byrna says it ie legal in all 50 ststes? however, the state of delaware does not allow airguns firing over .177!pellets You have caught a very specific and critical conflict between corporate m... Zobacz więcej
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Zobacz, co mówią recenzenci
My LE launcher has been messed up since day 1. The first pull of the trigger causes the first projectile to fall out of the barrel and the CO 2 cartridge expels a worthless waste of gas. I called t... Zobacz więcej
Reakcja na opinię
I used my Byrna in a good practical way for the first time yesterday. A bear came into my property that killed and ate most of my chickens. I have one left. When it came back for the last one, I shot... Zobacz więcej
I was looking for a home security solution that could solve a problem without a lethal outcome. I found the Byrna Launcher checked all the boxes. My wife was concerned until she used the Launcher... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Dane kontaktowe
100 Burtt Rd Suite 115, 01810, Andover, Stany Zjednoczone
- 9788685011
- info@byrna.com
- byrna.com
4,2
Dobra
416 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Helpful, pleasant,knowledgeable, efficient
The Byrna representative was so pleasant and easy to work with. She answered all my questions thoroughly, had great product knowledge, processed everything very efficiently. She was perfect--I wish all customer service reps were like her!
27 marca 2025
Opinia niezależna
Poor seals on CO2 cylinders. Defect.
The Bryna company advertises home security and safety. The literature does NOT disclose a serious weakness. The CO2 cylinders are a weak point. I used the Bryna for wild animal control. And fired a few times. When I was surprised by wild animals the Bryna would not discharge. I "discovered" that the CO2 cylinders DO NOT SEAT WELL, and the seal allows the CO2 to leak within (per Bryna 24 to 48 hours). This renders the "technology" worthless for home defense. In order to have a "useable" deterrent for home protection you MUST NOT have a punctured cylinder in the product. When I reported the problem, I received weak excuses including that if one "stores" punctured cylinders in the product you must keep the entire product pressurized.
Those of us familiar with CO2 powered products understand that seals protect the integrity of system. BE WARNED OF THIS PRODUCTS DEFECIENCY for the protection of your family.
I have been asked to edit the review after reading the Byrna reply.
The equivocation and evasion of the ISSUE is obvious to any reader. Rather than blame the user and assume a lack of understanding, it would have been HONEST to address the issue. The Byrna seals are a problem for a successive use on the same cylinder.
What Byrna advocates in their lame reply is a procedure calling for disposal of a cylinder after a single shot is fired. EXAMPLKE to aid Byrna in understanding: Assume a "user" fires a shot at preditory animals on Friday night. But Saturday morning the coyotes come back...Per Byrna, the "user" must replace the cylinder after a single shot. Its not a double trigger pull issue. Its a bad seal. The user can double pull to pierce the "new required" cylinder. And solve the seal defect....or Byrna can fix the defect and advertise HONESTLY. Remember I asked about the longevity of the cylinders BEFORE purchase and what I was told was FALSE.
26 stycznia 2025
Opinia niezależna
Odpowiedź od Byrna Technologies
It seems that unfortunately the customer does not understand how Byrna’s patented “pull-pierce” technology works and why it is needed. Most of the statements in this review are incorrect.
The customer states Byrna said "If one "stores" punctured cylinders in the product you must keep the entire product pressurized." This was not said to the customer in any communication from Byrna and is not a correct statement. Byrna specifically states in the owner's manual to not store the launcher with a punctured, pressurized CO2 cylinder for extended periods of time. An unpunctured CO2 cylinder can be stored inside the launcher indefinitely.
One of the most important things that sets Byrna’s handheld launchers apart from the competition is Byrna’s patented “pull-pierce” technology. This enables the Byrna launcher to both pierce the CO2 and fire the projectile with the first pull of the trigger.
Why is this important? It is important because it allows your Byrna to sit for days, weeks, months or even years and still be ready to fire on the first pull of the trigger. Most other launchers pierce the CO2 cylinder when it is loaded. Once pierced, the CO2 in ANY air powered weapon will start to leak out, fully discharging over the next 24 to 48 hours, leaving the launcher inoperable. This does not indicate that there is a "bad" seal and those familiar with CO2 powered products understand this is just the nature of CO2 powered weaponry.
The alternative is not to load the CO2 until it is needed, however, in that case, the launcher will not be ready to use when it is needed. It is like carrying a gun without bullets in the magazine or like trying to put on your seatbelt before a car crash.
With the Byrna, the installed CO2 cylinder is not punctured until the trigger is pulled. This means you can leave your launcher fully loaded knowing that it will always be ready to fire when needed on the very first pull of the trigger.
We always recommend after firing the launcher, to remove the punctured CO2 and replace it with a new one to ensure the launcher is always ready to go at a moments notice.
Byrna encourages the customer to please call our Customer Service team at 978-868-5011 if they still need more clarification on how the launcher or the "pull-pierce" technology operates.
In response to the edited portion of the review:
There is no defect in the Byrna seals. The Byrna launchers are not tested on animals and are not designed with the intent to be used on animals as pest control.
In a self defense situation against humans, we strongly recommend installing a new, unpunctured cylinder, even if that means not using the rest of the CO2 from the previously punctured cylinder.
