Always buy from bullion giant , although shipping times are quite long their prices are realy good and they contact you via WhatsApp and email regarding any issues or delays. Their customer service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have ordered from this company 10 times. Easy to use website with competitive prices. Orders have always been delivered within 2 days, well packaged, signed for, before 1pm delivery. I have only ha... Zobacz więcej
I've been buying bullion for 12 years now but only just come across this website. I placed a small order just to test the water. I received excellent communication, fast delivery and I was very happy... Zobacz więcej
Genuine PAMP gold bar delivered promptly. Ordered on Monday night -> Delivered on Wednesday. Additionally, it's priced slightly lower than what you might find with others. Great service. Will buy agai... Zobacz więcej
Informacje dotyczące firmy
O BullionGiant.com
Napisane przez firmę
BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK.
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you.
We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.
All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE.
Our Dynamic Pricing means that you will always get the Best Possible Price.
We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.
Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.
You can even contact us on WhatsApp, 07747246247.
We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.
FREE Insured Shipping on ALL Orders
No Hidden Fees
Completely FREE, Full Insured and Tracked Delivery.
No Surprises when you get to the checkout. The price shown is the price you pay.
Dane kontaktowe
Beehive Lofts, Beehive Mill, Jersey Street, M4 6JG, Manchester, Zjednoczone Królestwo
- 0800 433 2424
- sales@bulliongiant.com
- bulliongiant.com
4,7
Doskonała
257 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt delivery and good quality
26 sierpnia 2025
Emails ignored, promises failed
I wrote two emails requesting additional information. But no replies! Contacted them through their chat facility, and was promised a follow up call. Again, they completely failed. Unfortunately the customer service is completely lacking. I really don't understand why they don't reply to emails or customer queries, or how they believe that this would encourage purchases.
EDIT
Their response is completely false. I checked all my email folders prior to writing the review. There were no responses to either of my emails. Incidently I have all filters turned off on my emails to ensure I receive them all. My email also asked how you expect to attract new customers? Especially when your quoted delivery times are days later than your competitors. To be honest, it was bad enough you didn't respond, but then to be dishonest about it, really?
Just to be clear, UKbullion, which is part of your same group, are inflating prices to give a discount? Then why are they generally priced around the same as yourselves? Please, be clear about your answer, let's be completely transparent.
1 września 2025
Odpowiedź od BullionGiant.com
Hi Peter,
Thank you for your feedback, and I’m sorry to hear you’ve been unhappy with the communication. We did respond to your enquiry on the same day, though it seems there may have been an issue with the email being delivered or filtered into a junk folder. We always aim to reply promptly and regret that this may not have been clear on your side.
To provide context for others reading: your enquiry was about whether we offer discounts for new customers. Our business model is built on transparency and fairness, so we do not provide “new customer only” discounts. Instead, we keep our prices consistently as low as possible for everyone, both new and returning customers. We believe inflating prices and then offering discounts or voucher codes is not the fairest way to treat customers.
That said, we do occasionally run promotional discount codes at different times of the year. These offers are available to all customers equally, not just new ones, as we value loyalty and want returning customers to benefit just as much as first-time buyers.
For example, the 10g gold bar you purchased was approximately £20 cheaper than comparable listings online at the time, and we were pleased to deliver it to you the very next day free of charge. This is the approach we take across our entire product range: ensuring all customers, whether making their first order or their tenth, receive genuinely competitive pricing without needing to search for discount codes.
We are disappointed that this has led to a negative review, but we hope others will appreciate our approach: focusing on long-term trust, consistent fairness, and everyday low pricing, supported by occasional promotions that reward all customers equally.
Thank you again for your order, and we wish you the best moving forward.
To add to Peter’s reply:
We are not associated with the company you mentioned, so the research you’ve referenced is incorrect.
You stated that you did not receive a response (though you did), that our delivery times are longer than competitors, and that we should offer discounts to attract new customers. Given those concerns, we are unsure why you chose to purchase from us.
For clarity, what you did receive was:
1. The lowest price online at the time of your order
2. Next-day delivery
3. Clear and honest communication
We do appreciate your order, but it’s clear we have not met your expectations (the main one being you wanted a discount).
It may be best if you consider a different bullion dealer going forward.
Thank you, and let’s draw a line under this matter.
Good service fair price quickly and…
Good service fair price quickly and safety delivered with extra treats bought gold bar and got a extra bonus of chocolate gold bar
1 września 2025
First Class seller
First purchase from this company. I was not sure what to expect but was pleasantly surprised.Great bar at reasonable price. Above and beyond communication even after normal working hours. Nice free chocolate with delivery which was fast. Much quicker than The Royal Mint who have left me waiting a long time for there over priced items.
