This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... Zobacz więcej
Reakcja na opinię
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... Zobacz więcej
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Dane kontaktowe
Zjednoczone Królestwo
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1,8
Słaba
2 tys. recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
It's all one big scam
It's not a surprise when you look at all the other comments but I was also scammed out of £60 from a membership subscription that I didn't knowingly sign up to.
Its obvious from their customer service responses that this is their main aim and probably the way they make a lot of money. I originally bought a £3.49 book and had £15 taken out of my account for 4 months before I realised. I contacted customer service but have been met with a brick wall of copy and pasted replies that they obviously use a lot.
I've also had my membership stopped abruptly despite having paid for the rest of the month already.
I've reported this company in pretty much everyway I can but I doubt anything will come of it.
My order number was: 1315356, watch me get the same unhelpful reply as everyone else.
They might have made their membership subscription available somewhere but it is hidden well in the small print and is definably not obvious when you purchase a book. It is also clear that they have no intention on making this more clear for future buyers as this is all part of their scam. If they made it clear - people wouldn't join.
Cheers
7 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Hamish,
Thank you for providing your order number in your review so that we could find you in our system.
We can see that we have been in contact with you and you have received a more detailed explanation by email.
We are very sorry to hear that you have not been aware of the membership, which is when you shop at our member price and accept our member terms and conditions.
The membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through.
If you do not want a membership, you can always shop at our normal price, which is without a membership.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Totals scumbags
Totals scumbags. Everytime you see one of their ads on Google please click on it so you can charge them, then head directly back to Google's page and report them by clicking the three dots. Hopefully, after the many reports google will eventually take them down. You are an absolute shame buuks
3 marca 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Dimi,
Unfortunately, we could not find you in our system, as you did not provide any information when you made this review.
Unfortunately, we do not quite agree with what you mean by this review.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions. Our customer service is always ready to help 😊
Best Regards,
Buuks.co.uk
Money grabbers
Money grabbers! A £3 book ended up costing me £78 and they refused to give me my money back. AVOID AVOID AVOID!
2 marca 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Benjamin,
Unfortunately we have not been able to find you in our system as you have not provided any information when you made this review.
We are really sorry to hear about your experience - We only charge for the items you receive and a membership if you have actively shopped at our member price and accepted our member terms.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Odpowiedź od Buuks UK
Hi, Milda,
We are really sorry that you have not provided any information since you have made this review. Unfortunately, we are unable to find you in our system without this information.
We do not charge our customers without reason - We would therefore be very happy to investigate this further.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 so that we can investigate this further.
Best regards,
Buuks.co.uk
Yet another screw up
After cancelling my membership two weeks ago, I was assured that I would have the remainder of my payment period left (which ends on the 10th of March). However, having looked at my account, the membership has been cancelled meaning I cannot access the membership despite being told I could, so these scammers have robbed me of my money and gone against the own assurances! Ridiculous.
I have emailed customer service, but I am adamant that I will receive the same treatment I did last time. Christoffer, prioritise customer service and ensuring your employees do their job right (as well as a fully functioning website that actually works) instead of constantly defending the business.
Refund me for this, or let me have what I have payed for. Absolutely disgraceful.
UPDATE: your website isn’t working, and I’ve already sent you screenshots. I’m not sure how you can say you haven’t been able to trace the issue, despite confirming you know exactly of the contact we’ve been in.
26 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Louis,
In order for us being able to provide you with the wanted help you cleary want please provide the details requested of you before you make a review to avoide making your review anonemous, so that we can give you the best care possible.
You have recently contacted us by e-mail, but have not had the chance to answer your question before you made your review.
I am sorry to hear that you have misunderstood the information we have given you, but as I have gone through your profile I am can see everything looks fine. As we have informed your membership is still available for you to use up until the 11th of March, so we would love to see you get to enjoy your membership as long as we have you as a member with us.
If you have other questions please don't hesitate contacting us.
Our hope is that this answer may have been of help to you and that this may change the feelings you have had towards us to a better one.
Best regards,
Christoffer / Buuks.co.uk 📚
Odpowiedź od Buuks UK
Hi Adam,
Thank you for your kind review and recommendation. 🤩
It's with our great pleasure to have you come shop with us, having enjoyed our service and to see you make great savings! 🚚🌫🙌🏻
We are so pleased to hear you see the great opportunities to save a lot of money with us and hope to welcome you back soon again. 👋🏻😊
We wish you a most delightful day. ✨
Best regards,
Christoffer / Buuks.co.uk 📚
Odpowiedź od Buuks UK
Hi Pola,
I have gone through your details and can't see that you have reached out to us at any point asking about your orders' where abouts.
For this reason we have tried contacting you without success by phone to answer the question you have.
Cases are not taken care of here in this forum, so I would encourage you to contact us by info@buuks.co.uk or by +44 203 514 8531 for more help.
We can see that your order was shipped shortly after your order was completed, but throough tracking your parcel, Royal Mail were unable to deliver your order as the parcel was incorretly addressed. No house number had been included on your order and therefor they have had to send your book in back to us.
