C-Date Recenzje 1369

Odpowiedź od C-Date

Zaktualizowano wczoraj

Hello Kevin,

Thank you for your review.
We are sorry to hear you had trouble cancelling your Premium Membership. The cancellation process is made easy by filling out the cancellation form that you can find on our websites homepage, before logging in.
Please note that if we had received your emails with the necessary details, we would of course have replied and assisted you. We also do not operate a call centre, support is handled through written customer service channels.

I would be happy to look into your case personally to clarify what happened and help resolve the matter.

Please feel free to contact me directly at trustpilot@c-date.com
with your details so I can review your account and assist you further.

Update: Thank you for providing us with the requested information. We have stopped the process for you as a goodwill gesture, your Premium Membership is now cancelled and there are no further payments due.
If you need help with anything else, please feel free to reach out.

Best regards,
Mia

Odpowiedź od C-Date

Zaktualizowano 7 kwi 2026

Hello Mark,

Thank you for your review.
I’m sorry to hear about your experience and understand your concern regarding this matter. To properly look into what happened, I will need a bit more information from you so I can locate your account and review the details.

Please contact us directly via the contact form on our website, or provide the requested information so that I can investigate this for you and clarify the situation.

I'll be happy to assist you further and help resolve this as quickly as possible.


-Unfortunately we did not receive the information we had requested to locate your profile. In order to assist you, I invite you to contact me directly at trustpilot@c-date.com.
I would be happy to look into this for you!

Best regards,
Mia

Odpowiedź od C-Date

30 mar 2026

Hello Arminas,

Thanks for your review.

I am sorry you are having trouble with your membership.
In order to assist you properly could you please contact me directly at trustpilot@c-date.com. I'll be happy to look into this for you.

Best regards,
Mia

Odpowiedź od C-Date

25 mar 2026

Hi,

I’ve seen very similar posts from you before, and we’ve also tried reaching out to you here on Trustpilot, but haven’t heard back from you.

There are still no actual details or experience here I can look into. If you do have a genuine case, please contact me directly at trustpilot@c-date.com, —I’d be happy to take a closer look. You can mention this review in your message, it'll help me connect the dots.

– Noel

Odpowiedź od C-Date

Zaktualizowano 30 mar 2026

Hello Vaio,

Thank you for your review.

We’re sorry to hear about your experience, it’s definitely not the impression we want to leave.

If a cancellation request is not completed through the correct process, it may not be registered, which could explain why you’re still receiving payment requests. That said, we’d be more than happy to look into this properly for you and make sure everything is sorted.

- A few days ago, I requested additional information regarding your profile, but unfortunately, I haven’t received it yet. I would still be happy to assist you and invite you to contact me directly at trustpilot@c-date.com
using the email linked to your account. I will personally make sure to help you resolve this matter.

Best regards,
Lea

Odpowiedź od C-Date

Zaktualizowano 16 mar 2026

Hello Stuart,

Thanks for your review.

I believe your Premium Membership is now cancelled. If so, you would have received a confirmation email. If you provide us with your registered email as requested, I'll be able to check that for you and I will also be happy to explain the price paid.

- Thank you for the update. We’re really glad to hear that everything has been resolved and that we were able to assist you.
If there’s ever anything else we can support you with, please don’t hesitate to reach out.

Best regards,
Lea

Odpowiedź od C-Date

Zaktualizowano 12 mar 2026

Hello Bryn,

Thank you for sharing your experience.

It sounds like your premium membership may not have been cancelled correctly, which could explain why a charge appeared again. We’d really like to look into this for you and make sure everything is sorted out.

To help us find your profile and check the details, please contact me directly at trustpilot@c-date.com with your registered email address.

Kind regards,
Lea

- Thank you for providing us with the requested information and for contacting me directly, I will be looking into it personally and I will respond as soon as possible.
Best regards,
Lea

Odpowiedź od C-Date

10 mar 2026

Hello Gianni,

Thanks for your review.
We take the authenticity of profiles very seriously and have systems in place to detect and remove suspicious or fake accounts. Members are also encouraged to report any profiles they suspect to be fake, which helps us keep the community safe and genuine.

We understand it can be frustrating to come across profiles that don’t seem real, and our team is always happy to assist if you have concerns about a specific profile via our contact form.

Kind regards,
Lea

Odpowiedź od C-Date

5 mar 2026

Hello Pedro,

Thank you for sharing your feedback and for being a long-time member of C-Date.

We truly appreciate the many years you’ve spent on the platform and we’re glad to hear you made interesting connections in the past. At the same time, all reports from members are reviewed by our moderation team to ensure a respectful environment for everyone. Actions are not taken based on opinions or labels, but on whether messages follow our communication guidelines.

If a message is flagged, it is reviewed, and warnings are only issued when necessary. If you believe a decision was made incorrectly, please contact us via our contact form on our website and we will gladly review this for you.

We value your long membership and your feedback.

