Carphone Warehouse Recenzje 

Ordered a phone that was meant to be delivered the next day, I had to phone up to check on the status to be told it won't be in stock until 2 weeks after I ordered it - I then cancelled this as I had to change delivery address
2nd attempted, again I had to call up to check 2 weeks later to be told I was declined via credit check? They said they emailed but I don't have any record of this. A basic email update is the bare minimum, really bad service

Absolutely Shocking!!
I wouldn’t even give it one star!! It’s zero stars experience!!
Avoid the Aylesford Kent store very unhelpful trying to get out of a deal within the 14 day cooling off period, Going back and forth between them and customer service on the phone call being told to go back to store to get the contract cancelled as they CAN NOT cancel it if it was purchased in store! I went back to store three times on different days but they all Refused a return in store despite both their websites saying you can and the customer service people on the phone but yet done nothing to help resolve or even what I can possibly do! I was very angry, stressed and upset by what I had experienced over days of back n forth on this wild goose chase it was a joke especially as I am also disabled! A manager came over but clearly has no training in helping people that have clearly had an enough with a raised voice!! (Who blames me at this point! I literally felt like I was going crazy!!) so she tapped out and completely blanked me! Great management skills!!
So I went up the road to another store (Chatham) the staff were amazing, helpful and went above and beyond and guess what they cancelled it in under 10mins!! I know where I won’t be going back!!

We bought a phone for my sons birthday a Galaxy S23, he dropped it and the screen cracked prompting us to arrange a repair. The repair company was allocated by our own bank insurance and told us upon inspection that they couldn't touch the phone as it was a non - EU model - IMEI identified it as a US model.
When we contacted Carphone warehouse to find a resolution, the manager refused to take ownership of the issue or the call, telling the telephonist that there was nothing they could do despite it being a blatant breach of contract and the consumer rights act.
have you ever heard of a manager refusing to take the call?, hiding?. pathetic customer service! stay away from this company.

Zero star. Placed order yesterday online. Said order will be processed in 24 hours. No response. Called their customer service and the most stupid response i heard - the company could not do my credit check because my home address is not coming up in their database. The house is 70 year old and never had issues in the past. Then the guy tells me there is nothing they can do and i contact thr credit card agency. My response was i am not wasting my time and you are losing your customers for hiring such an agency to do credit checks. I asked for his name and he hung up. Horrible customer service!

Phone ordered on 5th of May. Said delivery would be on the 6th to my local store and 'to wait until I had email confirmation of delivery before heading to the store' No contact, no email or text, impossible to get through to the store by phone, email form on website doesn't function (I have screenshot proof)

Finally decided to drive the 30 minutes to the store on 14th to see what happened, was told the phone was there all along!

All staff were congretgated around the computer, blatantly ignoring customers, no one even tried to speak to me until I took the initiative. 1 girl said she tried to call me but there was no answer, I had no missed calls, why didn't you email or text then? All previous contact had been via email.

I have used Carphone Warehouse many times before for upgrades and new contract phones, never again.

I placed an order for an Apple iPhone 17 Pro Max 256GB on 4 May 2026 (Order No. 146595998) and paid £9.00 upfront via Mastercard, with a £58.99 monthly Direct Debit set up.

The very next day I received an email stating my order had been cancelled due to "internal security checks" — with no further explanation given. No phone call, no follow-up, nothing.

When I tried to reply to the cancellation email (websales@**********house.com), it bounced back as undeliverable. So the email they used to cancel my order cannot even receive replies. How is a customer supposed to seek help?

My £9.00 upfront payment has still not been refunded. I have written to them multiple times and received no response whatsoever. They were extremely quick to take my money, but have shown zero urgency in returning it.

I have now had to contact my bank directly to cancel the Direct Debit and pursue a chargeback for the upfront payment.

Carphone Warehouse's customer service in this matter has been completely non-existent. I would urge anyone considering ordering from them to think carefully — if anything goes wrong, do not expect any support or timely resolution.

Still waiting for my refund.

A wonderful friend of mine, who is housebound, ordered a Samsung A17 from Carphone warehouse. This is because her old phone was full of viruses and it’s now useless. Her new phone was down to be delivered to her address yesterday. However, she saw the driver pull up outside the house across the road. Because she’s housebound, she couldn’t get out to speak with him and tell it’s her phone. The courier took a photo of some house or other ( the woman across the road didn’t accept delivery. She didn’t recognise the name. However, my friends mum received a message saying delivered which it was not. The now is, she’s been in touch with Carphone warehouse and they’re saying it’s been delivered and that SHE must now contact the courier company. She phoned me last night in floods of tears. She’s 85 and it’s her way to keep in touch with the outside world. I’m appalled at them and will NEVER give any more business to them. My poor friend is complete turmoil. She didn’t sleep at all last night. She been treated terribly.

Wish I'd read reviews before using them. They guarantee the price for 21 days but took 18 days to get the return packaging. So sent phone next day delivery to get the guaranteed price. Upon inspection "sim tray missing" and offered £50 instead of £240. A sim tray costs £1.50! Pretty sure the delay is deliberate and the £190 price reduction is a disgrace

They called me to book the tablet they said it was orderd later they debited from my account this is very fraud company dont trust this guys please

Awful experience and ended up cancelling contract at 2 weeks. Money was taken out of my account for the phone but I never received it. Contact was set up with ID mobile but when I called to say I didn't have a phone, I was told I was on a SIM only contract. They later realised I'd paid for the phone but couldn't find the contact I had signed. I asked how did they set up ID mobile, they then found the contract! A very disorganised company and customer service was not good so I cancelled and looked elsewhere.

cancelled a contract as per the cooling off period now carphone warehouse is demanding payment.no way of contacting them,website not accepting e-mails

They promote next day delivery and I ordered on Friday and today on Monday 3 days later, forget about recieving delivery I dint even receive a confirmation email in regards to delivery and lady over the phone said it can take 3-4 working days and hang up. Well done !

