This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... Zobacz więcej
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Zobacz, co mówią recenzenci
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... Zobacz więcej
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Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... Zobacz więcej
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Dane kontaktowe
Zjednoczone Królestwo
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1,8
Słaba
2 tys. recenzji
Nie odpowiedziano na negatywne recenzje
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Still havent received my order that I…
Still havent received my order that I placed 16/12/22
4 stycznia 2023
Odpowiedź od Buuks UK
Hi Chloe,
We do not process cases here on trustpilot, we are therefore sorry to receive this review.
We see that your order was dispatched on 17.12.2022 - So if you have experienced any problems with this delivery, please contact us on email info@buuks.co.uk and we will be happy to help.
Have a pleasant day.
Best regards
Buuk.uk
Great for book lovers and NOT A SCAM…
This website is great for book lovers like me. You can buy loads of books for a great price and the customer service is very good, I have received very prompt responses.
Is this website a scam? NO! I do not understand where all the other reviews are coming from. When you go on the website there is a pop up box explaining the membership and a banner on the home page. When you select a book to add to your cart, there are two price options which are labeled 'member price' or 'normal price'. If you are unsure of what being a member means, surely you would click on the FAQs and read about what it entails? The irony of people going to buy a book and not being able to read...
I cannot stress this enough, this website is not a scam and does not deserve their low score. I have personally made four very large orders, at least 20 books per order, and each order arrived well packaged with the books all in great condition, as you would expect. It is also extremely easy to cancel your membership if you want to take a break from buying books :)
Are they perfect? No. If something is out of stock, they do try to source it but this means your whole order is delayed. This is less than ideal however after speaking to customer services, it seems they a) are trying to address this and b) they will remove that particular book and refund you if that is what you want.
Overall a fantastic website and one I recommend to all my fellow book lovers!
14 listopada 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi Jennifer,
Thank you so much for taking the time to do this amazing review with the 5 wonderful stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear about your amazing experience shopping with us - it means a huge amount to us 😍
We are working to resolve this issue with out of stock items on our website - This will of course be rectified so that this does not happen again.
We look forward to seeing you again 🙌😍
Best regards,
Buuks.co.uk
Scammers
Scammers. Bought one book online and they created an account and set me up for a monthly subscription which only caught 2 months later, as there was no email to confirm they had done this. No doubt there was some tick box on my original purchase I missed, and no doubt they would say if I had logged in I could have cancelled it anytime - but if you don't know you even had an account how is that fair.
31 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Alex,
We're sorry to hear that you weren't aware of the membership that comes with buying at the member price. Unfortunately as you did not provide any information when you made this review we were unable to find you in our system.
When shopping with us, you can always choose which price you want to shop at a normal price without a membership or a membership price with a membership.
The membership is stated throughout one's purchase at the member price, as well as one must actively accept the membership terms before the purchase can go through. When you place an order at the member price, you become a member - exactly as stated.
You can always cancel your membership when you no longer want it. There is no binding after the first month.
Best regards,
Buuks.co.uk
Very fast delivery
Found a copy of a book I didn’t think I’d come across, and it was delivered incredibly quickly in time for Christmas. Thanks
24 grudnia 2022
Odpowiedź od Buuks UK
Hi,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are really happy to hear that you experienced very fast delivery since you shopped with us 😍
We hope to see you again 🙌
Best regards,
Buuks.co.uk
Actively misleading customers
Very misleading company - deceives customers by saying books are available to ship in 1-3 days when they aren't. AVOID! I ordered a book from Buuks for a Christmas present - most other retailers had sold out of it but Buuks said it is available in 1-3 days. I heard nothing from them for a week and when I chased up they said it was out of stock. After pointing out that this is misleading - especially in the lead up to Xmas when most retailers flag up last shipping dates - they didn't seek to notify other consumers it had sold out. Weeks later they still promote the book as available in 1-3 days and it's out of stock. I have asked them to flag this up and they don't recognise why this is wrong or misleading. I wish I had read all the reviews about this dodgy company before falling for their misleading website
23 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi Sara,
Since we only have your first name we can't find what you refer and therefore we would recommend that you contact us by info@buuks.co.uk to get any questions answered you might have.