Best regards,
Lea

Odpowiedź od C-Date

5 mar 2026

Hello Marcel,

Thank your for your review.

Even when a dispute is opened through PayPal, it’s still our team reviewing the case and making the decision. We’re just using the PayPal platform to handle it. So, the PayPal buyer protection probably didn’t change the outcome.

It sounds like you were looking to withdraw from your subscription, which is governed by the withdrawal rules in our terms and conditions. Sometimes these rules can be a bit confusing, but don’t worry, our team is always happy to explain payments, subscriptions, or anything else you’re curious about.

For the quickest and smoothest help, it’s always best to reach out to our customer service directly so we can look into your situation and assist you personally.

Best regards,
Lea

Odpowiedź od C-Date

25 lut 2026

Hello Lars,

We’re sorry to hear that you feel this way. We would like to clearly state that our platform is not a scam, and we do not operate with bots as a substitute for real members. Our team actively monitors the platform to detect and remove suspicious or fake accounts.

Regarding subscriptions, all prices, renewal terms, and cancellation conditions are clearly displayed before purchase. Promotional offers automatically convert to the standard subscription price only if they are not cancelled within the stated period, this information is provided prior to purchase.

Cancellation can be done easily through the cancellation form on our website, and our support team is always available to assist if needed.

If you experienced a specific issue, we encourage you to contact us via our contact form so we can review your case individually and provide clarification.

Best regards,
Lea

Odpowiedź od C-Date

24 lut 2026

Hello Ash, we are sorry if our cancellation process was not clear to you. If anything is unclear, our customer team is always happy to help. The cancellation is made easy by completing the cancellation form which can be found on our websites homepage.
If you need any further assistance, please contact us via our contact form.
Best regards,
Lea

Odpowiedź od C-Date

Zaktualizowano 24 lut 2026

Hello Paolo,

We strongly advise all members to never share personal data or move conversations to external platforms too quickly. Please use our report function to flag any suspicious profiles, our team reviews such cases carefully. While we actively monitor the platform, it is always possible that some users attempt to misuse online services.

To keep your account safe:
• Do not share personal or financial information
• Keep conversations on the platform
• Report any suspicious profile

If you would like us to investigate specific profiles, please contact us via our Italian contact form so we can assist you directly.

Kind regards,
Lea

- We are sorry if we did not understand your review the way it was intended. We would be happy to assist you further, and we invite you to contact our Italian customer service team via the contact form on our Italian website. That way you will be able to discuss the issue in the correct language to avoid any confusion.

Odpowiedź od C-Date

19 lut 2026

Hello Herbert,

Creating a profile is free, however a Premium membership is required to access certain features.

If you would like to discuss your concerns in detail, you are very welcome to contact our support team directly. Should you prefer to communicate in German, please reach out via our German website so our team can assist you properly.

Kind regards,
Lea

Odpowiedź od C-Date

12 lut 2026

Hello Getty,

Please note that cancelling a direct debit with your bank does not automatically cancel the subscription itself. The cancellation must be completed via the official process on our website.

In order to review your case and clarify the situation, please contact our customer support via our contact form on our website.

Kind regards,
Lea

Odpowiedź od C-Date

11 lut 2026

Hello Florian,

We’re sorry to hear about your experience. Please note that pricing does not depend on gender; subscription terms and costs are clearly displayed before purchase.

Response rates can vary, as they depend on members’ individual interest and activity. We also take authenticity very seriously and actively monitor profiles. If you suspect a fake account, please report it so we can investigate promptly.

If you would like to discuss this in German, our German customer service team will be happy to assist you.

Best regards,
Lea

Odpowiedź od C-Date

9 lut 2026

Hi Felix,
unfortunately, I cannot really have a look at your case or see what happened, as I have no information about your registered email with us. Would be great if you can either contact me via email or fill out the request sent to you via Trustpilot.
Best, Anna

Odpowiedź od C-Date

Zaktualizowano 11 lut 2026

Hi Jens,
seems like you weren't satisfied with us. We just don't know why.
I'd like to look at your case, however without any information I cannot help you.
Btw we also do not want to lure anyone into a trap. We openly communicate with our customers.
Best,
Anna

Hello Jens,
We would genuinely like the opportunity to review your case properly. Based on the information available here, we’re unfortunately unable to locate your account or check the communication history in detail.
To assist you further, we’ll need some additional information. Please contact me directly at "trustpilot@c-date.com", and I will personally look into your case.
Best regards,
Lea

Odpowiedź od C-Date

5 lut 2026

Hi Andre,
sound legit explaining our way to cancel.
But as you're writing in German, you probably did not mean to rate c-date.com.
Your review also does not tell me anything on why you only selected 1 star.
Let me know if you need assistance with anything.
Best,
Anna

Odpowiedź od C-Date

4 lut 2026

Hi,

Nothing is added or changed at the last moment. All prices, the total amount, and the subscription terms are shown on the checkout page before the payment is completed. The charge always reflects the option that was selected and confirmed during checkout.

– Noel