This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD.... Zobacz więcej
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Canary is impossible to cancel. I have been trying for two years following the camera breaking. The camera was set up for a business years ago, so the person who set it up has long gone. I have sent m... Zobacz więcej
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Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into troubl... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Dane kontaktowe
6th Avenue 101, 10013, New York, Stany Zjednoczone
- canary.is
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Do not use this company they would get 0 star if available
Awful company should be 0 star they increase subscription and take money from your account with out prior consent. They also make false deal on discount agreed by taking more money than was agreed. DO NOT USE
If you paid via PayPal l recommended you cancel the auto renew this will not allow them to take unauthorised increased subscription

Odpowiedź od Canary
Avoid Canary at all costs
Let me just add onto the tanking of trustpilot reviews for this awful company. I completely forgot I had a subscription - haven't used the cameras since I moved. No refund available and the customer service person hung up on me. I wish I could give them a zero. Avoid this company like the plague that they are.

Odpowiedź od Canary
Save yourself the headache and buy a cheap camera on amazon.
EVERY OTHER COMPANY offers refunds if customer wasn’t aware of a price increase and does not like the new price. You guys do not. It appears the entire business is predicated on preying on consumers.
In what universe is $330/year is justifiable for a subpar product and terrible customer service?
After my miserable experience with Canary, I bought a Xiaomi camera for....yep, $40. No subscription required. Does what it says on the tin. Lets me watch my baby, has a few days history, has motion alerts. Not a plug, I'm pointing out what the competitive landscape looks like in 2025.
Maybe you guys can't compete anymore, so you have to become predatory on customers to stay alive.

Odpowiedź od Canary
had activity on my account so tried to…
had activity on my account so tried to enable 2 factor and no security token was sent to my mobile.
Have tried the number of times but nothing received and have correct details in. I don't trust this company.

Odpowiedź od Canary
No customer support!
My Canary renewal withdrawal showed up in my bank account for the amount of ~$330. In the past it was nearer $150. Price more than doubled. I contacted Canary and they basically said, 'Sorry you missed the notice your price was going to double but our policy is no refunds.'
Goodbye Canary!

Odpowiedź od Canary
Bought a brick
9/25 STOP playing games, you responded with the same suggestion today, but took off the stolen suggestive part which i have print screened. This shows you're merely worried about the way your company is perceived and not the way you treat consumersof your product. 9/24 Youre a jerk company to say it could be stolen i am highly offended, nothing is stolen i have a receipt! I Bought a brick! I emailed with issue of pairing the rep stated 21st that it was still active on a different user's account. I received an email the 22nd asking me to update firmware then perform a pairing test. I did with no results and replied as instructed. The 23rd i was told it was still active on a different user's account. I knew that already I would have assumed that it was taken care of when the company asked me to try and pair the camera again. Incompetence. Now canary just read my review and I guess they think im stupid if they really expect me to do the same thing again ive already emailed my receipt and serial # TWICE i am not falling for their games I stand by my review.

Odpowiedź od Canary
Worst cloud service ever
I spent close to 400 usd in cameras, at the beginning the service was normal, but after a while they started to ask for high payments, since I decided to stop paying one year ago, the cameras became just useless devices, if I want to subscribe to the cloud service they are asking for 300 usd to make my 4 cameras to work properly, please don’t buy these cameras, this service is terrible.

Odpowiedź od Canary
Underhand tactics !!! - Canary don't give any advance warning…
Canary don't give any advance warning of a renewal price increase...... when I complained they said they had applied a discount in the previous year to my annual costs when i moved from Basic to Premium (which i was not aware of as I didn't see the full cost!!) and I was now being charged the new full rate ..... 300% more than my first years payments.
I had been on the account dashboard a few days before renewal and all I could see was the current monthly payment ... nowhere did it display the next renewal price and in an email reminder I was sent a couple of weeks prior to renewal date it just stated the the subscription was due for renewal .... again no price stated.
I have complained and been told 'we don't do refunds, you should have gone onto our website where we clearly state the Premium price' ..... why would an existing customer do that when they have an account to log on to where all account details (including current and next renewal costs) should be displayed.
I agree with others comments - I believe their process is underhand and positively aimed at not informing customers prior to renewal. Their terms regarding 'no refunds' is again aimed at catching out loyal customers !!!
I will never purchase Canary products again and would deter anyone thinking of investing in Canary. Buy Blink or a similar products!!!

Odpowiedź od Canary
Kündigung nicht möglich
Ich wünschte ich könnte Minus Punkte geben. Ich habe ewig für einen PremiumService bezahlt, den ich nie bekommen habe. Aufgezeichnet wurde nichts. Ich habe es nach einem Umzug dann aufgegeben es wieder zu nutzen.
Jetzt wollte ich das komplette Abo kündigen. Kündigen konnte ich aber nur den Premium-Service. Ich finde weit und breit nichts dazu, wie ich Canary selber kündigen kann. weder auf deren Website noch eine Google Suche hilft weiter. Es geht immer nur um den Premium-Service.

