I needed advice and help with an additional sink part, Staff Member Chelsea Lake was extremely helpful and very quick in her responses. Part was found and added to my order, thank you Chelsea :-)
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah reall... Zobacz więcej
Reakcja na opinię
When I emailed I had a response almost immediately. Emily Walsh sorted my problems straight away and it's a long time since I have seen such courtesy and efficiency in correspondence! Nowadays this k... Zobacz więcej
Reakcja na opinię
My integrated Caple fridge/freezer had been a cause for concern for some time with foods spoiling. Initially anything close to or touched the back wall of the fridge were extremely wet and had to be... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Dane kontaktowe
Fourth Way, BS11, Bristol, Zjednoczone Królestwo
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great, quick service by Caple
Had an issue with my dishwasher tray, Great service, I found a phone number easily and was immediately speaking to someone. They asked me to email and I had a response and email exchange and resolution all in the same afternoon. They shipped a replacement part for free though it was out of warranty. I’m yet to receive it but sure it will arrive.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for sharing your experience! We’re glad our team could respond quickly and resolve the issue so efficiently. It’s great to hear the replacement part is on its way, and we hope it arrives without delay.
Help in identifying a tap…
I asked for help in identifying a 10 year old dripping kitchen mixer tap. Within the hour not only had they identified the exact tap but also the necessary parts to repair it.
I was mightily impressed by this help.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your wonderful feedback! We’re delighted our team could quickly identify your tap and provide the parts needed for repair. It’s great to hear you were impressed with the service! Caple
Odpowiedź od Caple
Hi Ann, Thank you for your feedback! We’re glad your part arrived quickly and that the service met your expectations.Caple
Experience Day.
Thank you for having us at your experience day. Very informative and loved seeing all of the products. Many thanks to Jo and Dan for the delicious food and for making us feel so welcome!
31 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi Kayleigh, Thank you for your lovely feedback! We’re so glad you enjoyed the experience day and got to see our products in action. Jo and Dan will be thrilled to hear you appreciated the food and warm welcome! Caple
Jo and Dan have been superb today
Jo and Dan have been superb today, wonderful food cooked on lovely appliances by Jo. Dry informative tour by Dan, who was very knowledgeable about the various functions and benefits of each appliance.
31 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your feedback! We’re thrilled to hear you enjoyed the day and appreciated both Jo’s delicious cooking and Dan’s informative tour. We’ll be sure to pass your kind words on to them!
Lovely brand
Lovely brand, very interesting products! Thank you for professional service!
31 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your kind words! We’re delighted you enjoyed our products and appreciated the service.
Excellent customer service....
Excellent customer service..... Purchased our plug fitting from Caple 3 years ago and the antique brass has tarnished badly, so I contacted customer service in view of replacing just the antique brass section without the full set of parts to go underneath the sink as I didn't need that. Chan was very helpful and asked me to send images of the tarnished plug, and having received them said they would replace the item for me! When I only received one and wanted to replace 2 as I have 2 sinks next to each other I emailed him and he sent another out straight away. Very happy
24 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for sharing your experience! We’re thrilled to hear Chan was so helpful and that your replacement plugs arrived quickly.
It’s great to know our team could make the process easy and keep both your sinks looking perfect. We really appreciate your loyalty over the past three years! Caple
Delivery fast and product excellent.
22 marca 2026
Odpowiedź od Caple
Thank you for your feedback! We’re delighted to hear your delivery was fast and that you’re pleased with the product.
Odpowiedź od Caple
Thank you for your feedback! We’re glad your replacement tap was received and hope it’s working perfectly for you.
Highly responsive support from Caple Customer Services.
Caple Customer Services in the form of Emily Walsh were highly responsive in dealing with an issue with one of their taps. The problem was immediately diagnosed, repair kit sent within two days and helpful in dealing with my costs of fitting the replacement cartridge.
23 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi James, thank you for your great feedback! We’re so pleased to hear Emily provided such a responsive and helpful service.
We’ll be sure to pass your kind words on to Emily. Caple
training experience at Leeds
I visited the Leeds showroom for some training. The day was fantastic from start to finish. Lauren and Courtney are a true reflection of the excellent customer service Caple already provide our Showroom. special mention to Saqib for inviting us.
24 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your lovely feedback! We’re so pleased you had a fantastic day at our Leeds showroom.
We’ll be sure to pass your kind words on to Lauren, Courtney, and Saqib. We hope to welcome you back again soon!
Fast efficient customer service…
Fast efficient customer service friendly professional staff
25 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi Deborah, thanks so much for the great feedback! Caple
Great customer service!
I always find Willow in customer services really helpful, actions things quickly and great communication!
25 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi Vicky, thanks so much for the great feedback! Caple
Excellent service
Olivia was really helpful, I needed specifications of my tap having just moved into a new house, sent over the details immediately. Excellent service
24 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your kind review! We're delighted Olivia could provide the information you needed so quickly. We really appreciate your feedback, Caple
Purchased a sink and tap last year
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few emails. They then sent me (at no charge) a kit to fix the problem. It was sent by courier and arrived next day. The problem is now rectified. First-rate customer service - very professional and no quibbles. They stand by their 5-year guarantee on these particular items.
21 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your 5 star review! We're delighted our Customer Service team could help resolve the issue quickly and that you received the repair kit so promptly. It's great to hear everything is now sorted, Caple!
Fast response. Excellent service.
Fast response to advice about a tap part from Willow. Excellent service
24 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your great feedback! We're delighted Willow could help so quickly with your tap query. We really appreciate your kind words!
Visited the Leeds Studio
Visited the Leeds Studio today with Saqib and it was the most amazing experience. Courtney and Lauren were friendly, super helpful and really knowledgeable. I’ve came away with so much information and super excited about the products. Thank you guys x
24 marca 2026
Opinia niezależna
Odpowiedź od Caple
Thank you for your lovely review! We're delighted you had such a great experience at our Leeds Studio and found the team so helpful and knowledgeable. We'll be sure to pass on your kind words onto our Northern team! Enjoy planning your new products, Caple
Disappointed
I'm very disappointed that in only a matter of days the sink was showing scuffs and scratches. I'd not done anything to scratch it and marks appeared on the draining board, that was almost immediately covered up by a dish drainer rack. So unless the plumber scratched it on installation there's no explanation for it. Basically, it shouldn't get damaged so easily if it's good quality, so clearly it's not.
22 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi Angela, we’re sorry to hear you’re disappointed with your sink.
As we haven’t been contacted directly, it’s a little difficult to advise without seeing the marks you’ve mentioned. If you’re able to, please send some images over to enquires@caple.co.uk so we can take a closer look and help resolve this for you.
Depending on the type of marks, we do have cleaning and repair products that may help, and we’d be more than happy to guide you further once we’ve seen the issue. Caple
Water filter
Ordered a new water filter as I had used the old one for six months. Filled in the online order form. Came two working days later.
Fantastic service.
15 marca 2026
Odpowiedź od Caple
Thank you for your great review! We're delighted your order arrived so quickly and that you’re happy with the service. We really appreciate your feedback! Caple
Hannah was awesome
Hannah was awesome !
Really helpful and knowledgable and efficient !
Thanks !
16 marca 2026
Opinia niezależna
Odpowiedź od Caple
Hi Aled, thank you for your great feedback! We're delighted to hear Hannah was so helpful, knowledgeable, and efficient. Please let us know if there is anything else we can help you with. Caple
Doświadczenie Trustpilot
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