THe actual hair is good quality, but It is too big for my head circumference, and I specifically did not want clips, and it has clips. I looked through the website before ordering to make sure there... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received two, tried on one that didn't remotely fit my head (I have a normal sized head). Texture was extremely synthetic and oily. Color was beautiful, but everything else negated they m that. And... Zobacz więcej
Reakcja na opinię
I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Zobacz więcej
Reakcja na opinię
Aside from the fact that Jenny was very friendly, patient and helpful, the package arrived quite quickly, and also I was excited to see how great the halos actually are, how easily and lightly worn, h... Zobacz więcej
3,0
Średnia
55 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Hair extension
THe actual hair is good quality, but It is too big for my head circumference, and I specifically did not want clips, and it has clips. I looked through the website before ordering to make sure there are no clips. I don't know what to do with it now, because it is too wide for my head, and this wasn't exactly cheap.
26 lipca 2026
Opinia niezależna
Very disappointed
I received two, tried on one that didn't remotely fit my head (I have a normal sized head). Texture was extremely synthetic and oily. Color was beautiful, but everything else negated they m that. And then I couldn't return them. What a waste of my money! So disappointed in this company!
1 lipca 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Julie, thank you for sharing this, and I'm sorry the fit and texture didn't meet expectations, especially after receiving two. A halo that feels tight or synthetic isn't the experience I want anyone to have, and I understand how frustrating it was to feel stuck without a way to return them.
I want you to know I followed up with you directly by email. I hope that goes some way toward making this right, and I'd love the chance to help you find a better fit and feel if you're ever open to giving us another try.
Thank you again for your honesty, Julie, and please don't hesitate to reply to that email if there's anything else I can help with.
Warmly,
Hair Support Specialist, Carisma Hair
Don't waste your time or money
After ordering the one curly and one straight extensions it took 2 weeks at least to get them and when I got them they did not match I also noticed that they are very heavy and uncomfortable to wear so when I tried to get a refund or return them I was jacked around for about a week and a half with emails and then told there would be no refund I could get a store credit. Why would I want to start credit I don't like the product so now I'm stuck with these hair extensions that I despise and it cost me 70 bucks and a bunch of time wasted while they led me on that they were going to refund my money. Run don't, don't walk run away from this product!
14 lipca 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Aurora,
Thank you for taking the time to share this, and we're truly sorry for the experience you had.
We'd like to make this right. Could you send us your order number and the email used at checkout (via reply here or to our support inbox)? We want to take another look at your refund request directly. No one should feel stuck with a product they don't want.
Thank you again for your feedback. It helps us do better.
— The Carisma Hair Team
Odpowiedź od Carismahair
Thank you so much, Amy! We're so glad our customer service team could help. We appreciate you taking the time to share this. 💛
— The Carisma Hair Team
Took 3 weeks to get them
Took 3 weeks to get them. Looked so awesome online, but not awesome in reality. The band was super thick and impossible to fit around my head. No matter how tight I pulled it, it left big bunches and gaps. Sooo frustrating. If you have fine hair in the back forget it, because you probably won’t be able to hide the big fat wide band. I ended up getting tape ins that work great, but should’ve saved my money on this useless hairpiece. Also very ratty after a couple days of wear.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Melissa,
I'm so sorry to hear this didn't work out for you. That's definitely not the experience we want anyone to have. Our halo extensions are designed with an adjustable wire so the band can be shaped and resized to fit comfortably. The fit issue and the matting after just a couple days are both things our team would want to look into directly so we can sort this out for you.
Could you send your order details to us via email so we can get this sorted? We'll follow up as soon as we hear from you.
— Vina, Carisma Hair
Odpowiedź od Carismahair
Thank you so much for taking the time to leave a review!
I'm so glad we were able to help you find the right color quickly. Choosing the perfect shade can feel overwhelming, so I always want to make that process as easy and stress-free as possible. I really hope you love your new extensions when they arrive, and I can't wait to hear what you think! 🌸
— Vina, Carisma Hair
I received a halo topper whose color…
I received a halo topper whose color was way off. I sent messages to obtain a return and wanted to buy a different topper. No response from Carisma, only from their customer service who said I will be contacted. They have never tried to contact me and I now sent multiple emails with no response.
1 maja 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Candy,
Thank you for sharing this, and I'm truly sorry for the lack of follow-through on our end.
I want to personally look into your case and make sure you get the help you've been asking for. I've requested your order details so I can reach out to you directly. Please also feel free to email us at hello@carismahair.com with your order number so I can get on this for you right away.
I'm looking forward to making this right for you.
— Vina, Carisma Hair
Customer service: are you kidding me ?
The sending was really fast, but the customer service is really bad. I wanted to send them back and have a refund because the hair didn’t fit my head size: I contacted the customer service, they responded to me really fast as well but as soon as I asked for the refund they stopped responding me. I sent several emails and now I have no news and the time to send them back is almost over. I can see where it’s going, and I’m really mad about it. I don’t recommend this website, they’re not serious and not professional to me !
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Caroline,
Thank you for taking the time to share your experience. I'm really sorry that it wasn't a positive one.
I've personally reached out to you via email to resolve this completely. Please check your inbox. I want to make sure you leave this experience feeling taken care of, even if it took far too long to get here.
Thank you again for your honesty, Caroline. Feedback like yours helps us do better.