We are in no way trying to be misleading and are very sorry that you feel like if we are being dishonest.
Now as we can't see that there has been made a real order what might have happened.
We will only be able to react and investigate on if something has gone wrong if we are being contacted.
When we decide to leave books available on our website then it is because they are shown as available with our supplier, and expect them to receive them shortly.
Best regards,
Buuk.co.uk 📚
Absolutely diabolical.
I bought a book from them last year via mobile (which is conveniently unclear about the membership).
Here's where it gets interesting: Buuks makes sure you only receive the book 2 weeks after you ordered it, but if you want to cancel your membership you have to do it within two weeks of ordering.
Luckily my bank was on it, they reversed the charges and cancelled my debit card, but I was due to go away and having no debit card raised a whole slew of issues for me (thanks Buuks!).
They are without a doubt conniving - using subterfuge to build their business on the back of nebulous small print and unwitting tech-challenged customers.
If they were truly as legitimate as they claim, they'd provide a receipt upon purchase that fully outlines the membership advantages (like any honest business would).
Moreover, any membership in the 21st century includes regular newsletters or emails to their member base - none of which Buuks adheres to of course, because doing so would contravene their unethical business model.
And one last thing: ignore the fake 5-star reviews, because anyone with a brain would realise they're unable to delete reviews, and have no choice but to post their own in an attempt to mitigate their impact.
Absolute disgrace of a business -especially in these tough economic times.
PLEASE DON'T USE THEM! There are plenty of decent online bookstores that don't do business this way.
5 stycznia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi,
Unfortunately, as you have not provided any information, we have not been able to find you in our system and investigate this further.
We are sorry to hear that you have received your order only after 14 days from you ordered, this should of course not be the case. Unfortunately, as we have not been able to find you in our system without this information, we cannot see why you have only received this after 14 days.
There is a 14 day right of withdrawal on the membership, which starts the day you make your purchase at the membership price. Within the 14 days, you must have given notice of you wish to return and you must send the order back to be refunded for the membership - This is also outlined in the membership terms, which you have actively accepted before the purchase could go through at the member price.
We send newsletters to customers who wish to receive our newsletters. You can sign up for this inside the website and when you complete your purchase.
If you would like receipts for your membership, these can be found on the website when you log into your customer center, or you can contact us at info@buuks.co.uk and we can send them to your email.
If you don't want a membership, we also offer a normal price you can shop for, which is without a membership - Exactly as stated on our website.
Best regards,
Buuks.co.uk
They are scammers!
They are scammers! For over a year they were charging me for a subscription I never agreed to! Don’t buy anything from them as automatically they are charging you on a subscription and they never email you any receipt! Stay away! As you can see there are many people with the same opinion, being victims like me which means that the company is doing what it’s doing very well to misguide and charge for that membership!
30 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Leo,
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
We would like to point out that we are in no way scammers. We inform you that you can shop with us at our normal price without a membership or at our member price with a membership.
The membership is stated throughout your purchase and you must actively accept the membership terms before the purchase can go through at the membership price.
All your membership receipts can be found inside the website in the "Customer Center" when you log in with your email address. If you wish to receive these by email, you can download them yourself or you can contact us at info@buuks.co.uk or +44 203 514 8531 and we can send them to your email.
Best regards,
Buuks.co.uk
a complete pisstake
I bought one book and was signed up for a membership costing £15 per month without my consent. According to an article in the guardian, customers using mobile devices aren't shown the information about automatic membership, which is done when you make a purchase. In short, a BS operation.
28 października 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi Emily,
I am very sorry to hear that you feel cheated into our membership, but as it is stated all the way through our website we are a members club. This means you have to choose between one of the two prices offered; either our members price or our normal price.