Odpowiedź od Canary
Very poor customer service
Very poor customer service. Encountered a problem where I dont receive my emails. They requested by logs, and soon after that I was ghosted.

Odpowiedź od Canary
This company is the worst
This company is the worst. All they care about is money. Very poor customer service. I requested my account to be canceled on June 2023 after being charged the annual subscription after I moved. I was just charged on 6/19/25 and they refuse to refund. I will be disputing the charge with my bank as I have my emails from 2023 requesting the account to be canceled.

Odpowiedź od Canary
Avoid at all costs
Canary is a deceptive and money-grabbing company that preys on customers through sneaky subscription practices. They quietly increase their yearly subscription fees without sending any clear email or notification beforehand. One day, you’ll just notice a large charge on your bank statement—and by then, it’s too late.
To make matters worse, they refuse to issue refunds, hiding behind vague terms in their so-called “customer agreement.” This means you’re stuck paying for a service you might not even be using, with no recourse whatsoever.
Their approach feels like a con, taking advantage of trust and offering no real transparency. If a company can’t be upfront about billing, it doesn’t deserve your business.
Avoid Canary at all costs. There are better, more honest alternatives out there.

Odpowiedź od Canary
All they want is your money and the…
All they want is your money and the have no empathy or understanding. On June 12 my subscription renewed and I was unaware we still have a membership. I called the same day it renewed and asked for a refund as I no longer have the camera and being day 1 of the renewed you figure they might understand. Should have known better. Charges $149 for a year of service for a camera i no longer have. This company preys on people and do not give a shit about the people who spend money on their products.

Odpowiedź od Canary
Dont buy canary cam surveillance…
Dont buy canary cam surveillance system. It's some kind of a scam. It only a quality purchase if you buy every year an expensive membership . If you don't buy a membership and use the camera you face a nasty commercial pop-up screen every time you go online. Its

Odpowiedź od Canary
Slow customer service even if you’re paying for premium
Very, very poor customer service. The two factor authentication stopped sending codes to my phone via SMS so I’m locked out and can’t view my cameras. I’ve reached out and they’ve said that they’re sending it to a ‘specialist’ but it’s slow and I’m very unhappy about it bearing in mind I pay for a premium service. Avoid this company - Ring are much better, I have their cameras as well.

Odpowiedź od Canary
Canary has gone down the toilet
Canary has gone down the toilet. I had 5 cameras at one point and was paying a yearly subscription fee. They increased the subscription fees without notice and charged me for cameras that didn't even work. They would not provide any refund (claiming "no refunds" is in the user agreement). The app is slow and notifications are often late. They purposefully make it difficult to impossible to cancel service. You cannot cancel through the app or online. Avoid this deceptive company at all costs.
Don’t believe the Canary response below. I notified them of “dead” flex cameras that would no longer turn on or charge. Since they were out of warranty they would not replace them and refused to refund the services associated with those cameras. Meaning I was paying them for services I could no longer use. This happened more than once. The “no refunds” policy is pretty deceitful. They will just respond with “it’s in our user agreement, sucks to be you”. I cannot express how bad they’ve become after I’ve used their cameras and service for over 10 years. The bottom line is that they got my money and no longer care. Going to file a claim with BBB so nobody else has to go through this.

Odpowiedź od Canary
Totally useless app now not working on…
Hi again in response to your suggestion to install version 8.8.1 l have installed latest version on play store 8.9.1 which still does not work!
Totally useless app now not working on my Samsung S8 and l even purchased another new S8 to try and sort but no go and all support could say was to log out and reinstall which l have done several times still not working.
Avoid

Odpowiedź od Canary
I know you poor customer service people…
I know you poor customer service people are writing these replies because there is a gun to your head called a salary.
Undoubtedly you are aware, this is an awful product that uses unethical dark-patterns to trick users to purchase packages that they cannot get refunds on. Hundreds of people and I have experienced this, and all you do is make excuses. Perhaps you would be angry if you were scammed by a similar product?
At least your executives are happy. Squeezing as much out of this godforsaken company before it finally heaves over. They eat well!

Odpowiedź od Canary
Das Letzte!
Erst wurde jedes einzelne Feature gebührenpflichtig, für jeden Standort muss man 100€ Gebühr bezahlen. Weigert man sich, wird man mit Pseudoangeboten zugespamt. Und mit dem neuesten „Update“ wurde auch noch die „Home Health“-Überwachung abgeschaltet, die ohnehin nicht mehr funktioniert hat. Man musste immer ein paar Stunden warten, wenn man zwischen Standorten wechseln wollte. Es wird auch ohne Ende unsinnige Werbung für China-Schrott eingespielt. Hier sollte sich der Verbraucherschutz bzgl. Sammelklage einschalten! Schließlich wurden die Kameras für viel Geld mit bestimmten Funktionen gekauft, ohne die das System so viel Sinn macht wie ein Auto ohne Reifen. Minus 5 Sterne wären noch zu viel! Finger weg von diese
Abzock-Verein!! PS: Kundendienst ist auch das Letzte! Nur Standardantworten, wahrscheinlich KI-generiert ohne Sinn und Verstand.

Odpowiedź od Canary
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