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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Such great customer service! Alice has been nothing but wonderful and so helpful in answering all my questions. The quality of everything I tried on was 10/10, and I honestly couldn’t recommend this b... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First of all, capala swims dresses are amazing. I want to talk about the customer service though. I recently ordered a dress for an event without realizing it was on back order, I needed it by a cer... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered 2 sizes from Capala as I wasn’t sure which would fit, delivery was really quick and items were as described. Returned the size that didn’t fit and spoke with Alice who was absolutely brilliant... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great brand. Really good quality. Super fast delivery. And amazing customer service. I made 3 purchases and one return (the colour didn't suit me). All went seamlessly. Definitely recommend this br... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep ze strojami kąpielowymi

Napisane przez firmę

LONDON BASED SWIMWEAR BRAND


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

74 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(74)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love my bikinis so much!

I love my bikinis so much!! They are so flattering and fit so nicely. Also with the delivery Ellie and her team went above and beyond to make sure my bikinis arrived on time! So so excited for Ellie and her brand- it’s exceptional and the next time I need new swimwear I will be back without a doubt. Thanks so much ☺️

14 lipca 2025
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

HIIII!!! Isabella this is so cute thank you for the review <3333

Oceniono na 1 z 5

DO NOT ORDER HERE

To anyone outside the United Kingdom: DO NOT order here!

I have been charged twice shipping costs (back and forth) plus customs clearance costs for a total amount of more than 55 euros for a dress that I returned.

You pay for air here.

PS: I had to wait more than a month for delivery.

21 lipca 2025
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hi :)))

I’m really sorry to hear you didn’t have the best experience 💔

Just to clarify, as mentioned in our T&Cs, being a small business means we sadly can’t afford to cover return shipping costs right now - although we do try to help by covering some of the outgoing fees where we can! This is super standard for small brands - if we covered everything, I wouldn’t be able to keep creating and selling our pieces (which we don’t want 😢).

As for customs, we actually refunded yours at the time as a goodwill gesture, even though we’d stated we don’t cover duties. That said - we listened, and we now cover all EU customs from our side, so no future orders will have this issue 🇪🇺💘

And I promise, no one’s paying for air! We pack with love and have never had this feedback before - we always try our best to give the best customer service possible.

Sending love always,
Ellie x
Founder of CAPALA

Oceniono na 5 z 5

I ordered two bikinis as I wasn’t sure…

I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!

*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

29 maja 2025
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Scarlet!

I am SO sorry about this and not sure what's happened and haven't received an email. I clear the inbox every couple days and even just gone back to have a look to see if we've received anything.

Can you email ellie@capalaswim.co.uk and i'll look into this immediately!

Thank you so much for your kind words in regards and how you loved the piece. Don't want your experience with us to be tarnished so keen to get this fixed asap x

Thank you Scarlet, send me an email and I can take a look asap x

Ellie

Oceniono na 5 z 5

Stunning Naya Bikini

I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!

24 kwietnia 2025
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Kellie,

Ah I can't tell you how much this means to me. Thank you so much for being so patient with your pre-order. She's being packaged as we speak and I cant WAIT for you to receive.

I hope you had a gorgeous holiday and I can't wait for you to receive your grace dress x

Oceniono na 5 z 5

I wish I could give them 10 stars

I wish I could give them 10 stars! ✨ I’m beyond impressed with the quality, the product and mostly the team and service. I ordered last minute, late in the evening for an event 3 days out. I also made an administrative error typing my address by accident because I was in a rush. 🤦🏻‍♀️I was so scared I wouldn’t get the order on time. I woke up the next morning to get an immediate notification that the shipment was sent out first thing. Following that multiple emails from the team and the owner herself reassuring me of the updates and that the package would make it in time. I really appreciated this level of care because it really helped calm me down. I am so impressed with this team. As a small business they cared to make sure everything from product to experience was perfect, cannot wait until my next order!! PS the FYA dress is unreal. Thank you team Capala for making me best dressed at my event!

3 września 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Anila,

Wow thank you SO much.

This means so much to me as a small business. Thank you for taking the time to review capala <3

Ellie
x

Oceniono na 5 z 5

Incredible Brand!

I have to share my incredible experience with Ellie at Capala.
The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, Grace Jacobs etc) and Capala's quality was just unmatched. The Fyre Dress is just a show-stopper and such amazing quality. Ellie was so responsive to any queries I had - she is truly a fantastic business owner and clearly puts customer service first. So impressed

1 sierpnia 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Amy,

This is so kind I can't thank you enough - thank you for taking the time to review us and give me 5*. It means more to me than you know x

Ellie
x

Oceniono na 5 z 5

10/10 all round

Stunning bikini, great quality, fast shipping. I communicated with Ellie from Capala Swim directly and she was so helpful and friendly, the best customer service ever, thank you! 100% recommend this amazing company, buy the bikini, I will definitely be buying more!!