To find a suitable solution we would need of you to contact us.
We look forward to hear back from you and hope that your review may get a re-evaluation.
Best reagrds,
Christoffer / Buuks.co.uk 📚
Shocking Service and Money Grabbers
Ordered a book for someone as a Christmas present on the 14th December. After not receiving anything for a week I emailed to ask what was happening with my order as it was a gift for Christmas. I was then refunded the money back on the 22nd December with no communication so I assumed they didn’t have it in stock and they gave me my money back.
Today, 2 months later, I was charged again for the book without notice and was told I needed to tell them to cancel the order. In addition to this I was told that I have to phone Royal Mail to refuse delivery or pay for the return delivery myself. I’m shocked that no one used any common sense to see from my email and lack of communication afterwards that I didn’t want the product anymore. Instead they swiped my money from me and now I have to pay for something I don’t want.
Absolutely shocking service.
Order number: 1335222
21 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi "Porky",
I am sorry to hear to hear that you have completely misunderstood the situation and the information we had provided to you, but as we communicted out to you shortly after your order had been placed, your book was sold out at the time so we awaited a response if you would like to wait for it or have the order cancelled.
We never cancel an order (and in relation to that, remove the reservation) without contact our customer first. When you place an order you have a reservation created on your account until the order has been completed. It was never communicted out to us if you would like to have your order cancelled and thereby have the reserved amount released on your account.
It's not until recently we have heard back from you after you order had been sent that you informed us that you did not want the title.
Since your order has been sent we will not be able to cancel your order, so as we have informed you are welcome to use your right of withdrawal and have your money refunded if you are still not intersted in keeping your order.
If you have other questions please don't hesitate contacting us again.
Best Regards,
Christoffer / Buuks.co.uk 📚
Excellence …
The books I ordered was delivered to my address and were in excellent condition, sealed in a cardboard envelope.
13 lutego 2023
Odpowiedź od Buuks UK
Hi "Bootland"
Thank you so much for your sparkeling 5-stared review. ⭐⭐⭐⭐⭐
It's our great privlige to have been able to offer you a great service and to provide you with efficient and excelent service. 🚛🌫🤩
We are so pleased to have you come back again and to see you enjoy the great opportunities to make great savings once more! 🙌🏻
We do hope that we will be able to invite you back soon again and wish you a pleasant day until then. 👋🏻😊
Best Regards,
Christoffer / Buuks.co.uk 📚
Why are you taking money from my account
Why are you taking money from my account I have never signed up for anything with you . This is a scam do not go any where near it.
21 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Steve,
We are really sorry that you have not provided any information since you have made this review. Unfortunately we are unable to find you in our system as you provided no information.
We would like to point out that we are in no way a scam.
We would love to investigate further why you have been charged.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 - we are always here to help.
Best regards,
Buuks.co.uk
I'm not part of the membership thing or…
I'm not part of the membership thing or anything and it keeps taking money straight from my account I've emailed them and they said they would stop the transactions but it's still happening they have taken 30 quid from my account this month when they said they will stop months ago.
17 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Alexus,
Unfortunately, we have not been able to find you in our system as you have not provided any information when you made this review.
When shopping with us, you can choose between 2 prices, a member price with a membership and a normal price without a membership.
The membership is stated throughout your purchase, as well as you must actively accept the membership terms before the purchase can go through at the membership price.
We would like to point out that once a membership is cancelled, you will not be charged any further.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Very good prices
Very good prices, and books arrived in good condition and well packaged
13 lutego 2023
Odpowiedź od Buuks UK
Hi "KM",
Thank you very much for your 5-star review. ⭐⭐⭐⭐⭐
It's to our great pleasure to hear that you have had a great experience from our service and to hear you are pleased with our prices. 🚚🌫🤩
We are so happy to see you begin to start making great savings and look forward to invite you back again to many more interesting books. 😊✨
We hope that you get a lot of joy from your books and wish you a most pleasant day! 👋🏻
Best regards,
Christoffer / Buuks.co.uk 📚
Odpowiedź od Buuks UK
Hi Alexandra,
Thank you very much for your lovely review with the 5 lovely stars ⭐⭐⭐⭐⭐
How lovely to hear that you received a lovely book when you shopped with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
Great price and super fast delivery.
12 lutego 2023
Odpowiedź od Buuks UK
Hi Russell,
Thank you very much for your time in making this great review with the 5 nice stars ⭐⭐⭐⭐⭐
Great to hear that you have experienced great low prices, as well as fast delivery since you have shopped with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
Odpowiedź od Buuks UK
Hi K. C. Mitchell,
Thank you so very much for your kind review. 🤩
It's to our great pleasure that we have had the opportunity to offer a great service to you and to see you get to enjoy our services. 🚚🌫🙌🏻
We are so pleased to being able to invite you into our book club and look forward to see you to gain a lot of joy from our books and from the great savings that you can continue on making with us. ✨
Have a most pleasant day! 👋🏻
Best regards,
Christoffer / Buuks.co.uk 📚
This is a scam
This is a scam. They sign you in for a membership. A £10 book ended up costing me £40. I'm going to spend the next year warning anyone who will listen to steer clear of you.
