They sent our live praying mantis but not the £131 worth of enclosure, habitat contents and food. They have failed to respond to any emails about this, in the month since. This was an extremely disapp... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered 2 Lissachatina Reticulata Giant African Land Snails and some dried silk worms on 18/05/26 and when I received my order on 22/05/26 there was only one snail. I have messaged them several tim... Zobacz więcej
Reakcja na opinię
Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contai... Zobacz więcej
Great, modern looking website ... Ordered end of Nov 25. Expected delivery a week later. Nothing arrived, emails failed, could only message via the website. Comms very poor. However I was fortuna... Zobacz więcej
Reakcja na opinię
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Napisane przez firmę
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Dane kontaktowe
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Zjednoczone Królestwo
- bugpets.co.uk
2,1
Słaba
138 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 13% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great and fast service
Great and fast service however I’ve noticed some other websites that sell critters enclose a little care sheet/ info sheet about the critter you have purchased as I would of loved to have known what life stage they are at of the time of purchase and what food they were being fed but other than that I can’t complain, my partner and myself have ordered a few critters now one a jumping spider and two mantids and all have come in perfect health
29 czerwca 2023
Excellent service
2nd time of ordering 4 jumping spiders nice and heathy great service packaging and delivery would recommend
5 lipca 2023
Great company recommendations all.the way !!
Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contained. He's currently in his new habitat.. living the life of Riley.. perfect and I will definetly be re ordering more jumping spiders ..
3 lipca 2023
great service- product arrived as…
great service- product arrived as stated.
will definitely purchase from Bug Pets in future
25 czerwca 2023
Superb service
Superb service, strongly recommend. Little cherub is a little smaller than I was expecting but he/she’s a beauty.
Great business and value.
24 czerwca 2023
Fast delivery and well packaged
Fast delivery and well packaged. Happy owner and happy and healthy mantis.
23 czerwca 2023
Recommended
Interesting selection of species, I purchased jumping spiders, very good communication, smooth transaction, spiders arrived well and doing well. Recommended seller
21 czerwca 2023
Opinia niezależna
Had some hiccups with delivery which to…
Had some hiccups with delivery which to cut the long story short arrived 6 days after ordering.
But the most important aspect of it all, was the speediness of the reply from Rosie which helped a lot when you're concerned if the pet you bought will be ok, due to the delay. It arrived safe and sound and well packaged. So thank you Rosie for your help, very good customer service hence the 5 star.
6 czerwca 2023
Always an absolute pleasure dealing…
Always an absolute pleasure dealing with Bug Pets, an easy to use system, a good range and quality of products and beasties available.
Everything is always well packaged and delivery are fast.
The responses to my email enquiries have been prompt and my questions have been quickly answered.
All I'm all I'm very happy with my purchases of a giant Asian shield Mantis, my giant African mantis and the live feed and equipment, I will definitely be using Bug Pets again.
4 czerwca 2023
prey mantis purchase
Well made mantis house great value for money great choice of bugs with all the info you need , excellent service will be using these guys again .
2 czerwca 2023
cute bugs arrived well and happy
21 maja 2023
Amazing customer service
Amazing customer service, Rosie was really helpful in helping me to decide which Mantis would be the best for me!
Everything came packaged safety aswell.
14 maja 2023
Fast delivery,well packaged,and one…
Fast delivery,well packaged,and one happy little spider.thankyou would definitely use this company again
14 maja 2023
Amazing
Great packaging arrived when they said great communication from them Will be ordering again from them when wife let's me get more haha
26 kwietnia 2023
Lovely healthy adopted mantids & a hand…
Lovely healthy adopted mantids & a hand written note explaining each one. Arrived with a heat pack to keep them warm on their journey.
17 kwietnia 2023
Fantastic customer service
Fantastic customer service, we will definitely be coming back for more bugs.
5 kwietnia 2023
My son absolutely loves his new mantis…
My son absolutely loves his new mantis and he is already planning his next one
29 marca 2023
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