15 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Could not recommend Capala enough!

Could not recommend Capala enough!! Amazing swimwear brand and such gorgeous designs I absolutely love my new bikini. Great customer service too. Will be buying from this gorgeous brand again and again thank you!! Xxx

25 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

J’ai passé commande le 10 juin


J’ai passé commande le 10 juin, cela fait Plus de 15 jours que je n’ai ni reçu la confirmation de commande, ni le suivi…

10 czerwca 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Carla!

You ordered our pre-order CELINE swimsuit which is stated on the website, the description and the add to cart button says 'pre-order' and due to be shipped out next week to you which is when you'll receive your tracking :)

I hope this helps!

Please email us if you have any questions.

Ellie
x

Oceniono na 5 z 5

The Kamala One Piece

As soon as I saw the Kamala one piece, I knew I had to have it!! I love thé unique style and the way it compliments my curves. I just feel so confident and sexy in it!

13 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing quality and service!

Amazing quality and service!

This small business is operating better than most lux swimwear brands, with amazing fit and quality, quick delivery, great customer service, lovely packaging. Will be ordering again throughout the summer!!

3 czerwca 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you so so so much!! This means the world to a little brand like mine and I'm so glad you love our bikinis as much as we do.

Hope you enjoy wearing!!

Ellie
xx

Oceniono na 5 z 5

I have NEVER felt more confident in a…

I have NEVER felt more confident in a swimsuit!! Honestly one of my favourite suits I have ever bought and got so many compliments. The customer service is also 10/10. When I has questions about sizing and express delivery the responded with in the hour! Can not recommend enough

1 czerwca 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you so so much!!! The support means the world to us <3

Ellie
x

Oceniono na 5 z 5

Fave bikini I own!!

I am obsessed! The material, the fit, even the packaging, everything is unreal! The shape is so so flattering, I couldn’t recommend CAPALA enough & can’t wait to get another! ✨

1 czerwca 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

thank you so much Jess!!! This means so much and im so glad you're happy with everything <3

Ellie
x

Oceniono na 5 z 5

My FAVE swimwear I’ve owned

My FAVE swimwear I’ve owned! The quality is amazing and the cut of all the bikinis are so flattering. The Fya dress I’ve never had so many compliments in too! Always the best customer service too, will always be buying from here!

28 sierpnia 2023
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you beautiful!! This means the world!!!! <3

Hope you love all your bikinis x

Ellie

Oceniono na 5 z 5

Capala is my fave swimwear brand hands…

Capala is my fave swimwear brand hands down. Bikinis fit like a dream and the quality is unreal. Customer service is also perfect!

31 maja 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you Maiyah! This means so much, your support doesn't go unnoticed!

Ellie <3

Oceniono na 5 z 5

I’ve bought from capala a few times now…

I’ve bought from capala a few times now and the quality and fit is perfect every time. My absolute go to from now on when booking a holiday!

31 maja 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you so much Holly!! I hope you love your swim and cant wait for you to shop with us again xxx

Ellie
x

Oceniono na 5 z 5

such quick responses & help from customer service

Just got my dress it’s so stunning and comfy. Great fit and the print is as insane in person as in photos. It also got dispatched quicker than expected thanks to the customer service. I was in such a rush to get it and they were so on it and so so helpful!!

30 maja 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you so much Amina!! I loved seeing your pics in the dress and the bikini, thank you so much for the support xxx

Ellie
xxx

Oceniono na 5 z 5

I absolutely love my Capala piece!

I absolutely love my Capala piece!! It fits so nicely and I have gotten so many compliments wearing it! Can’t wait to try the new collection 💕

10 maja 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Thank you so so much!! Your support means the world Anna.

Cant wait to see you in our swim this summer!!

Ellie
x

Oceniono na 4 z 5

UPDATED- good quality and cute swimwear

UPDATE - I have received the package and am happy with the quality, look and feel! Thanks!

I have placed on order and received a shipment confirmation almost a month ago, but the delivery service is still waiting to receive the package from the sender. After numerous attempts to receive an update from the company, I still haven’t received one and am still waiting for my package… would not recommend to order here.

16 kwietnia 2024
Opinia niezależna
Logo CAPALA SWIM

Odpowiedź od CAPALA SWIM

Hey Anne-Sophie!

In response to your review, as your first initial parcel got lost in transit, as a small business I resent your entire order to you which left me at a loss. I love going over and above for my customers and I always will do, I hope your experience with CAPALA has changed since this email. I'm a small business that works endlessly to help her customers get the service and product they deserve. I never received a response back from you once I let you know I resent your entire parcel however the shipping shows it was delivered so I'm guessing you received and liked CAPALA :)

Ellie x

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