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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We went there for lunch on recommendation from a golfing friend and weren't disappointed.we had a delightful time and the food was lovely. We met erin and her partner max really nice people. And by th... Zobacz więcej

Oceniono na 1 z 5

Do not buy from this company Ordered a drinks cooler online over ten days ago, no delivery date was given, just said 2 to 5 days delivery. Did not arrive! Called them on Monday 3rd August and was t... Zobacz więcej

Oceniono na 1 z 5

I bought some items and the measurements were not as described hence I asked for refund and they blocked me and never responded. Now going through credit card company for claim. Beware of their 25% r... Zobacz więcej

Oceniono na 1 z 5

I bought a microwave from this company and when received it wasn’t heating up so called and send message but they were not interested sold me a faulty microwave I should have read the messages before... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla gastronomii
  2. Hurtownia cateringowa
  3. Sklep z przyborami kuchennymi

Napisane przez firmę

CANMAC is a UK based company, established in 2012 by with the help of many years of experience in the catering business. CANMAC Catering Equipment is one of the UK’s growing independent sellers of commercial catering equipment to businesses in the UK, and an exporter of new and second hand catering equipment to Spain, Belgium, Netherlands, France and Germany. After several researches we have completed and based our production line in Türkiye and we are manufacturing wide range of catering equipment such as pressure chicken fryers, pizza ovens, grills, doner machines, pizza pans, griddles, Bain Marie's etc under the brand name CANMAC. As a result of professionalism, we pride ourselves on giving you the best quality catering equipment for the best possible price. We offer professional catering equipment for the restaurants, pizza shops, kebab shops, fish and chips shops and takeaways. We have a large warehouse that stocks almost everything you could possibly need to start your own business, or to expand into new areas. We also offer shop clearance, bespoke designs, and equipment parts to keep your machines working for longer. Our number one priority is customer satisfaction. Contact us and let us know of your second hand goods that you want to sell or what you need.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

45 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 10% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(45)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We went there for lunch on…

We went there for lunch on recommendation from a golfing friend and weren't disappointed.we had a delightful time and the food was lovely. We met erin and her partner max really nice people. And by the way Erin's home baking was 5 star as well.well done both of you.we will be back for more. Willie and Trish. 👍👌

9 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

I bought a microwave from this company…

I bought a microwave from this company and when received it wasn’t heating up so called and send message but they were not interested sold me a faulty microwave I should have read the messages beforehand before ordering from here. My advice is stay away from these unprofessional scammers.

20 lipca 2026
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Hi, sorry to hear about your experience. Can you please call us to discuss further?

Oceniono na 1 z 5

Do not buy from this company

Do not buy from this company

Ordered a drinks cooler online over ten days ago, no delivery date was given, just said 2 to 5 days delivery. Did not arrive! Called them on Monday 3rd August and was told it was on the way and would be here for Friday 7th August. Asked for them to put this in writing in an email, received an email stating they have not been able to get in touch with supplier, so they lied to me on the phone. Cancelled the order just now and bought one from Debenhams and it’s coming tomorrow. This company are a disgrace.

26 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Dodgy seller, avoid, no refund, restocking fee!

I bought some items and the measurements were not as described hence I asked for refund and they blocked me and never responded. Now going through credit card company for claim. Beware of their 25% restocking fee also which I think should against consumer rights when buying online.

31 maja 2026
Opinia niezależna
Oceniono na 1 z 5

No refund issued!

Placed an order for some outdoor tables which turned out not to be in stock.
Although alternatives were offered none were suitable and I cancelled the order and requested a refund.
This was a month ago and no refund has been issued and Canmac have not responded to my last email.
Now having to go through my credit card company to try and gain my money back.
Not impressed, save yourself the hassle and don’t use this company.

24 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

They are too expensive and not very…

They are too expensive and not very helpful when it comes to refunds. They will straight away reject your refund and will never refund you. So eventually had to buy the stuff and now it is off no use. You will get much better prices in Leicester or Birmingham and with good customer support.

7 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Dreadful

Dreadful, hubby bought a dishwasher on ebay stating it was refurbished. It was filthy, defective parts and parts cut down to fit from a different machine. Customer service was nonsense, replying with information not relevant to enquiry, returned machine but then had to raise a dispute with eBay to get the refund. Avoid at all costs!