Ordered the iPhone 16e got a order acknowledgement email but nothing since then the expected delivery went by so I re did the order seen as tho I can't get a answer from anyone again order acknowledgement email and delivery date off today yet again still not heard anything worse company

It all began when the agent on the phone said 'ok, so that's the Google pixel 10 in purple'. Do you mean Indigo? I replied, knowing that 'purple' isn't an available colour. 'yes, pixel 10 in Indigo'. Sure enough, the wrong phone turned up, and then ensued days of chat bots, finger pointing between Vodafone and carphone warehouse, and me being left with no way to make a phone call, even on my existing phone, while the correct phone is hopefully delivered at some point in future. I have no faith that will resolve the issue.
Edit to add:
New phone took a week to come and was once again the wrong phone. Tried to exchange it in store and they couldn't do it so I had to arrange a collection again. The courier came expecting me to have been sent a shipping label, which I hadn't. Back to square one

I have been a loyal Carphone Warehouse/Currys customer for years, but after my recent experience I will never deal with them again.

On Wednesday, I received a call from a sales rep called who told me my contract was ending and that I could move to a SIM-only plan for £18/month with a “free” phone included. I did not want the phone but he said it was a promotion they are doing. He said it didn’t matter what I did with the phone, I could sell it or give it away. When I asked about other options (like an Apple Watch or AirPods) he said there were none because the whole thing was a scam…

I later checked the Carphone Warehouse website and saw ‘the same’ SIM-only deal for £10/month. When I called to ask about this, I discovered I had actually been signed up for a 24-month handset contract for one of the lowest-value phones they sell, something never explained during the call this wasn’t a ‘sim only deal with a free phone’. Infact, I wasn’t even eligible for a sim only contract for another month and would have been signing up to pay off this new phone I didn’t want in the first place.

The complaints department was just as bad. I was told I couldn’t have the gentleman’s surname or his manager’s name, I wouldn’t get a call back, I wouldn’t be told the outcome of my complaint because complaints are dealt with ‘internally’ and I couldn’t get any compensation because I didn’t sign the contract.

If I hadn’t checked, I could have lost over £260 and missed out on cashback or voucher offers promoted on their website for sin only contracts. An elderly or vulnerable customer could easily be misled into signing.

This was blatant mis-selling, completely dishonest, and not what I would expect from a reputable company. Absolutely appalled.

Hi all, if you have also been misold as I was. Please report to the ASA, Trading Standards, as well as the regulatory body. Use resolver to put in your complaint as it has clear recordings

I was sold a phone based on a lie. They won't take responsibility for it.
After about a month they have said that I can swap my phone. But I have to give the phone I have back and re apply. This doesn't help as I will be without a phone for days. My problem is I have seriously bad hips and tend to fall over. If that happens when im alone with no phone I can't call my wife or an ambulance.
They will reply and say we can help and then just give me a bunch of rubbish.
Please do t use as they will do anything to get you onto id mobile, including con you

Avoid Currys / Carphone Warehouse – Misleading Offers and Appalling Staff Behaviour

Absolutely disgraceful experience with Currys / Carphone Warehouse.

I placed an online order that clearly advertised free promotional earbuds and a £50 voucher. When I collected the phone at the Merry Hill store, neither item was provided. When I raised this with a staff member named Forid, the situation went from disappointing to downright unacceptable.

Instead of resolving the issue, Forid chose to fumble through an insurance setup, clearly confused and out of his depth. When I politely reminded him about the missing promotional items, he shouted at me that he needed to “concentrate.” Yes—shouted. At a customer. Over their mistake.

His attitude was rude, dismissive, and unprofessional. To make matters worse, he implied I shouldn’t complain because the “online upfront cost was cheaper than in-store.” What kind of justification is that? A deal is a deal. If you promote something, honour it. Simple.

This is not just poor service—this is misleading advertising coupled with aggressive, unacceptable staff behaviour. I left the store angry, insulted, and without the items I was promised.

Currys clearly does not train their staff properly, nor do they seem to care about customer rights or basic courtesy. If you value your time, money, and dignity, go elsewhere.

You’ve been warned.

I ordered a new phone and opted to trade in my old iPhone, which was initially valued at £95 after an online assessment. I was fully aware that the phone would be inspected, and if the condition didn’t match the estimate, it would be returned at no cost. That seemed fair.

However, after sending the phone off, I heard absolutely nothing - no confirmation, no inspection results - until I suddenly received just £15. When I contacted them to ask why, I was told they had emailed me about a “missing pixel” that required a screen replacement. I received no such email.

I’ve since asked for my original phone to be returned and offered to refund the £15 immediately. So far, no meaningful response or resolution.

This process feels dishonest, and I strongly caution anyone considering the Trade-In offer. Communication has been poor, and the final pay out feels arbitrary.

Purchased a new Samsung S25 mobile from them and was offered what seemed like a decent trade in for my old mobile - however they never plan to honour this and returned my phone in a damaged state as I did not wish to accept their revised very low offer. I assume they dismantle the phones to inspect and perform hardware tests but did not re-instate the casing properly so it's falling apart. I lodged a formal complaint which this was ignored - avoid this company. I certainly will never purchase from them ever again.