Busybeesflorist Recenzje 

208
•
Wynik TrustScore: 2 na 5

1,9

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Oceniono na 1 z 5

Late delivery with no notice. Extremely disappointed with the the quality. 2 days late Mother’s Day flowers and what turned up was beyond a lazy put put together bunch. No care. No attention and... Zobacz więcej

Oceniono na 1 z 5

Ordered flowers on Saturday to be delivered on Monday received my order confirmation and it clearly states Mondays date which no flowers arrived so I messaged to find out what's happening to be told t... Zobacz więcej

Oceniono na 1 z 5

I think this place could be a scam? Money taken from my account and no order confirmation received. Contacted listed telephone number, which just rang out, and emailed same day to check it had gone th... Zobacz więcej

Oceniono na 1 z 5

I wasn't going to write a review until after the issue was resolved but I can see there is little chance of that happening. Anniversary flowers were left shoved behind a wheelie bin during a big stor... Zobacz więcej

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1,9

Słaba

Wynik TrustScore: 2 na 5

208 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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1,9

Wszystkie recenzje

(208)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

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Oceniono na 1 z 5

Shame on you Busy Bee Florist Scunthorpe

If I could have give zero stars I would have.
My husband is not the romantic type but as it is our 30th wedding anniversary he has sent flowers to work for me and what a waste of money, half dead and there's less than £10 worth of flowers. Horrible I would be so embarrassed sending them to someone. I will not be using them ever in the future. My husband will be so upset when I get home and show him them. Love him for sending them and having the thought but shame on your busy bee florist Scunthorpe

21 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

I wish I'd read the reviews

And I wish I could give this review '0' stars. I placed an order for funeral flowers for my sister and chose the Posy Arrangement (whites), which looked lovely in the picture. There are four size options: small, medium, large and extra large of which I chose the extra large at a cost of £51.99. When I arrived for her funeral today, I was mortified that what I expected to be a lovely large arrangement was a very small posy, no more than 12" circular in a cream coloured plastic pot, and frankly, the whole thing looked like it had seen better days. All the other lovely flowers and arrangements put mine to shame. So thank you Busy Bees for making a very sad day even worse for me, you should be ashamed. Obviously, I will not be recommending you to anyone I know.

16 sierpnia 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Christine Thank you your review. I truly believe that somewhere along the line, the tribute we supplied and another got mixed up as we do not use plastic posy bowls for our posies. We use Posy Baskets. I am not sure whether there was a number of tributes , and maybe the cards got mixed some how. My florist would swear on a bible our tribute was not in a plastic bowl. We take pride in our funeral work Kind Regards Busy Bees Florist

Oceniono na 1 z 5

DO NOT USE - Disgusting

DO NOT USE. A total disgrace of a company. You think you are using a local florist and it’s not. The child of the person I was sending flowers to has a fatal tumour. It was her birthday. She’s going through hell. I just wanted to make her smile for a few seconds. I paid for next day delivery. Nothing arrived. Nothing the next day. Still nothing. I’ve emailed, texted, and phoned. If I give the company the benefit of the doubt and it’s not a total scam and the positive reviews on this forum are not fake, (which I have to say I question), i can only assume that this company (based in Peterborough), misrepresents itself as a local florist, using various florists around the UK to fulfil orders - or NOT as it appears, taking a large commission from sales as what customers receive appear to only be (reading these reviews) worth a fraction of the actual cost. I found it’s central administration totally unprofessional, and based on my experience, it is run by people or persons (I’m yet to check Companies House), with appalling morals who have little care about those who they take money from. I agree with others on this review forum that Trading Standards should be involved for misrepresentation for the copy used on their website, and its use of Alt tags to make them appear they are local to the address you wish to send flowers. Even the STD phone numbers look local, further misrepresentation to the potential buyer that they are dealing with a local company. The fact that the vast majority of complaints on this review forum are suggesting the same is evidence of this.
Busy Bees, you are an absolute disgrace. When people send flowers, it’s usually for very personal and emotional reasons. Read all these reviews again and look at the pain you’ve caused. I want my money back and if you have an ounce of decency you will give it to me so I can send my friend flowers via another organisation.

