Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... Zobacz więcej
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Brought a car from BTS excellent condition. Emily looked after us. She was fantastic showed us the car we test drove it. Good customer service skills. Very friendly.
Russ made me feel really comfortable from our first conversation, informative and good be everything I needed to know and more. Gave me the confidence to come to see and pick up the car from Lo... Zobacz więcej
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Brought my car from here, emily was amazing very friendly and polite with a great smile to welcome you with . Great at communication when the sale went through let me know when it was ready to pick u... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Dane kontaktowe
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Zjednoczone Królestwo
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,6
Doskonała
112 recenzji
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Dealt with Rob the sales…
Dealt with the sales manager, nice as pie when selling me the £15,000 vehicle but problems with car from the start. I now know why they push the warranty wise cover for an extra £400, it's because I feel they knowing sell faulty vehicles. The car has an automatic transmission fault, phoned up twice to discuss this with Rob, was just told to claim on the warranty cover. I wasn't sure about that as I might have made a fraudulent claim as the car had the fault at point of sale. I sent a recorded letter rejecting the car after receiving legal advice, still no response off BTS cars. After 4 weeks got it into the main Kia dealers for a diagnostic check, the car needs a complete new automatic transmission. I'm out of pocket at the moment by about £450 for additional costs of taxis to get to and from work, avoid this dealership at all costs. In the very unlikely event that BTS cars want to contact me about this matter please do so by letter.
13 sierpnia 2025
Opinia niezależna
Odpowiedź od BTS Cars
Hi Mark,
We are sorry to hear that you feel this way about your recent purchase.
At the time of sale, you were given an extended test drive and confirmed you were happy with the vehicle before taking delivery. If the car had shown a fault during that time, we believe you would not have proceeded with the purchase.
When you raised concerns, we advised you to have the car diagnosed by a garage and to provide us with a written report of any faults so we could address the issue. To date, we have not received any diagnostic report from you or from any garage just your account of the problem.
To add further to this you were offered the chance to purchase a 12 month warranty to which you happily agreed at time of purchase. To imply that we knowingly sell faulty vehicles is simply not true. Every car goes through a vigorous pre-check by our onsite technicians along with a fresh service.
We have also not received any recorded letter from you, and no member of our staff has signed for such correspondence. We remain committed to assisting you, but requesting to deal with the matter solely by letter is only delaying the process and the potential repair of your vehicle.
We would like to resolve this quickly for you. Please provide us with the garage’s written report as soon as possible so we can take the necessary next steps.
Kind regards
Rob
Sales Manager
Bts Cars
Bought a car from BTS cars of derby and…
Bought a car from BTS cars of derby and the car was everything I wanted. However a few weeks later it started vibrating from the front end. Contacted them about the problem and yes they sorted it...six months later and only 3k miles later it started again. So I contacted them and they wasn't willing to help. Took the car to Tesla and it's going to cost 1k in repairs so I asked for help dealing with it. I even asked if they would contribute as I had done 3k miles. Then I had no response from them. I wouldn't deal with them again as customer service is shocking.
9 maja 2025
Opinia niezależna
Odpowiedź od BTS Cars
Hi Robert,
Thank you for your feedback, and we’re really pleased to hear the car initially met your expectations.
We’re sorry to hear about the issue you’ve experienced more recently. As you mentioned, when the concern was first raised, we did step in and resolve this for you. However, as this latest issue has occurred several months later and after additional mileage, it falls outside of the original responsibility period.
That said, we’re disappointed to hear you felt we were unwilling to help, as this is never our intention. We always aim to support our customers where possible, even outside of warranty, and we would have been happy to review the situation further had we been given the opportunity to assess the vehicle or discuss the repair in more detail.
Customer service is very important to us, so we do take your comments seriously and will use this as an opportunity to improve our communication going forward.
Kind regards
BTS CARS
Had a great experience buying my car…
Had a great experience buying my car from BTS Cars. Very helpful staff and my beautifully valeted car was ready to collect within a few days. Thank you
2 lipca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you for taking the time to leave us a review, we really appreciate it.
We’re glad everything was ready for you when you needed it and that the handover felt smooth. It’s always important to us that the car is presented just right before collection.
Enjoy your new car and thank you again for choosing BTS Cars.
Very great service
5 lipca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you, we really appreciate it.
Short and simple, but it means a lot to the team. Glad we could make it a positive experience for you.
We’d be happy to help again anytime.