As we state all the way through our website, we are a members club, and by choosing our members price it is required for you to sign up for our membership. This information is handed to you from the start to the very end. When you come to our website you are welcomed with a pop-up window telling you all this, as well on the front page on a banner, each of our products, on the product page, in your basket, when finishing the purchase. Before you even can complete the purchase you have at the very end the requirement to accept the membership conditions in order to finish your purchase. Hereafter you receive a confirmation of both your order and membership.
Although our normal price is a fine price our members price gets you the exclusive access to our cost prices and gives you free shipping with every order you may place, which blows other companies prices out of the way as you get the unique opportunity to make great savings.
The choice is all yours.
You do of course need to take into consideration of what information is handed before making a purchase.
If you have any questions you are more than welcome to contact our customer service by info@buuks.co.uk. 🎧
Best regards,
Christoffer / Buuks.co.uk 📚
Ordered book on 22nd Dec arrived 29th no issues
Ordered book on 22nd Dec from Buuk cost £28 inc free postage. When ordering had choice of 2 prices and had to tick one. One price was similar to other online retailers -book price between £23 and £30 -Waterstones, Amazon etc (Amazon were out of stock), and one substantially lower price around £15 which said members price. Clicked on normal price as Im not a member and assumed this would involve signing up for something. Payment went through straight away. Got a confirmed purchase email and a UPS tracking number next day in email. Followed that tracking number and it was out for delivery and arrived today. No fuss at all. Book beautiful. After reading the reviews of Buuk after Id ordered, I was a bit worried so after it arrived today with no issues I wanted to write a positive review. I think reading the reviews people have been caught out as maybe its not as clear as it should be. I didnt find it unclear. You just have to make sure you dont click the cheaper members price when ordering and tick the usual priced one.
29 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi Dee,
Thank you very much for sharing your experience and for your kind words. 🙌🏻
It brings us great pleasure to hear that you have had a good experince with us and that you received your order not long after the order was placed. 🚛🌫😊
We are happy to hear that you have had no fuss, and hope you get a lot of enjoyment of your book and hope that we may get the opportunity to invite you back again at another time. 👋🏻😃
We wish you a Happy New Year. ✨
Kind regards,
Christoffer / Buuks.co.uk📚
Delivered a book before Christmas
Delivered a book before Christmas that was out of stock everywhere else I tried so very satisfied.
22 grudnia 2022
Odpowiedź od Buuks UK
Hi, Janet,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are extremely happy to hear that you experienced fast delivery, before Christmas - Lovely that you were able to purchase the book you wanted from us 😍🙌
We hope to see you again 😊
Best regards,
Buuks.co.uk
Keep coming back
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend stocking up on books in November; they do incredible deals all the way through the month.
12 grudnia 2022
Odpowiedź od Buuks UK
Hi, Sam.
Thank you very much for your incredibly nice review with the 5 nice stars ⭐⭐⭐⭐⭐
How wonderful to hear about your experience! 😆 Lovely that you experienced great prices, fast delivery as well as great service from our customer service - it means a huge amount to us 😍
We look forward to seeing you again 😎
Best regards,
Buuks.co.uk
Very good
Excellent quality, very pretty. It's a pity that the golden tarot does not have a golden cut.
29 grudnia 2022
Odpowiedź od Buuks UK
Hi Yuliya,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are really happy that you experienced that you received excellent quality when you shopped with us 😍
We look forward to seeing you again 😎
Best regards,
Buuks.co.uk
Absolute disgrace of a company
This company is predatory and an absolute disgrace. I've ended up being charge £36.49 for a £6.49 book. All because they didn't make clear the fine print on their website. When I emailed them complaining they basically said "sorry you didn't read the rules."
They know exactly what they're doing anf it's praying on the uninformed and those who aren't tech savvy. Avoid this company like the plague.
29 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi Michael,
We are sorry to hear about your experience and that unfortunately you have not provided any information since you have made this review. Unfortunately, we were unable to find you in our system without any information.
Inside our website we offer that you can choose between 2 prices. A normal price without a membership or a member price with a membership.
The membership is informed throughout one's purchase at the membership price and one must actively accept the membership terms before the purchase can go through at the membership price.