24 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Their website shows inaccurate stock…

Their website shows inaccurate stock availability dates. The item web-page shows 2-5 days delivery, but I found after calling them that it is out of stock and could take 6 weeks! I wouldn't recommend any buyer to place online orders with them before getting a confirmation by phone or email. However, they do not respond to emails and their staff are not professional. After calling them, the manager tried to provide alternative; it was not accepted, because the lack of trust. I asked for a refund, but they did not process it until I threaten them with legal action. They need better management and continuously updated website.

9 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Placed and paid for an order which was catering equipment

Placed and paid for an order which was never delivered, sent me fake tracking details which said delivery was attempted and failed, when I spoke to courier they never tried to deliver, then told it was out of stock. Still waiting for a refund and now claiming from my credit card. DO NOT USE THIS COMPANY, they are dishonest and fraudulent.

10 października 2025
Opinia niezależna
Oceniono na 5 z 5

I ordered a Turkish mangal as i needed…

I ordered a Turkish mangal as i needed a new BBQ, after an intense search for different websites, i decided to go with Canmac Catering Equipments, I called and explained what i needed as i wanted something sturdy and lasting for many years. Delivery was fast and i couldn't be happier with the product.solid piece of equipment all stainless steel and fire bricks to keep it hotter and protect the metal.

1 września 2025
Opinia niezależna
Oceniono na 1 z 5

Misleading Product Images – Received Used and Damaged Item

I ordered a "Turkish Cay Tea Maker Boiler Semaver" (160 glass capacity) from Canmac (Order #C8328), but what I received was not as advertised. The product image clearly showed water and tea level indicators, which were missing on the item delivered.

Worse, the item seemed used or previously tested — it had water stains inside, and the rubber seal on the heating base was torn and partially missing. This is unacceptable for a supposedly new product.

To make matters worse, none of the contact phone numbers listed on their website work, and I received no response to my complaint email.

If the issue isn’t resolved soon, I will initiate a chargeback through my bank, since the payment was made by card. Very disappointed with this experience and lack of support. I do not recommend this seller.

24 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Did not refund order they couldn’t fulfill

Ordered an item on 2nd July, told later that day it was not in stock so cancelled the order and replaced it somewhere else. Took until 22nd of July for them to send an email saying the refund had been processed and may still take ten days to appear in my bank. This was after multiple emails and phone calls and a report to my bank. Each time they said they had already processed the refund and should be with me shortly. Probably
Hoping people will get fed up or eventually forget they are still owed money. Disgraceful behaviour and I still haven’t got my money back.

22 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Straight to the point

Straight to the point. Goods delivered very fast. Highly recommended

25 kwietnia 2025
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear Mohasinkhan,

Thank you for your kind words! We're glad to hear your order arrived quickly and that you were satisfied with the service.

We truly appreciate your recommendation and look forward to serving you again soon.

Best regards,
Canmac Catering

Oceniono na 1 z 5

Faulty Adexa wine fridge…

We purchased an Adexa wine fridge and when it was delivered it did not cool. We contacted Canmac and it took 3 months for them to finally agree to send an engineer to fix it. Fast forward 6 months and it is not cooling again. Canmac have told us that the warranty is parts only and we would need to pay for an engineer. We have argued that this should not be our cost for the last 3 months and they ignore all emails and calls and essentially have now waited until our parts warranty has run out and washed there hands of the problem. These guys are beyond useless, selling faulty units and then ignoring when we have asked for it to be fixed. Avoid avoid avoid

4 kwietnia 2025
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear Sarah,

Thank you for sharing your experience. We’re very sorry to hear that the issues with your Adexa wine fridge were not resolved to your satisfaction.

We understand how disappointing it is to experience recurring faults, especially with a product that should offer long-term reliability. As a distributor, we are required to operate within the warranty and repair procedures outlined by our suppliers, which in this case meant parts-only coverage and coordination with their service team.

We acknowledge that supplier-related delays can be frustrating — and while we do our best to support customers throughout the process, communication gaps can understandably lead to further frustration. We regret any impression that your concerns were ignored and are reviewing how this case was handled internally.

If you would be open to it, we would appreciate the chance to revisit your case to see if anything further can be done. Please contact us via phone, email, or live chat so we can try to assist you directly.

Thank you again for your feedback — it helps us improve the service we provide.

Best regards,
Canmac Catering

Oceniono na 1 z 5

Substandard product and substandard customer service!! AVOID!!