Fresh MOT+fresh Service. Highly recommended
I had an amazing experience with this dealership! The team was professional, honest, and genuinely cared about customer satisfaction. The car was fully inspected, serviced, and came with a fresh MOT. They even provided a pre-check sheet for full transparency. The entire process was smooth, with no pressure or hidden fees. I highly recommend them to anyone looking for a trustworthy dealership. Will definitely return in the future! ⭐⭐⭐⭐⭐
30 czerwca 2025
Odpowiedź od BTS Cars
Thank you for such a detailed review, we really appreciate you taking the time.
It’s great to know the preparation and the way everything was presented gave you that confidence, especially having everything clearly laid out from the start. That openness is something we always aim to keep consistent.
We truly value your recommendation and look forward to welcoming you back again in the future.
Great service vehicle was exactly as…
Great service vehicle was exactly as described and the cheapest in the market lots of EV vehicles to choose from and they even have their own mechanics on site couldn’t recommend bts cars more great finance rates and easy to work with got me in my new car in less than a day
28 czerwca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you for your review, we really appreciate you sharing this.
We’re glad everything came together quickly for you and that you were happy with both the car and the overall value. It’s also great to hear the range available and having everything on site made things easier.
Enjoy your new car and thank you again for choosing BTS Cars.
Absolutely delighted with my purchase
Absolutely delighted with my purchase! I found the cheapest Tesla in the UK here, and the deal was unbeatable. They offered the lowest APR on finance with no hidden fees, making the process smooth and stress-free. On top of that, they had the best price on an extended warranty, giving me extra peace of mind. The car was fully checked, serviced, and came with a fresh MOT. Highly recommend this dealership for anyone looking for a great deal on a Tesla! ⭐⭐⭐⭐⭐
28 czerwca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you for such an amazing review, we really appreciate you taking the time to share it.
We’re especially pleased to hear how everything came together for you, from securing a great deal to the way the process felt smooth and straightforward. It’s great to know the added extras gave you that extra peace of mind as well.
Enjoy your Tesla and thank you again for choosing BTS Cars, it means a lot to the whole team.
Absolutely brilliant experience
Absolutely brilliant experience! I bought already 2 cars from them! The car was in excellent condition, exactly as described. To be sure, I had a third-party safety check done, and it came back all green—perfect! It’s clear that these guys truly care about their customers and only sell properly checked, well-maintained cars. No hidden issues, no pressure, just honest and professional service. Highly recommended! ⭐⭐⭐⭐⭐
5 kwietnia 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you for coming back to us again, that really means a lot.
It’s great to hear you took the extra step to have the car independently checked and that everything came back exactly as it should. That kind of reassurance matters, and we’re glad it matched your expectations.
We truly appreciate your continued trust in BTS Cars and your recommendation.
Not the Best Experience!
Just sold my car to these guys through the motorway auction process. As part of the usual knock the price down patter the guy gave me when he called, following the collection driver reviewing the car, he said the collection guy worked for motorway, his vehicle status report was independant and he didn't know him! I'm not sure he was being completely truthful about this! The guys picture is on their website (Emi-The Vehicle Transport Specialist). Emi told me a few things he thought would need work and showed me pictures on his phone of what the diagnostic kit he used showed up (pictures on his phone not the diagnostics kit itself, which I watched him use and not photograph). They used this and some other things that Emi said were wrong, plus one valid reason (windscreen crack in the corner I hadn't spotted) to knock down the price even lower that the motorway bid. Windscreen, fair enough! The rest just waffle really. Bottom line is that there were several inconsistencies in their story, so check all is good with what they say before proceeding with any deal.
9 months later and I finally get a reply to my experience. Pretty bland words of reassurance after some serious critisism about their methods and honesty. Hopefully the people I dealt with have moved on and BTS cars are taking their approach, ethics and reputation more seriously.
30 czerwca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Hi David,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel your experience wasn’t the best.
To clarify, all vehicles purchased through the motorway process are subject to an independent inspection on collection. Any adjustments to the agreed price are based solely on the condition of the vehicle at the point of inspection, including any previously undisclosed items. In your case, the windscreen damage and other condition related findings were highlighted during this process, which is standard practice across the industry.
We’d also like to reassure you that all parties involved operate independently within their roles, and assessments are carried out professionally and in line with industry expectations. There is no intention to mislead at any stage.
We always aim to be as transparent and fair as possible, and we’re sorry if this wasn’t how it came across on this occasion. We do appreciate your comments and will take them on board as part of our ongoing efforts to improve.