If you do not want a membership and the estimated membership benefits that come with a membership, you can always choose to shop at our normal price, which is without a membership.
Best regards,
Buuks.co.uk
Great service/experience
21 grudnia 2022
Odpowiedź od Buuks UK
Hi, Susan,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
How happy we are to hear that you had a great experience and experienced great service when you shopped with us 😊😍🙌
We hope to see you again 😆
Best regards,
Buuks.co.uk
SCAM...please do not use this company
There is no doubt this is a scam but a well worked one where the company manages to hide their subscription charge well enough that most people do not know they are signing up. There have been thousands of complaints against this company but still they are trading!!!
Their answer to comments are always something like "Ooh we can't find you in our system". Which is not really what everyone is complaining about.
But I guess they are unlikely to say that they have hit upon a hugely unethical way of doing business but seemingly is just about legal and won't change as their whole business model is based on hiding the "membership" charges so that customers unwittingly get signed up to pay each month
It is just up to people to complain to Trading Standards etc to try to stop the company getting away with this.
3 czerwca 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi John,
Unfortunately, as you did not provide any information when you made this review, we were unable to find you in our system to investigate your case further. Unfortunately, we cannot find you in our system only by your first name.
We are sorry to hear that you have had this experience, with our membership. This is in no way the intention of our membership.
Inside our website, we offer you the choice to shop at a normal price without a membership or at a membership price with a membership.
The membership is disclosed throughout one's purchase, on the product page, in the shopping cart, in the order summary, on the order confirmation as well as one must actively accept the membership terms before a purchase can go through at the membership price.
If you do not want a membership, you can always choose to shop at our normal price, which is without a membership.
Please feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
Odpowiedź od Buuks UK
Hi David,
Thank you very much for your time to make this wonderful review with the 5 wonderful stars ⭐⭐⭐⭐⭐
We are really pleased to hear that you experienced fast delivery when you shopped with us - it means a lot to us 😍
We look forward to seeing you again 😎
Best regards,
Buuks.co.uk
Easy purchase & quick delivery
Easy purchase and exceptionally quick delivery - very impressed with service, especially just before Christmas with all the postal strikes happening - well done!
21 grudnia 2022
Odpowiedź od Buuks UK
Hi, Paul,
Thank you very much for your incredibly nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are so pleased to hear that you have found it easy and have experienced incredibly fast delivery since shopping with us 😍
We look forward to seeing you again 🙌
Best regards,
Buuks.co.uk
Quick and convenient on short notice
23 grudnia 2022
Odpowiedź od Buuks UK
Hi Kyron,
Thank you very much for your time to make this nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are extremely happy to hear that you found shopping with us easy and fast 😍
We look forward to seeing you again 🙌
Best regards,
Buuks.co.uk
BEWARE... Monthly subscription
BEWARE.... When you buy something here they very cleverly sign you up to a monthly subscription if £15...
27 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi, Jane,
Unfortunately, as you have not provided any information, it has not been possible to investigate your case further.
We would like to point out that you only become a member with us when you shop at our member price and accept our member conditions.
Membership is disclosed throughout the purchase and the purchase at the member price can only go through once you have actively accepted the membership terms.
If you do not wish to be a member, you can always shop at our normal price, which is without a membership.
Best regards,
Buuks.co.uk
Sneaky scandi membership rip off
Sneaky scandi membership rip off. Avoid like the plague. Ordered a book and unbeknownst to me was signed up to some kind of ‘membership’. Took 2 months to figure out they were basically taking £15 per month for a absolutely nothing.
26 grudnia 2022
Opinia niezależna
Odpowiedź od Buuks UK
Hi,
Unfortunately we have not been able to find you in our system as you have not provided any information when you made this review.
We're really sorry to hear that you had this experience - that's obviously not the point of our membership.
With us, you can shop at our member price and become a member, as a member you get to enjoy a lot of wonderful member benefits. We also offer a normal price if you don't want a membership.
The membership is disclosed throughout your purchase, as well as you must actively accept the membership terms before the purchase can go through.
Feel free to contact us at info@buuks.co.uk or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
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