Can't reply, so editing. I think you need to review your figures to see how many people sign up without realising. After going back through the fineprint on the email it says you'll charge the membership on 13.01.2023, but you've charged me the month before as well. My order number is 1325761 if you want to check.
17 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Alison,
We are really sorry that you have not provided any information when you made this review, as unfortunately we cannot find you in our system without this information.
We would like to point out that we are in no way a scam. We also do not sign up for a membership if you do not agree to this yourself.
Membership is disclosed throughout one's purchase, as well as one must actively accept the membership terms before the purchase can go through at the membership price.
If you do not want a membership, you can always choose to shop at our normal price, which is without a membership.
There is no membership commitment after the first month, so you can always cancel your membership when you no longer want it.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Great value book
Great value book. Only criticism is i signed into a book club, which i didn't realise until i received the confirmation email, which is chargeable per month.
8 lutego 2023
Odpowiedź od Buuks UK
Hi Lesley,
Thank you very much for your glowing 5-star rating. 🌟🌟🌟🌟🌟
It brings our great pleasure to hear from you getting to enjoy your book and appreciate the value you gain as a member in our book club. 🤩
To make everything much simpler and easier we as your book club we give you the freedom to sign into our membership or out at any time that fits you, as we only have a binding period on your first month. ✨👌🏻
We would love to see you soon again so you can get to enjoy much more of our service. 👋🏻
Have a wonderful day!
Best regards,
Christoffer / Buuks.co.uk 📚
A book arrived which was not ordered…
A book arrived which was not ordered never signed up for anything and I don't want it. How did these scammers get my details, why are they sending out books that are not ordered and why do they expect me to run this back by courier to them? Come and pick it up and don't send me books I've not ordered. Order ID 104074
13 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi Dan,
Unfortunately, we have not been able to find you in our system as you have not provided any information. We see in your review you have written an order number, we have searched for this order number, in our system, but unfortunately nothing came up on this.
We can only send books that have been ordered and paid for. When you place an order, you provide your own information when you complete the purchase.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 so we can investigate further.
Best regards,
Buuks.co.uk
hidden fee and scammers
My wife bought a book from Buuks.co.uk on 27.05.2022 for £3.09 and they automatically rolled her into their membership which she was not aware of. Charged her monthly £15 for 8 months until I discovered this. The book my wife bought from them now cost £123.09!
When my wife realized what is going on , she asked Buuks for refund, but they didn't wanted to refund, they said "In order for us to refund the membership your order should have been returned within 14 days from the purchase date, as your members purchase is linked to the 14-day statutory right of withdrawal, which starts by the time you have created your purchase"
We will not buy anything from those scammers.
And certainly you will be better off by paying few pounds extra for the book you need elsewhere.
Stay away from booking any books from BUUKS.co.uk
12 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi "B. Savu",
Since you have chosen to write this review anonymous we are unable to find any of your details in our system and the things you refer to so we can give you the best care possible.
I am very sorry to hear that you and your wife feel cheated into our membership, but as it is stated all the way through our website we are a members club. This means your wife had to choose between one of the two prices offered; either our members price or our normal price.
As we state all the way through our website, we are a members club, and by choosing our members price it is required for you to sign up for our membership. This information is handed to you from the start to the very end. When you come to our website you are welcomed with a pop-up window telling you all this, as well on the front page on a banner, each of our products, on the product page, in your basket, when finishing the purchase. Before you even can complete the purchase you have at the very end the requirement to accept the membership conditions in order to finish your purchase. Hereafter you receive a confirmation of both your order and membership.
Although our normal price is a fine price our members price gets you the exclusive access to our cost prices and gives you free shipping with every order you may place, which blows other companies prices out of the way as you get the unique opportunity to make great savings.
The choice is all yours.
You do of course need to take into consideration of what information is handed before making a purchase.
If you have any questions you are more than welcome to contact our customer service by Buuks.co.uk.
Best regards,
Christoffer / Buuks.co.uk 📚
I never signed up for this service
I never signed up for this service, they've been taking money from my account I've noticed for a few months the now! Can't find contact details to get refund... absolutely disgraceful that a company can sign you up with no knowledge. With 5 autoimmune diseases, I can't focus on a TV show let alone books!!! How do I get a refund?
10 lutego 2023
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Marion.
We are really sorry that you have not provided any information since you have made this review. Unfortunately, we are unable to find you in our system as you have not provided any information.
We are really sorry to hear about your experience. When shopping with us, you are free to choose between 2 prices. A normal price without a membership or a member price with a membership.
The membership is disclosed throughout one's purchase, as well as one must actively accept the membership terms before the purchase can go through at the membership price.
Our contact information can be found on our website.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.