was very helpful and professional. Despite it being extremely busy, Austen did his utmost to look after us.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear Customer,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was very helpful and professional, and that they took great care of you even during a busy time. Your feedback is much appreciated.
Best Regards,
The Carsa Team
Odpowiedź od Carsa - Southampton
Dear Callum,
Thank you for your fantastic 5-star review! We’re delighted to hear you received great service from the Carsa team.
Thank you for choosing Carsa and for taking the time to share your positive experience. We really appreciate it.
Best Regards,
The Carsa Team
Sales team were good and attentive-not…
Sales team were good and attentive-not pushy at all Annoyingly for me, I opted to add warranty on the day which affected the finance amount and it prolonged the transaction, so had to go back to the garage the next day to complete the sale/purchase.
Other than that, all good
16 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Justin,
Thank you for your feedback. We're pleased to hear our sales team was attentive and not pushy. We sincerely apologize for the inconvenience caused by the delay in completing your transaction due to the added warranty. We appreciate your understanding and are glad that, overall, you had a good experience.
Best Regards,
The Carsa Team
We recently bought our BMW 330e Hybrid…
We recently bought our BMW 330e Hybrid X Sport Touring from CARSA, and I genuinely couldn’t be happier with both the car and the whole buying experience.
From the moment we arrived, the service was excellent. Chris looked after us throughout and was friendly, knowledgeable and professional without ever making us feel pressured. He took the time to talk us through everything we needed to know, answered all our questions and made the whole process straightforward and enjoyable.
I’ve now had a little time to get to know the BMW and I absolutely love it. It’s my first plug-in hybrid, so there has been plenty to learn, but I’m genuinely delighted with our choice.
Buying a car is a significant purchase, and good service makes a huge difference. Chris and the team at CARSA made the whole experience feel easy from beginning to end.
I wouldn’t hesitate to recommend CARSA to anyone looking for their next car, and I would certainly be very happy to buy from them again in the future.
Thanks again to Chris and the team. Five stars from us.
16 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear David,
We are absolutely thrilled to hear how happy you are with your new car and the entire buying experience. It's wonderful to know that our team provided excellent service, making the process straightforward and enjoyable for you. We appreciate you highlighting the positive impact of good service on such a significant purchase. Thank you for your kind words and recommendation!
Best Regards,
The Carsa Team
Great service and great cars!
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be test driven, and the chap couldn't do enough to make sure my buying experience was positive. The part exchange quotation was upheld with detailed and fair inspection process. The transaction was smooth also. Thank you so much!
17 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Sara,
We are delighted to hear that your trade-in process was so smooth and positive. It's wonderful to know our team was attentive and helpful, ensuring a great buying experience. Thank you for your kind words!
Best Regards,
The Carsa Team
Typical used car sales!
This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.
25 lipca 2026
Odpowiedź od Carsa - Southampton
Dear Brett & Sally,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and that you feel the service you received did not match what you were expecting.
We will look into the concerns you have raised internally to understand what happened and where we can improve.
Thank you again for being Carsa customers and for bringing this to our attention. We’re sorry that your experience has not been a positive one.
Best Regards,
The Carsa Team
Bought a car today from Austen
Bought a car today from Austen. He was lovely, very efficient , very polite and extremely knowledgeable. A lovely young man. We wish you well with your career. You are a credit to the company Thank you Ford Puma
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear HFoz,
We're delighted to hear about your positive experience purchasing your Ford Puma. It's wonderful to know that our team member was efficient, polite, and knowledgeable, making your visit so pleasant. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Excellent experience!
I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely smooth; he had me up and running for a test drive quickly and once I was happy with the car, he helped me complete the purchase quickly. He was able to answer my long list of questions well and when he didn’t know an answer, he would find out; which I appreciated. It was very busy and he was dealing with other customers but I appreciated the communication so I knew what was happening and when. He went above and beyond to help me get my dream car. Thank you!
3 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Charlotte,
Thank you for sharing your wonderful experience. We are delighted to hear that our team member provided such exceptional service, making your test drive and purchase smooth and efficient. It's fantastic to know that their communication and dedication helped you find your dream car.
Best Regards,
The Carsa Team
Excellent service at Carsa branch in Southampton
When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampton must be very proud to have a dedicated team member like him. Thank you for your time and assistance. Highly recommended 👌
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear Maggie,
Thank you for taking the time to share your experience. We're delighted to hear that you felt safe, well-informed, and listened to during your car purchase. We appreciate your high recommendation.
Best Regards,
The Carsa Team
Down the middle
A few good points
1. Good range of cars available
2. Guy who I was dealing with was personable and helpful
3. Let you test drive on your own and take your time
A few not so good points
1. Car was about £300 overpriced given its condition. Gash in front bumper and kerbed alloys.
2. Bit too pushy with the extended warranty for my liking.
3. Clean was poor. I saw them doing rush job on it when I turned up.
4. Was looking at a hybrid but it had no charge so I basically could only test drive it in petrol mode.
5. No battery health docs. Should be standard with any electric or hybrid car
22 lipca 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear James,
Thank you for your feedback. We're glad to hear you appreciated the car selection, the helpfulness of our staff, and the relaxed test drive experience. However, we sincerely apologise for the issues you encountered with the car's condition, the cleanliness, the extended warranty, and the hybrid's uncharged battery. This certainly falls short of the high standards we aim to provide, and we will address these points with our team to improve our service.
Best Regards,
The Carsa Team
A Great Experience
Courtney was incredibly helpful and answered all our questions more than satisfactorily. She was very friendly and knowledgeable. Would highly recommend.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was incredibly helpful and provided satisfactory answers to all your questions. It's wonderful to know they were friendly and knowledgeable. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Courtney was very friendly and…
Courtney was very friendly and professional, made the purchase of our new car and the sale of our old car easy and transparent.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear D Jackson ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly and professional, making both your new car purchase and the sale of your old car easy and transparent. We appreciate your positive feedback.
Best Regards,
The Carsa Team
The Sales Executive I met with
The Sales Executive I met with, George Parker could not have been more helpful and made the entire test drive, part exchange and purchase experience extremely smooth and helped with the multiple questions I had.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Carsa - Southampton
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our sales executive was so helpful and made your test drive, part exchange, and purchase experience extremely smooth, assisting with all your questions.
Best Regards,
The Carsa Team
Absolutely brilliant service
Absolutely brilliant service, communication via WhatsApp (automated) is brilliant, the car was brought down country for us so we didn't have to travel far.
Extended warranty information is clear, and I think, reasonably priced.
Show room staff friendly and very helpful, chilled, no pressure approach was really good
When we found a minor fault with the car there was no argument or dispute, they immediately got to work sorting out the solution.
Drove the car away same day
Very happy customers
8 sierpnia 2026
Odpowiedź od Carsa - Southampton
Dear Phil,
Thank you for your wonderful review! We're so pleased to hear that our service, communication, and the convenience of having the car brought to you made for such a positive experience. It's fantastic that our team's friendly, no-pressure approach and quick resolution of the minor fault left you as very happy customers.
Best Regards,
The Carsa Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.