I initially had some trouble setting up my Loftie clock. However, I had barely hit SEND on my mail to their support team before I got a reply. They quickly got around to helping me, finding and resolv... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't... Zobacz więcej
Reakcja na opinię
This review is based on set-up of the Loftie alarm clock. So far, I expect the actual use of it to be ok. Set-up was not ok. It took an email to customer service (which was returned quickly) to find-o... Zobacz więcej
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What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
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- Sklep z oświetleniem
Dane kontaktowe
Stany Zjednoczone
- byloftie.com
4,5
Doskonała
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent customer service
What a breath of fresh air to this to purchase from a company with such amazing customer service. I bought a clock as a gift for my best friend, who has wanted one for ages. Unfortunately, the colour I wanted wasn’t in stock so wouldn’t ship to the UK in time. I requested a refund from Loftie after explaining the situation and not only did they refund me fully without quibble, but their communication was top class, their advisors were all friendly and they stayed in contact throughout the process. Because of this, I will be purchasing the clock again and probably one for myself! Being able to buy with confidence means a lot to me and the Loftie team have exceeded my expectations. Thank you all.
11 września 2026
Opinia niezależna
Odpowiedź od Loftie
So glad the refund process felt easy and stress-free, and that our team kept in touch with you along the way. Buying a gift should feel exciting, not stressful, so it means a lot to hear we got that right. Hope your best friend loves the clock when you order it again, and enjoy your own when you treat yourself!
Loftie Clock Replacement
I had a great Loftie clock working just fine for three years, when it just mysteriously died on me. Email support was very prompt, they suggested several methods of hard reset. When the resets didn't work, they provided me a free refurbished replacement, even though I was long out of warranty. Their support team was super prompt, super helpful, and super friendly. Couldn't be happier!
9 września 2026
Opinia niezależna
Odpowiedź od Loftie
Ben, three years of solid use and then a free refurbished replacement out of warranty — that's exactly how we want it to go. Glad the hard reset steps got tried first, but even happier our team could just make it right when they didn't work. Enjoy the new clock!
Order correction
The website accidently (or maybe it was me) initiated 2 orders for the same product. I emailed them about the extra order and they immediately cancelled it and credited my account. It happened on a Sunday!
6 września 2026
Opinia niezależna
Odpowiedź od Loftie
Hi Muriel, a Sunday turnaround on canceling and crediting that extra order is exactly how it should go. Glad we could get it sorted out quickly, duplicate or not!
Very impressed that Loftie stayed true…
Very impressed that Loftie stayed true to their advertised plan pricing. 👍🏻
7 września 2026
Opinia niezależna
Odpowiedź od Loftie
Hey Genevieve! Sticking to what we advertise is non-negotiable for us, so this means a lot. Thanks for noticing and for the 5 stars.
The best customer service.
The best customer service.
Fast, gentle, reliable!
4 września 2026
Opinia niezależna
Odpowiedź od Loftie
Fast, gentle, reliable — honestly a great way to put it, Bianca. Thanks for taking the time to share this!
Had a problem with my Lamp Shade and it…
Had a problem with my Lamp Shade and it was addressed in an understanding manger and the customer service was beyond expectations.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
Really glad we could get the lamp shade issue sorted for you. "Beyond expectations" is exactly what we're going for, so this means a lot to hear.
Great service, great product.
Customer service has been great and prompt. Great product so far!
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
Really glad to hear the support's been prompt for you, and even happier the product's living up to it so far!
They were very helpful to allow…
They were very helpful to allow discount that I had forgotten to include when I ordered. Responded quickly and then gave me refund. Great customer service
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad we could get that discount sorted for you after the fact, Wendy — that's exactly the kind of thing we want to make right. Happy to hear it was a quick turnaround too.
I absolutely love my Loftie alarm clock…
I absolutely love my Loftie alarm clock and lamp. I couldn’t live without them now! Also I had a slight problem with my lamp, and the team were quick to resolve this for me. Thank you Loftie team.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad the team could sort out the lamp issue so quickly — and even happier to hear both the clock and lamp have become essentials for you.
Thanks for your help
Thanks for your help, Joymaeh. With your help, I removed the "Red" display, which was almost unreadable on my clock. I restored the normal display at full brightness. It is easier to read than the red numbers, but still too dim to easily see from a distance. Thanks again for your quick response. It is greatly appreciated.
Phil.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad Joymaeh could help you get the display back to something readable, Phil. If the brightness is still feeling a bit dim from a distance, our team is always here to help dial it in further.
I can’t return my order…!
I have tried to return a Loftie clock, because I by mistake ordered two. My return request was send the 13.08.2026 and I still haven’t heard anything from the company yet- it’s 10 days ago! At the moment I found out that I have been ordered two of the same clocks I wrote to the helpdesk, but I never got an answer…
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
We're so sorry to hear about this experience, Lene, and we completely understand the frustration. A return request and messages going unanswered for 10 days is not the standard we hold ourselves to. Please reach out to us directly at hello@byloftie.com and we'll make sure this gets resolved for you right away.
Customer service resprentative was very…
Customer service resprentative was very courteous and patient. We got it fixed.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad your issue got resolved — courteous and patient is exactly the kind of support everyone deserves. Thanks for taking the time to leave a review, Kathleen!
Great customer service
Great customer service - very responsive and helpful.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad the team could be responsive and helpful when you needed it, Marissa. That's exactly what we're here for.
Odpowiedź od Loftie
So glad Joymaeh could come through for you — we'll make sure they know you said that!
Very good customer service
After some back and forth, when I needed to return my product, they helped me do this. I appreciated that a lot. Special thanks to Nikki for your patience and support throughout. I promsied to send a review as I was grateful, so here it is. Thank you!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad Nikki could see you through the return process — that kind of patience makes all the difference. Thanks for keeping your promise and taking the time to leave this.
The team is amazing!
The team is so kind, patient, professional, responsive, and helpful.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
So glad our team could show up for you that way, Candice. Kind, patient, and professional is exactly what we strive to be.
Super customer relations
Super customer relations. The reply to my questions were so fast. Seriously, it took 3 minutes to get back to me. Must be a Customer Support record. :-)
They are really friendly and professional. That alone was enough to make a purchase. I felt if there were any issues, which I am not anticipating, it would be dealt with easily and effortlessly.
Loftie really are a customer centric company.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
"3 minutes" is a great specific detail to anchor this reply on.
So glad the response time impressed you, Adam — 3 minutes is hard to beat. Knowing support has your back is honestly one of the best reasons to make a purchase, and we'll be here if you ever need us.
I was surprised by how quickly my email…
I was surprised by how quickly my email to customer service was answered. And by the friendly and sympathetic tone which you dont always get from customer service representatives. Grace also provided some very useful and practical tips to solve the problem of the missing package, one of which worked.
Extremely pleased with the level of service.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
Really glad Grace could turn a frustrating situation around — a missing package is stressful, and it sounds like she handled it exactly right. Hope the package tip did the trick.
I have been trying to get in touch with…
I have been trying to get in touch with Loftie for a long time now. I submitted a return request through their website and sent them multiple messages, but I still haven't heard anything back after waiting a long time.
Very disappointing that return requests and customer inquiries are completely ignored. I
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
We're sorry to hear your messages haven't received a response, Ramy, and we completely understand your frustration. This is not the experience we want for you. Please email us directly at hello@byloftie.com and our team will make sure your return request is handled promptly.
Great costumer service
Great costumer service! The product is amazing and they are super helpful and quick to answer. Highly recommend
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Loftie
Really glad the response time hit the mark, Beatriz. Hope you're loving the product!
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