13 sierpnia 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Lisa as per our multiple emails we have sent, you ordered after cut off, and you gave a completely wrong postcode. We are truly sorry that you did not see the large ticking time clock in the middle of the screen telling you if you selected that product that it would be delivered on the Tuesday , you would have had to scroll past it to select the date. We are also truly sorry that you put on the wrong postcode that resulted in the item going to Dawlish and not Budleigh Salterton as you intended. Your item will arrive to the correct address on Wednesday now the postcode has been corrected. Please ensure all future orders are correctly addressed, as we can not be held responsible for late delivery of items that are wrongly addressed. With reference to your other comments we are 100% a bona fide company that delivers our own flowers from our HQ and also partners with local florists for our same day selection. We have very few problems in proportion to orders received.
I am truly sorry that you felt mislead even though it says clearly on the product you selected 'delivered by Courier from our HQ' I am also truly sorry you said in your text you are not receiving emails but did say to my colleague on the order line that you had received emails. To confirm if you are not receiving emails, your order was due Tuesday as per the ticking time clock, it was not delivered on Tuesday due to your address error, we expect it to be delivered on Wednesday Morning. Kind Regards Busy Bee's Florist

Oceniono na 1 z 5

Busy Bees Floristry - Poor customer service. Double check the florists in the location on Googlemap to make sure!

The shop is not local, its located in Peterborough.

We are in Australia and ordered "same day" flowers and chocolates for my sisters 50th birthday (over $120 worth) in the UK. There was no delivery confirmation post the order confirmation. Arrived a day too late! - Do not recommend same day.

We then contacted them via email - no reply, contacted them on the phone number in the email and the one online and same again no answer, just a voicemail machine that always on even during open hours. The location is based in Peterborough area not local or at any other location that you think its coming from. WISH WE SAW THE REVIEWS LIKE EVERYONE ELSE!

The reviews on the website are actually really old, should of seen it, got blind sided.

2 sierpnia 2023
Opinia niezależna
Oceniono na 4 z 5

Flowers were good but not same day

Although the flowers I ordered for my sister weren’t delivered the same day as ordered, once I followed up they were delivered the following day. My sister was very happy with them and I think a lot of the negative reviews on this site are to do more with the delivery company rather than the florist.

7 lipca 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Kevin Thank you for your kind words we do appreciate it, we are please your sister loved the flowers Kind Regards Busy Bee's Florist

Oceniono na 1 z 5

This is the same scam as Amelia's…

This is the same scam as Amelia's Florist. Expect an email about your florist having an emergency too late for you to make alternative arrangements before getting a tiny bouquet squashed in a box through the post.

Update 1: was asked to remove the name of the person running the scam which I have.

6 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Awful company

Really wish I’d read these reviews before ordering. I placed an order for some flowers for my mums birthday, I received an order confirmation email that they would be delivered on Monday 3rd July, which matched what it also said on my order online. They never arrived, couldn’t contact them by phone as when I called they was closed, so I emailed and was told I’d missed a cut off for them to be delivered on the Monday, but why send me a confirmation that they would be delivered for that day if they wouldn’t be. The flowers were then delivered on the Tuesday morning and I was absolutely embarrassed, I paid £25 and they are the smallest ‘bouquet’ I have ever seen. You can’t even call it a bouquet because there isn’t enough flowers in it! You can get a bigger bunch for much cheaper and nicer in the supermarket. Please don’t get ripped off by this awful company. I’ve emailed a complaint and been ignored which is disgusting customer service. I will be reporting them to trading standards.

3 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

A rare event for me which makes me sad!!

It’s a rare event when I feel I have to write a negative review. My son & his partner ordered a bouquet of flowers for my birthday which was yesterday & they arrived today! When delivered they were squashed in a box with a small piece of damp oasis holding the flowers in place. I sent a photo to my son who was extremely dissatisfied with the size of the bouquet for what they’d paid for. Actually if I hadn’t known better I’d have put them down to a dearer bouquet from Aldi or Lidl priced at £6 not £40!! I certainly won’t be ordering or recommending this florist to family, friends or even strangers. 👎

2 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE!!

DO NOT USE!!! Absolute rip-off! Appalling service. Flowers arrived a day late and were squashed. The size and quality of the bouquet didn't reflect the price at all! I contacted them to cancel and be fully refunded - they refused. No wonder their phone lines have limited hours; they must only receive complaints!

1 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Let down badly

When the flowers were eventually arrived, paid for same day but delivered the next day. They looked nice, but within 3 days they were rotting and smelled bad.
My personal opinion of this company is to stay well clear of them.