Kind regards,
BTS Cars Team
Recently we purchased a Toyota CHR and…
Recently we purchased a Toyota CHR and really disappointed with the delivery. On the day of viewing appointment and the day we transferred the full amount they made sure will have a good clean,polishing and full wallet before the delivery. unfortunately the car has been delivered with full dirt inside the bonett and even in the boot. Along with this there is a quite big scratches on the bumper as well.So we contacted the office very next morning and they told that our sales person is on his day off and will contact us soon once he is back. But we haven’t received any calls yet.Previously we bought few other car even cheaper than this but all those were delivered so perfectly.
But after the delivery, within 10 days the car had a breakdown. so we contacted the BTS garage as we have 3 months warranty from garage and we have taken another 3 years of warranty from them , a platinum cover warranty which the sales manager encouraged us to take that one stating it covers everything for our car and there would be peace of mind if we have that warranty coverage.
On 10/06 early morning our car had break down with all warning lights on. so we contacted the BTS at 9am but their response was not good enough and it was like washing their hands and simply said to contact the warranty wise for the further actions. Then AA came as per warranty wise and then took it to Mansfield Toyota for the diagnostic test and result was the battery doesn’t have any further life and needs an urgent change and the Toyota said they don’t have deal with warranty wise.So it is not possible to claim from them.So we contacted again to the garage for the solution and they said us to take the car to a local garage and get the quote as main dealers has more costs.Or to take the car to bts for a battery change and for a full clean and maintenance and they said they are ready even in the weekend.So we called them on that Friday to said we will be coming there on Saturday for all the works but at that time the informed there is no mechanic on weekend and asked us to change the battery from the local garage and they will pay us .So we did the battery change on Saturday 14/06 and forwarded the bill to them soon after the change but until now we haven’t received that amount and now they are not replying to our email now .
At the time of purchase they said we can took car to any garage including the main dealers and the warranty wise will be able to cover everything. And then we struggled a whole week with all these mess and paid a lot to the taxis. Instead of getting peace of mind we were total frustrated with the services they provided.
10 czerwca 2025
Opinia niezależna
Odpowiedź od BTS Cars
Hi Abin,
Thank you for taking the time to leave us a review we do appreciate all feedback, as it helps us improve and maintain the high standards we set for ourselves at BTS Cars.
We’d just like to clarify a few points about your experience with us. At BTS Cars, we specialise in used vehicles and pride ourselves on preparing all of our cars to the highest standards. When you and your family first came to view the vehicle, we made it clear that it had just arrived into stock a few days earlier and was still going through our thorough preparation process. This includes:
A full inspection by our in-house mechanics.
A hybrid battery health check.
A fresh MOT.
A full detailed valet.
When you returned for your second visit, you saw the vehicle having its alloy wheels refurbished which you were pleased with and you also pointed out a few light scratches on the bonnet. As we explained at the time, we would carry out a full machine polish (as we do with all our vehicles) to bring out a mirror shine. We also told you that while most light scratches would be removed, the slightly larger mark would be reduced as much as possible, though a faint remnant might remain which you accepted.
We then arranged delivery for you at short notice on a weekend, as you requested. Before delivery, we thoroughly checked the car and ensured it met our high standards. One thing we do not routinely do, unless specifically requested, is wash engine bays. Many customers prefer to see the engine bay in its natural condition so they can inspect it for leaks and general condition. Additionally, because key components such as the ECU are located under the bonnet, we avoid pressure washing to prevent electrical damage.
I personally contacted you to discuss your concerns and offered to book your car in again for a valet and bonnet clean. That offer still stands please feel free to call me, and we’ll arrange a convenient time for you.
We genuinely believe we went above and beyond to deliver a well-prepared used car at a competitive price, and we’re sorry that you feel disappointed. At BTS Cars, we take pride in going the extra mile for our customers, and we’d still like the opportunity to make this right for you.
Kind regards
BTS CARS
Issues still ongoing
Issues still ongoing
Nearly four months
Hopefully will get sorted out before too long
14 lutego 2025
Opinia niezależna
Odpowiedź od BTS Cars
Thank you for your feedback. We’re sorry to hear you felt this way during the process.
We’re pleased to confirm that your issue has now been fully resolved. While we always aim to deal with any concerns as quickly as possible, we appreciate your patience while we worked to reach a solution.
At BTS Cars, we genuinely strive to look after all of our customers and provide a positive experience from start to finish. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
BTS CARS
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