Vina, Carisma Hair
The worst hair I’ve ever seen there’s a word for this
The worst hair I’ve ever seen there’s a big band about 6 inches wide. It feels like a helmet in the back of your head and there’s clip clips and more clips. Save your money. Save your time. Why do I do this because I like people or I try to do the right thing.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Peggy,
Thank you for sharing your experience, even though I'm truly sorry it was such a frustrating one.
Your refund has been taken care of, and I've also reached out to you personally via email. I genuinely hope that despite everything, you're doing well and feeling good.
Thank you for your patience through all of this.
— Vina, Carisma Hair
shipping was fast
shipping was fast, the hair looked amazing and felt just as good! true to color match.
20 lutego 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Heather, this made my day! I'm so glad the hair arrived quickly and that the color was a great match for you. That's exactly the experience I want every customer to have. Thank you so much for taking the time to share this, it means a lot. Enjoy your beautiful hair!
— Vina, Carisma Hair
After receiving the wrong colour I got…
After receiving the wrong colour I got sent the right colour to find there so thin and look fake total waste of money and I have used many halos but would not waste my money on this company
6 marca 2026
Opinia niezależna
My first delivery was stolen from me…
My first delivery was stolen from me and they were happy to replace it. I was so grateful. I had brain surgery and weight loss surgery and lost my hair. I tried wigs but they were either to small or to fake looking not to mention they were hot you product was great. Color match was perfect. I struggle hiding the wire but that is because of my hair being so thin . Thank you for excellent service and a great product!
3 marca 2026
Opinia niezależna
Customer service is wonderful
Customer service is wonderful! I personally am just struggling with the hair pieces to get them to look good in my hair. So I am a little disappointed with that. The videos make it look so easy.
28 lutego 2026
Opinia niezależna
The hair color didn’t match at all
The hair color didn’t match at all. It had too much orange in in it and it was too big. I was told to put it on again and put it as low in the back as possible and that they look different when brand new but will look better after it has some wear. Also was told they are all a little big big…. So it was a waste…. Will not order from them again.
10 lutego 2026
Opinia niezależna
Odpowiedź od Carismahair
Hi Donna,
Thank you for sharing your feedback. We’re really sorry the color and fit didn’t feel right for you, and we understand how disappointing that is. Your experience is very important to us.
We’re reaching out to you directly via email so we can properly help and get this resolved for you.
-Carisma Hair Support Team
Te groot …
Voor mij is de haarstrook helaas veel te groot voor mijn hoofd waardoor het er niet mooi uit ziet.
Jullie zouden dus beter ook kleinere kunnen maken
12 lutego 2026
Opinia niezależna
Customer service was good & product great idea but could be easily improved ....
I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too much hair to blend with my fine hair & the colour didn't match so well. They were very approachable; happy to take on board my comments & help me address the thickness issue with practical tips & I did get it looking more natural & wore it out today. The product has great potential & as they are considering a real hair version, I'll be a very happy customer.
11 lutego 2026
Opinia niezależna
Odpowiedź od Carismahair
Thanks so much for taking the time to leave such a detailed review, Ann. We truly appreciate it, especially coming from someone with a lot of experience wearing extensions.
We’re really glad you found our team approachable, and we’re genuinely sorry the halo didn’t feel like the right fit for you, especially with the color, volume, and comfort. Feedback like yours helps us identify exactly what needs improving, and we’re already taking notes on sizing, wire comfort, and creating better options for finer hair.
We’ve reached out to you directly as well, because we’d really like the chance to help and see if we can make this a better experience for you. Thank you again for your honesty, it means a lot to us.
- Carisma Hair
Makkelijk terug sturen staat op de…
Makkelijk terug sturen staat op de website. Ze zakken helemaal uit mijn haar en dan krijg je allemaal tips terwijl ik vraag om terug te sturen. Zit niet vast en zakt erg snel uit dus. Bespaar je het geld.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Carismahair
Maria, bedankt dat je dit met ons deelt. Het spijt me echt om te horen dat de halo niet stevig aanvoelde en steeds afzakte. Ik begrijp heel goed hoe frustrerend dat is, zeker als je hoopte op een eenvoudig retourproces.
We hebben je om wat bestelgegevens gevraagd zodat we je aankoop kunnen terugvinden en zo snel mogelijk de beste oplossing voor je kunnen regelen. Zodra je ons die informatie stuurt, pakken we het direct voor je op en helpen we je meteen verder.
– Carisma Hair
Received my order fairly quickly
Received my order fairly quickly. The color was off just a bit but they immediately sent me another bottle and the colors was perfect. I received it that week after talking with Nicole. She was super helpful and professional. Great customer service. J
Happy customer.
26 stycznia 2026
Opinia niezależna
Very soft and comfortable
Very soft and comfortable. Feels and looks great and the customer service is exemplary!
16 stycznia 2026
Opinia niezależna
Colour match was a lifesaver
The colour match garanti/help was a lifesaver! Sweet and understanding costumerservice.
The honey blond halo is a bit heavy on the highlight part, but otherwise very colour true for a natural blond hair.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Carismahair
Ingrid-Sofie, thank you so much for taking the time to share this. I’m really happy to hear the color match support was a lifesaver for you, and that the shade still felt true and natural overall.
I also appreciate you mentioning the honey blond feeling a bit heavy on the highlight section, that’s genuinely helpful feedback and I’m sharing it with our product team as we keep improving the blend and comfort.
If you ever want, feel free to message us with a quick photo of your hair in natural lighting and where it feels heaviest, and we can suggest a couple of simple tweaks that other blonde customers found helped it feel lighter while still looking seamless.
- Carisma Hair
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.