10 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Useless.

Ordered same day delivery, flowers delivered following day, 24 hours to late. Useless, avoid.

27 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Total rip off.

Wish I knew this was a national rip off company, not a local florist. Wanted to cheer up a friend having a bad day, so tried to find same day delivery. Busy Bees said if ordered by the cut off, would be same day. Nope, arrived late at night the next day after I emailed asking if they had been delivered.
When I was sent a photo of what arrived, I was disgusted. You would get more for a fiver in Tesco than what I paid £45 for.
Please, use a reputable company instead of these charlatans.

14 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Ignored delivery date

Ordered flowers for a special day today. The booking was accepted and confirmed.
Busy Bees, without notifying me, then decided to deliver my order a day earlier for their own personal reasons.
I would not recommend.

25 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Disappointed

Wish I read reviews on here before I ordered from busy bees florist. First time ordering flower bouquet online and now the last! Ordered a large and received medium. Supposed to have white roses in it, there was none. Asked for no lilies, got a type of lily. The bouquet was to tiny, if I would have delivered it to someone not in my home, it would have been a big embarrassment. Bad enough I had to show what the flowers was supposed to look like. They were so disappointed and I was fuming. Thanks for nothing. Customer service blanked me since I said I would like a refund.

11 marca 2023
Opinia niezależna
Oceniono na 1 z 5

WARNING ⚠️ …

Ordered flowers within an hour emailed back stating they might not be able to deliver for Monday but they might it’s 97% chance they’ll be there and if it was an issue to reply back before 10am on the Sunday… I replied back Saturday so wayyyy in advance. The flowers still came a day later when I told them in advance not to bother. No phone line is working and nobody is replying to emails. I would like a refund

20 marca 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Sarah Thank you for your review, you did indeed order for Monday the 20th , the day after Mother's day, and we duly dispatched the item, according to records it was attempted on the correct day , then reattempted today , and you asked your Mother to refuse the delivery . We have agreed to refund in full . We have been shut yesterday and today for calls but are providing a full email service. We will send for refund today please allow 3-5 working days to show depending on your banks policy. I am truly sorry that either your Mother was not in or did not hear the door on the due date and you had to ask her to refuse Kind Regards Busy Bees Florist

Oceniono na 1 z 5

Never arrived

I ordered flowers for same day delivery and they never arrived. I asked the receiver to wait in all day and they never showed up.

14 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Flowers arrived a day late

Flowers arrived a day late, not on the birthday which I paid extra money for the flowers were delivered with the parcel company not the florist as promised no good go to your local florist

8 marca 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Ben I truly apologise for any distress caused, it was in fact the local florist that let us down. I can see from records that a lovely bouquet was delivered with upgrade the following day Kind Regards Busy Bees Florist

Oceniono na 1 z 5

DO NOT RECOMMEND

DO NOT RECOMMEND. Customer service is abysmal and communication very unprofessional. This company cannot get their story straight between emails. The excuses and reasons for errors are constantly changing. Company will not offer refunds…. I wonder why. They would be bankrupt if they offered full refunds to every customer experiencing issues. Go to Interflora.

**Edit - Busybees, no not the wrong company. I have the correct company here. This was not my personal experience but one of a close family members.

13 lutego 2023
Opinia niezależna
Logo Busybeesflorist

Odpowiedź od Busybeesflorist

Dear Abbie I have searched all our order records and can not find an order under your name or any email correspondence. I think you may have the wrong company Kind Regards Busy Bees Florist

Oceniono na 1 z 5

Terrible service, do not use!!

Flowers didn't arrive the day paid and they gave me the excuse of "northern Scotland can take longer and you possibly ordered close to the cut off point". It wasn't northern Scotland and it was 20 hours before the cut off point. There was no communication prior to it being late, and when my fiancé phoned up to ask about the situation, they refused to help him because he was not the one who placed the order. So instead, he asked them to contact me ASAP - which they didn't, causing me to have to phone up an hour and a half later myself.

I am never using this service again and I strongly recommend against this.

Edit:
I also emailed the company stating my complaint and they responded at first to only a small section of it. I further complained that they didn't take my email seriously, to which I got an unprofessional and passive aggressive email back which also asked me to change my review on this site. I have edited it instead to add more information.

16 lutego 2023
Opinia niezależna

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