Such great customer service! Alice has been nothing but wonderful and so helpful in answering all my questions. The quality of everything I tried on was 10/10, and I honestly couldn’t recommend this b... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Such great customer service! Alice has been nothing but wonderful and so helpful in answering all my questions. The quality of everything I tried on was 10/10, and I honestly couldn’t recommend this b... Zobacz więcej
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First of all, capala swims dresses are amazing. I want to talk about the customer service though. I recently ordered a dress for an event without realizing it was on back order, I needed it by a cer... Zobacz więcej
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Ordered 2 sizes from Capala as I wasn’t sure which would fit, delivery was really quick and items were as described. Returned the size that didn’t fit and spoke with Alice who was absolutely brilliant... Zobacz więcej
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Great brand. Really good quality. Super fast delivery. And amazing customer service. I made 3 purchases and one return (the colour didn't suit me). All went seamlessly. Definitely recommend this br... Zobacz więcej
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LONDON BASED SWIMWEAR BRAND
35 SELBORNE ROAD, DA14 4QP, SIDCUP, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I've never felt better in swimwear than I do in Capala!! The quality and designs are like nothing else I've tried, 10/10 ❤️
I love my bikinis so much!! They are so flattering and fit so nicely. Also with the delivery Ellie and her team went above and beyond to make sure my bikinis arrived on time! So so excited for Ellie and her brand- it’s exceptional and the next time I need new swimwear I will be back without a doubt. Thanks so much ☺️

Odpowiedź od CAPALA SWIM
To anyone outside the United Kingdom: DO NOT order here!
I have been charged twice shipping costs (back and forth) plus customs clearance costs for a total amount of more than 55 euros for a dress that I returned.
You pay for air here.
PS: I had to wait more than a month for delivery.

Odpowiedź od CAPALA SWIM
I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!
*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

Odpowiedź od CAPALA SWIM
I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!

Odpowiedź od CAPALA SWIM
I wish I could give them 10 stars! ✨ I’m beyond impressed with the quality, the product and mostly the team and service. I ordered last minute, late in the evening for an event 3 days out. I also made an administrative error typing my address by accident because I was in a rush. 🤦🏻♀️I was so scared I wouldn’t get the order on time. I woke up the next morning to get an immediate notification that the shipment was sent out first thing. Following that multiple emails from the team and the owner herself reassuring me of the updates and that the package would make it in time. I really appreciated this level of care because it really helped calm me down. I am so impressed with this team. As a small business they cared to make sure everything from product to experience was perfect, cannot wait until my next order!! PS the FYA dress is unreal. Thank you team Capala for making me best dressed at my event!

Odpowiedź od CAPALA SWIM
I have to share my incredible experience with Ellie at Capala.
The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, Grace Jacobs etc) and Capala's quality was just unmatched. The Fyre Dress is just a show-stopper and such amazing quality. Ellie was so responsive to any queries I had - she is truly a fantastic business owner and clearly puts customer service first. So impressed

Odpowiedź od CAPALA SWIM
Stunning bikini, great quality, fast shipping. I communicated with Ellie from Capala Swim directly and she was so helpful and friendly, the best customer service ever, thank you! 100% recommend this amazing company, buy the bikini, I will definitely be buying more!!
Could not recommend Capala enough!! Amazing swimwear brand and such gorgeous designs I absolutely love my new bikini. Great customer service too. Will be buying from this gorgeous brand again and again thank you!! Xxx
J’ai passé commande le 10 juin, cela fait Plus de 15 jours que je n’ai ni reçu la confirmation de commande, ni le suivi…

Odpowiedź od CAPALA SWIM
As soon as I saw the Kamala one piece, I knew I had to have it!! I love thé unique style and the way it compliments my curves. I just feel so confident and sexy in it!
Amazing quality and service!
This small business is operating better than most lux swimwear brands, with amazing fit and quality, quick delivery, great customer service, lovely packaging. Will be ordering again throughout the summer!!

Odpowiedź od CAPALA SWIM
I have NEVER felt more confident in a swimsuit!! Honestly one of my favourite suits I have ever bought and got so many compliments. The customer service is also 10/10. When I has questions about sizing and express delivery the responded with in the hour! Can not recommend enough

Odpowiedź od CAPALA SWIM
I am obsessed! The material, the fit, even the packaging, everything is unreal! The shape is so so flattering, I couldn’t recommend CAPALA enough & can’t wait to get another! ✨

Odpowiedź od CAPALA SWIM
My FAVE swimwear I’ve owned! The quality is amazing and the cut of all the bikinis are so flattering. The Fya dress I’ve never had so many compliments in too! Always the best customer service too, will always be buying from here!

Odpowiedź od CAPALA SWIM
Capala is my fave swimwear brand hands down. Bikinis fit like a dream and the quality is unreal. Customer service is also perfect!

Odpowiedź od CAPALA SWIM
I’ve bought from capala a few times now and the quality and fit is perfect every time. My absolute go to from now on when booking a holiday!

Odpowiedź od CAPALA SWIM
Just got my dress it’s so stunning and comfy. Great fit and the print is as insane in person as in photos. It also got dispatched quicker than expected thanks to the customer service. I was in such a rush to get it and they were so on it and so so helpful!!

Odpowiedź od CAPALA SWIM
I absolutely love my Capala piece!! It fits so nicely and I have gotten so many compliments wearing it! Can’t wait to try the new collection 💕

Odpowiedź od CAPALA SWIM
UPDATE - I have received the package and am happy with the quality, look and feel! Thanks!
I have placed on order and received a shipment confirmation almost a month ago, but the delivery service is still waiting to receive the package from the sender. After numerous attempts to receive an update from the company, I still haven’t received one and am still waiting for my package… would not recommend to order here.

Odpowiedź od CAPALA SWIM
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