Designed and decoration was good but the taste was off and smelled like alcohol and chemicals and cream inside the cake had a yellowish tone to it indicating that fresh cream had not been used .
Odpowiedź od Cake Box
Hi Hemal,
Thank you for taking the time to share your feedback with us.
We're very sorry to hear that your recent cake did not meet your expectations. This is certainly not the standard we aim to provide, and we completely understand how disappointing this must have been.
We appreciate your positive comments about the design and decoration of the cake. However, we're sorry to learn that you felt the taste was unusual, that the cake had an alcohol or chemical-like smell, and that the cream had a yellowish tone, leading you to believe it was not fresh.
Please be assured that our cakes are prepared fresh and in accordance with our standard recipes and preparation procedures. Nevertheless, we take your concerns very seriously.
We will escalate your feedback to the store so they can review and investigate the matter thoroughly and take any necessary steps to improve where required.
Thank you again for taking the time to share your experience. Feedback like yours genuinely helps us improve the quality of our products and the service we provide.
We sincerely hope to have the opportunity to serve you better in the future.
Kind regards,
Cake Box Customer support team