If a punctured cylinder is left in the launcher, the CO2 may have leaked out and the launcher would then not work, which happens with ALL CO2 powered weapons. This punctured cylinder may still have CO2 left the next time you attempt to use it. However, why take that chance when your life could depend on it?
Byrna is not aware of what double pulling is or how that would solve any perceived issue. The CO2 cylinder is punctured any time the trigger is pulled whether the launcher is in "Safe" or "Fire" mode.
To prevent the most common issue with CO2 powered weapons (leaking CO2 from a punctured cylinder,) Byrna's pistol launchers are designed to be stored with an unpunctured CO2 cylinder installed. They can be deployed immediately with one pull of the trigger without worrying if the CO2 has leaked out. This provides peace of mind knowing it will always be ready to fire when you need it.
Kayla P was wonderful
Kayla P was wonderful. She took time to answer all my questions. Kayla was very knowledgeable and I felt like I was very important to her and the company.
26 marca 2025
Opinia niezależna
A great product and superb service!
A great product that meets an important need! Good options to choose from. When I had a question, Rachel responded promptly and respectfully with a kind offer to make up for what she wasn’t able to do. I feel like I’ve become a part of the Byrna community. Love it!
18 marca 2025
Opinia niezależna
Byrna LE is amazing!
Amazing products and service. Stop hesitating and start defending!
19 marca 2025
Opinia niezależna
maria d was very helpful and friendly
maria d was very helpful and friendly. she resolved my issue quickly. I love the product as well and would definitely recommend it for anyone
18 marca 2025
Opinia niezależna
I have the bad guy repellent clipped to…
I have the bad guy repellent clipped to my purse. Safer than carrying a gun.
17 marca 2025
Opinia niezależna
Byrna Customer Support is always RELIABLE.
Byrna Customer Support is always excellent! Samantha responded to my multiple inquiries quickly and competently. He answers were clear and to the point. Her attitude and professionalism is a strong, positive reflection on Byrna products and the entire Company’s culture. Customers appreciate reliability of the products they purchase and the support they might need, and Byrna delivers on both counts.
17 marca 2025
Opinia niezależna
Excellent customer support
Excellent customer support. Samanta D. provide the expertise that I needed to complete my order. Samanta D. exhibited excellent customer service and was very knowledgeable.
13 marca 2025
Opinia niezależna
Byrna did a wonderful job today for me
Byrna did a wonderful job today for me. I have never had a company to act so quickly answering my question and shipping me my product request. This company is the path of greatness.
7 marca 2025
Opinia niezależna
Best company that customer service…
Best company that customer service helps and is sincere in there efforts to help. I would recommend the product and the support they give.
3 marca 2025
Opinia niezależna
Maria was extremely professional, knowledgeable and friendly
Maria was extremely professional, knowledgeable about the products and friendly. She answered all my questions which helped me make my purchase decisions. She is a great asset to Byrna!!
3 marca 2025
Opinia niezależna
LE launcher a total disaster…
I bought the LE launcher last October what a disaster. I had to send it back 4 times, every time I got it back supposedly fixed it broke again within minutes, it shoots air. Byrna refused to issue a refund, they are thieves, $600 in the drain, The worst part is that Byrna knows very well the LE has a design flaw (look at the amount of complains on YouTube and Reddit), but they refuse to take the launcher off the website and redesign it, they keep selling it. Did you notice all the videos they show features the SD, but never the LE? They know the LE is garbage, they won't admit it. Byrna owner should be ashamed of himself for stealing money selling the LE.
19 października 2024
Opinia niezależna
Maria at Burna was a tremendous help to…
Maria at Burna was a tremendous help to me. After I had purchased the Burna LE and a number of additional Burna items and had checked out, after this I saw a pop-up that said you could get a 10% discount on your first order. I contacted Burna and left an email message regarding what had happened. Within 15 minutes I received an email that the discount credit was issued to my card. That is fantastic customer service, and I highly recommend this company for their prompt and friendly customer service! Thank Maria!!
25 lutego 2025
Opinia niezależna
Samantha D
Samantha D. was outstanding,there was an issue with the website and Samantha stepped right up and helped me with the problem and assited me with my order,Samantha is an asset to the company!
22 lutego 2025
Opinia niezależna
Kayla P. Excellent rep: courteous and to the point.
Kayla P. - customer service rep - advised me to seat (push-in) my CO2 cartridge to prevent the gas from leaking out. It solved my problem. Thank you, Kayla
20 lutego 2025
Opinia niezależna
Kayla was (is) courteous
Kayla was (is) courteous, helpful & resolved my Byrna LE problem quickly.
19 lutego 2025
Opinia niezależna
The customer service team is very…
The customer service team is very helpful, friendly, and knowledgeable! I have called twice for different issues GREAT JOB!
Thank you!
19 lutego 2025
Opinia niezależna
Customer service
Both customer service representatives Kayla and Rachel have been absolutely professional, nice, product knowledgeable — I spent a long time on the phone with both of them on several days and ended up ordering two guns plus accessories, both myself and Dr Milan
In today’s world, rather today’s labor force, to have employees of this caliber is wonderful.
They definitely merit recognition!
Angela
13 lutego 2025
Opinia niezależna
Purchased a Target Trap for practice
Purchased a Target Trap for practice. After watching the video it failed the first time we attempted to fold it back up. Byrna responded and replaced it in record time. New one works fine.
25 stycznia 2025
Opinia niezależna
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