1 września 2025
It was quick, hassle free, and reasonably priced.
It was quick, hassle free, and reasonably priced.
29 sierpnia 2025
Top Notch,Totally Bang On
21 sierpnia 2025
I recently ordered from…
I recently ordered from BullionGiant.com and I couldn’t be happier with the entire experience. The website is easy to use, their selection is fantastic, and the prices are very competitive compared to others I’ve seen.
What really impressed me was the personal touch. Miraj and the team went above and beyond to answer my questions and make sure I felt comfortable with my purchase. Their professionalism and genuine care made the whole process stress-free.
My order arrived quickly, securely packaged, and exactly as described—which gave me complete peace of mind. It’s rare to find a company that delivers both great products and such outstanding service, but BullionGiant.com truly does.
I’ll definitely be coming back for future purchases, and I highly recommend Miraj and his team at BullionGiant.com to anyone looking for a trustworthy bullion dealer.
20 sierpnia 2025
Opinia niezależna
AVOID THIS PLACE, RUDE & NOT PROFESSIONAL
What a terrible customer service, very low class! From experience, my advice is not to buy from this place and AVOID IT AT ALL COSTS. I was really shocked at the way the WhatsApp customer service agent responded to me when I asked for a delivery update on my order as I didn’t get any information on when it will be dispatched and how can I track it. The rude agent decided to cancel and refund my order against my will and told me very directly ‘don’t buy from us again and all your future orders will be blocked’ (you can find 4 screenshots of the full interaction attached on my Google review). What kind of customer service is this??! This interaction has been very upsetting and such a time waste for me. All customers need to know that this is likely how they will be treated if they decided to buy from this place. If you can’t respond to customers with minimum decency and respect, don't do business. Even after making a complaint, their team took my details and never got back to me.
*Update after business reply: The full interaction on whatsapp is attached here (on my Google Review) and none was left out - you can follow the chat minute by minute, stop LYING, people can tell nothing has been deleted and the thread follows through, with time stamps!!! I didn't say anything that I would be ashamed of. I didn't say anything abusive throughout that chat but your agent was rude and took things personally, which is not professional at all. The audacity of you trying to convince people that your agent was polite is laughable but what would I expect from a business that hire such people, supports them and not hold them accountable just so it can look good?! Also, no where in the confirmation email was it included when orders are usually dispatched and trackable. As a customer, I have the right to make an enquiry about my order and you're obliged to answer in a professional manner. And like I care at all about buying from you, there are many places out there I can buy from, nothing special or big deal about you! I even contacted you to close down my account because i don't want you to keep any of my details on your system.
19 sierpnia 2025
Opinia niezależna
Odpowiedź od BullionGiant.com
Thank you for your review. We are sorry to hear that you were not satisfied with your experience.
Having reviewed all records, including the part of the conversation you screenshotted (most of it left out), we can see that our team remained clear, polite, and professional throughout.
You acknowledged that you were unhappy as you hadn’t been given a tracking number immediately, however it’s important to note that tracking information is not available right after placing an order, the order has to be processed and checked thoroughly. One it is dispatched that is when the tracking details are given.
Your order was placed at 3:52pm and, as explained, it was scheduled for dispatch the following working day.
Tracking details are only generated once the order has been dispatched.
This is standard practice, tracking is not available right away, through us or any retailer.
Unfortunately, the manner in which our team was addressed during text, via live chat and calls became unacceptable.
While we take pride in providing excellent customer service, we must also ensure our colleagues are treated with respect, especially when they are trying to help.
For this reason, your order was cancelled, and a full refund was issued.
We do not and will not tolerate abusive and rude behaviour towards our colleagues.
As previously confirmed, due to the nature of this interaction, we will not be able to accept further orders from you. Your details have been removed from our system.
We appreciate your understanding.
Came next day delivery sooner than…
Came next day delivery sooner than expected with a free gold bar of chocolate which I appreciate. And of course perfect bar of real gold. Thank you
15 sierpnia 2025
I have brought 1oz of PAMP Gold Suisse…
I have brought 1oz of PAMP Gold Suisse Lady Fortuna minted bar which I am very pleased with it and good package and good value. Thanks once again.
4 sierpnia 2025
Perfect
Perfect.
Excellent service, great prices, authentic products, smooth transaction, highly recommended.
4 sierpnia 2025
Opinia niezależna
Prompt & Reliable
They even included a free chocolate biscuit with a very promptly delivered item!
31 lipca 2025
Easy purchase
Easy purchase, straight forward. Very secure. Good communication along with tracking number. No issues would definitely buy again.
17 lipca 2025
Genuine trustworthy experience
Competitive pricing and excellent t product detail .
Quick efficient delivery and good information on order and delivery time !
17 lipca 2025
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