If I give you minus stars I would
Had a pre booked appointment at 2pm with Jack at Wakefield. 230pm came with no contact. I went to the sales desk at ask if there was a problem with my appointment. She went to ask and Jack came back to say a member of staff was off sick and he had been behind since 10am. He said I needed to come back another day. I had travelled 40 minutes to this appointment. Why couldn't someone ring me earlier in the day to let me know ?
I waited 60 minutes to be seen.
The one star is for the girl on reception who offered me a drink after I had been sat there for 50 minutes and for Gabriel who dealt with me professionally.
I won't name names but there was a member of staff on the sales desk who was dealing with a customer on a call then preceeded to slag the same customer off when he finished the call.
I also saw more members of staff walk by me with tea or coffee doing nothing. I counted 10 members of staff.
3 couples came in to look around while I was sat there and no one went to them so they left
Not the way to sell cars.
How disapppointing !