After only 8 months my under counter bar fridge stopped working. After emailing canmac I was informed I had to arrange and pay for my own engineer to to diagnose the issue then they would send out required replacement parts. I would then have to arrange and pay for the engineer to fix the fridge.
I emailed to say this was not satisfactory as an 8 month old fridge shouldn’t be breaking and I was just ignored. Needless to say I will never buy from canmac again and would advise anyone reading this to think twice too.
Substandard product and substandard customer service!! AVOID!!

20 marca 2025
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear Lee,

Thank you for your feedback, and we're truly sorry to hear about the trouble you've had with your under-counter fridge.

We understand how frustrating it must be to experience a fault with a product after only eight months, and we appreciate you reaching out to us. As a distributor, we follow the warranty terms set by our suppliers, which typically require an independent diagnosis before replacement parts can be issued. While we recognize that this process can be inconvenient, we’re committed to assisting our customers through each step.

We’re sorry if there was any delay or lack of clarity in our communication. That is not the experience we want for our customers, and your comments have been noted by our support team.

Should you wish to discuss the matter further, we’re available via phone, email, and live chat — and we’d be glad to revisit your case.

We value your feedback and sincerely hope we can restore your confidence in the future.

Best regards,
Canmac Catering

Oceniono na 1 z 5

Poor after sales service

Poor after sales service. Don’t expect any assistance with purchasing spare parts for Canmac products, although most of the commercial equipment is generic and just rebranded with a Canmac sticker they are unable/unwilling to provide any assistance with purchasing spare parts for their very expensive equipment.
Read the other reviews, reconsider using them, there are far better suppliers.

21 marca 2025
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear A. Schonsee,

Thank you for your feedback. We're genuinely sorry to hear that you were dissatisfied with our after-sales service.

At Canmac Catering, we take support seriously and offer multiple ways for customers to reach us — including phone, email, and live chat — to ensure help is available when needed. We also do our best to assist with spare parts wherever possible, though availability may vary depending on the product.

We would be more than happy to review your case in detail. Please reach out to us directly through any of our support channels so we can try to resolve this for you.

Your input is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Best regards,
Canmac Catering

Oceniono na 1 z 5

***AVOID LIKE THE PLAGUE***Only gave 1…

***AVOID LIKE THE PLAGUE***Only gave 1 as not possible to leave -10, appalling service once you’ve paid, ordered a bar fridge, received a grotty 2nd hand one which cooled to no less than 10 degrees, 7 weeks to replace it for another used item with a handle crudely screwed to the door & oversprayed with tinned spray paint, complained & told it was new & this is how they manufacture them, GARBAGE, it cost £450 & they charged £175 to pick it up & send to some other customer, took them weeks to refund after legal action, 3 months in total, I don’t want to print any bad language as they can then remove, shower of *****, if they were closer ide have hired a van & dumped it in the top of the owners car, check companies house (string of appointed & resigned directors), A LESSON LEARNED- PAY CHEAP-PAY TWICE, AVOID! AVOID! AVOID!!! DO NOT GIVE THESE PEOPLE YOUR HARD EARNED £££ READ ALL THE REVIEWS, ANYTHING ABOVE 1 STAR WILL BE BY FAMILY & FRIENDS

19 lipca 2024
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear Amelia,

We’re very sorry to hear that your experience did not meet your expectations. At Canmac Catering, we take all customer feedback seriously — whether positive or critical — and aim to resolve issues fairly and professionally.

We understand how frustrating it must have been to deal with a product that did not perform as expected. Please know that we never intentionally send out second-hand or faulty equipment, and we regret any impression to the contrary. While we do offer returns and replacement services, these are handled according to our published policies and reviewed on a case-by-case basis.

We are committed to improving and always strive to turn a negative experience into a better one. Thank you for sharing your thoughts.

Best regards,
Canmac Catering

Oceniono na 1 z 5

SCAMMERS… Selling Z grade equipment

This company is owned by a group of Turkish scammers. Avoid this company along with MAKFRY UK LTD and EYFEL FOODS UK.

2 stycznia 2025
Opinia niezależna
Logo Canmac

Odpowiedź od Canmac

Dear Lean,

We are genuinely sorry to hear that you feel this way. At Canmac Catering, we are committed to providing quality products and professional service to all of our customers. Your experience is not reflective of the standards we strive to maintain.

We take all feedback seriously and would appreciate the opportunity to better understand your concerns. If you’ve had a specific issue with a product or service, please contact us directly at info@canmac.co.uk or our phone numbers so we can address it appropriately.

We always aim to improve and hope to have the chance to restore your trust in the future.

Best Regards,
Canmac Catering

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