CanaDream RV - Vancouver Recenzje 

Q1: Thank you for taking the time to provide us with your feedback, could you please tell us the reason for your score - a 7 out of 10.

We booked 2 RV's for a party of 7 adults booking via TravelHome / En Route). Online check in takes a lot of time so the pick up time for both RV's were different. I called to change the time to the same time.. This was not possible as it was very busy on the pick up date. Fine, but show some client friendliness and understanding.. The customer service employee was a not very understanding unfortunately. In the end both parties could check in at the same time(45 and 15 min later than booked time). Check in and explanation RV etc was very different for both. Party 1 (the easy RV with explainations online and in book) check in took a very long time (45 min) , Party 2 check in (a new type of RV was done in half the time ?, and therefor some issues with hot water.

The RV for party 1 missed 2 camping chairs. We sent an email about this and got the purchase of 2 chairs refunded. Due to the short explanation for the RV for driver 2 (a new model RV) we had troubles getting the hot water fixed. Explanation in the book or online is for other model RV's . We had to call and mail your customer services various times (thankfully we had an eSim for Canada otherwise it would have cost us quit a bit) but were eventually very adequately helped.

Please update your online explanation and also the printed version with regards to your new RV model. It took us and your help desk a long time to figure out what the reason was for no hot water...

The third driver for the large RV was charged unfortunately, but we did get it refunded when returning the RV. The RV for Me (name blanked out) missed an fitted under sheet for the 5th bed. We did report that via mail. No refund nor reaction

Cleanliness of RV at pickup was fine.

You were very easy about being 10-15 min late for the time handing in the RV. Check in controls of borg Rv's were easy and client friendly. Thank you.

We had a fantastic time with our CanaDream RV (SCV). Both the pick-up and the drop-off were simple, smooth, and completed very quickly.

The RV itself was perfect for the two of us and offered more than enough space—not only in terms of storage, but also for moving around comfortably, especially with the slide-out extended. The bed was very comfortable, and we slept well throughout the trip.

During our three-week journey (Vancouver, Vancouver Island, Whistler, Wells Gray, Jasper, Banff, Calgary, Revelstoke, and back to Vancouver), we didn't experience any issues at all, so we never had to use the roadside assistance service.

There are just a few small things that would have made our CanaDream experience absolutely perfect:

1. We rented the lawn chairs as an extra. It would be very convenient if a small camping table were included with the chairs, so there would be somewhere to put food, drinks, card games, etc.
2. We also rented the coffee maker, but unfortunately the supply of coffee filters only lasted for a few days (even though we only made coffee in the mornings). It's easy enough to buy coffee filters at a supermarket, but since they are only sold in packs of 100, we had to throw the remaining filters away at the end of our trip because we had no use for them back home. It would be great if the number of coffee filters provided at least matched the number of days the RV is rented.
3. The broom in our RV was already quite worn out. Sometimes it shed more bristles while sweeping than it actually picked up dirt.

These were only minor issues, though. Overall, we were extremely satisfied with our experience and would happily recommend CanaDream to anyone planning an RV trip through Canada.

Everything worked perfectly. The car was new, the „camptop“ an old one.
The crew was very friendly.

Everything was nicely organized. The team was very flexible and we got our RV early before the scheduled pickup time. RV was very clean and almost brand new. Features of the RV were explained very well by the CanaDream-team.
All in all a very pleasent experience.

Wir hatten vom 9. - 20. Juli 2026 einen Camper von CanaDream und waren äusserst zufrieden. Die Qualität und die Sauberkeit des RVs waren spitzenklasse. Wir fuhren damit von Calgary über Banff, Jasper nach Peachland und haben den RV dann in Vancouver abgegeben. Erwähnen möchte ich ebenfalls die Freundlichkeit des Personals, besonders in Vancouver (Tony und ihr Team). Wir werden sicher bald wieder einen RV bei CanaDream buchen.

1. The Vancouver pickup in Delta is too far from public transport and it is not straight forward to get to and from the airport to Delta.
2. The loyalty discount card was not valid, and we had to pay the full amount for petrol everywhere.
3. The van did not come with blackout curtains for the rear windows, so anyone could see in if the interior lights were on. OK if the lights are off, but changing clothes in the van, well, there is no privacy unless the van was backed up against a wall or hedge or the like.
4. Not being able to use the awning was a real let down as in some areas it was really hot and the van really heated up to the point where the AC unit did not cool the van down sufficiently.
5. In the places that it was cold, the heater didn't work. At best it blew cool air.

All the service staff were very friendly. The handover and return went smoothly. The RV was in good, clean condition upon pickup. Any defects were conscientiously documented. We would rent an RV from Canadream again anytime. Many thanks for the wonderful and positive experience with Canadream.

Hired a 31 foot RV with a king sized rear bed only supplied with double sized bedding. Also could not use the on board shower due to leaking across the habitation floor in front of the kitchen. Several other minor issues not expected with a RV that only had 6000 miles on the clock. Canadream response, buy extra bedding and claim back! Didn’t report shower leak until our return along with other minor issues, as we wanted to enjoy our trip shore and minor issues fell on deaf ears, our experience with Canadream was disappointing to say the least.

Toller sympathischer Service!

Good, clean, modern, full of amenities vehicle, but I would have even had paid extra insurance for the ability to be able to use the included but disabled awning. Also would have been better to have included a folding table to go with rented chairs and a small bbq to cook outside.

Fantastic experience! Punctuality, cleanliness, and ease of booking and use. Recommended.

Confortable camper and excellent service from houtsoort during pick-up and arrival: comfort for three weeks Vancouver Island

Everything was great. The handover was very smooth. The mattresses were not great I did suggest they should replace more regularly. The kitchen kit is great but you could provide more kitchen equipment like proper washing up liquid and an antibacterial cleaning spray. We bought it to leave for the next guests but doubt it was passed on. But it was immaculate and we had the best time ever

Das Fahrzeug war in einem sehr guten Zustand.

As a repeat customer I would like to say that I loved almost everything about the rental experience. The website is easy to navigate, the staff at pickup/drop-off were wonderful, the RV unit was new and fantastic. But why am I charged extra fees for pickup and drop off? How can the “free” times be completely reserved? It’s a complete money grab and absolutely ridiculous that I have to pay to pickup and drop-off the thing I’m already paying to rent.

Hilfsbereites Personal, gutes Auto

The communication with the company was good. The RV operated satisfactorily.
Good on the road support.

Not enough Flexibility around drop off time.
Did not agree with having to pay for hand-over demonstration. Should be mandatory and included.
Agent didn’t want talk about Engine? Oil. Water
Agent didn’t know solar generation capacity.
Didn’t point out fire extinguisher.
Didn’t point out circuit breakers.
Didn’t know Black/Grey water capacity?
Didn’t know Gas capacity?
We don’t agree with having to Pay for generator. We pay for the petrol that runs it.
Shouldn’t have to pay for blocks and chairs.
Should just take any damage/loss out of the bond we pay.

Everything works as it should, and pick up and drop off were seamless and we'll organized.
However the unit we were given was not what we needed or ordered. The upgrade given was not what we needed! We needed a walk-around bed for me because of mobility limitations for my unit were given was really difficult for me to to crawl into from the end of the bed. There were no only 2 of us so we didn't need your upgrade for sleeping for 6.

Zuverlässig, termin- und Vertragstreu. Unkomplizierte Abwicklung. Im Befarfsfall schnell erreichbar bei zügiger Reaktion.
Personal kompetent und hilfsbereit.