Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Zobacz więcej
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Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Zobacz więcej
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Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Średnia
229 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wrong item received and no reply from customer service
First of all I’d like to say that I absolutely love the brand sisters and seekers and have only ever had good experiences. They are my favourite hoodies which is why I ordered a hoodie from brother and kin for my boyfriend as a gift for Christmas. I ordered a grey pullover hoodie but I received the wrong item (a black zip up hoodie). I’ve emailed the support email as well as replying back to my order confirmation email as it says to do at the bottom of the email and I still haven’t received a reply. I would really like to sort this ASAP as it’s a gift for Christmas but really frustrating not to get a reply. I sent the first email 2 days ago. I’m not sure what else to do.
5 grudnia 2025
Odpowiedź od Brother and Kin
Hi Erin,
Thank you so much for taking the time to leave us a review, we're really sorry to hear you've not had a positive experience shopping with us.
We’re handling a higher number of messages than usual, which may cause a short delay in our email responses. Thank you for bearing with us.
I have now issued you a response via email and we look forward to hearing back from you.
Best wishes,
Brother + Kin
I have NOT received my order that was…
I have NOT received my order that was purchased 3/12/25 sent email's had no reply please could you reply thanks.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hello,
We’re really sorry to read of your experience, we'd love to make this right!
As our response time is currently up to 72 hours and Black Friday is one of our busiest periods, we’re working through messages as quickly as we can. Our shipping timeframe is 5–10 working days, so your order may still be within the expected delivery window.
We’re unable to locate your order from this review, but we’d love to help get this sorted for you. Please could you contact us again at support@brotherandkin.com with your order number and the email used at checkout? If you’ve already emailed, please rest assured your message is in the queue and our team will respond as soon as they reach it.
Thank you for your continued patience.
Best wishes,
Brother + Kin
Great clothing and customer service
Ordered various items over the years and never disappointed at the quality. Top quality clothing.
Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable), but Abi in customer service was quick to provide tracking links and updates.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hi Adam!
Thank you for taking the time to share your experience.
We’re thrilled to hear you’ve consistently enjoyed our clothing over the years and that our team could help with your Black Friday order! - Your support and feedback mean a lot to us.
We look forward to seeing you shop with us again soon!
Best wishes,
Brother + Kin
Excellent Quality 👌🏻
Such excellent quality fabrics.
Another Christmas gift for my son-in-law sorted!
30 listopada 2025
Odpowiedź od Brother and Kin
Hi Jo,
Thank you so much for your lovely review!
We’re thrilled to hear you’re happy with the quality and that another Christmas gift for your son-in-law is sorted.
Thank you for your support!
Best wishes,
Brother + Kin
Good sweater
Good sweater, little too short at the back but nicely cropped and good material.
22 listopada 2025
Odpowiedź od Brother and Kin
Hi Lucas!
Thank you for your feedback.
We’re glad to hear you like the material and style of your Hutch Knit Jumper, this is a favourite in our office!
We appreciate your note about the length, your input helps us improve our designs.
We hope to see you again soon!
Best wishes,
Brother + Kin
Great quality
Nice quality item. Packages really well and came really quickly. Just hope it’s the right size as it’s for a Christmas present!
30 listopada 2025
Odpowiedź od Brother and Kin
Hi Yvonne,
Thank you for your review!
We’re glad to hear your item arrived quickly and was well packaged. - We hope it’s the perfect fit!
Thank you for choosing us.
Best wishes,
Brother + Kin
Excellent thankyou
21 listopada 2025
Odpowiedź od Brother and Kin
Hi Ricky!
Thank you so much for your review.
We’re glad to hear you’re happy with your experience, and we hope to see you again soon!
Best wishes,
Brother + Kin
Well packed and on time
27 listopada 2025
Odpowiedź od Brother and Kin
Hello!
Thank you for your review.
We’re glad to hear your order arrived well packed and on time.
We really appreciate you taking the time to share your experience, and hope to see you again soon!
Best wishes,
Brother + Kin
Odpowiedź od Brother and Kin
Hey Deborah,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you.
We're glad to hear a member of the team was able to respond to your query promptly and efficiently.
It’s always our goal to provide the best service possible, and we’re so glad to hear we met your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
Brother + Kin
Shocking
Shocking, lie about their measurements, returns portal doesn’t work, they charge you for their returns, never using again bunch of scammers. Quality is awful.
I can see that they have now replied below, the email they have given for me to contact is the one I have sent numerous emails to, don’t use this seller!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hi Finlay!
We’re really sorry to see this review and to hear that you had such a frustrating experience. This definitely isn’t the level of service or quality we aim to provide.
Unfortunately, we are not able to locate your order details from this review, and we’d really appreciate the chance to resolve this for you. - Please contact our team on support@brotherandkin.com and they will review this for you and answer any concerns.
We take feedback seriously and would like the opportunity to put things right.
Best wishes,
Brother + Kin
Amazing Customer Service!
Such great customer service and the brand itself is amazing! I had Rebecca help me and she was so informative and got my request resolved instantly!
29 listopada 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hi Mia!
Thank you so much for your lovely review.
We’re thrilled to hear you had such a great experience and that Rebecca was able to help you quickly. We’ll be sure to pass your kind words on to her, feedback like this truly makes our day!
Thank you for your support.
Best wishes,
Brother + Kin
Always great quality clothing
Always great quality clothing. Had a slight hick up with delivery but Abigail was great with her customer service and sorted it really quickly.
23 listopada 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hi Callum!
Thank you for taking the time to share your experience!
We’re pleased to hear you’re happy with our product quality and that Abigail was able to promptly resolve the delivery issue.
We appreciate your patience and continued support!
Best wishes,
Brother + Kin
Odpowiedź od Brother and Kin
Hi Kevin!
Thank you for your review.
We're glad to hear your order arrived quickly and that you had a smooth experience.
We appreciate your support!
Best wishes,
Brother + Kin
Odpowiedź od Brother and Kin
Hi Josh!
Thank you so much for your review.
We’re glad to hear you feel the quality matches the price! - This is really important to us here at Brother + Kin, so we are glad this is reflected.
We appreciate your support and hope to see you again soon!
Best wishes,
Brother + Kin
Really good and high quality hoodie…
Really good and high quality hoodie definitely recommend
7 września 2025
Odpowiedź od Brother and Kin
Hey Berk,
Thank you so much for taking the time to leave us a review!
We're so pleased to hear you're happy with your recent order. We take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We can’t wait to see you at checkout again soon.
Best wishes,
Brother + Kin
great quality
26 października 2025
Odpowiedź od Brother and Kin
Hey Craig,
Thank you for taking to the time to share your feedback.
We're thrilled to know you love the quality of the items in your recent order, we always strive to provide the best quality products and we're so glad this is reflected in your order.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Seem not sewn properly
Order went well and received adequate emails and updates.
However the seem on the side of the leg has a hole in it and my partner has only noticed when he came to wear them for the first time.
We are both very disappointed.
28 września 2025
Odpowiedź od Brother and Kin
Hi Olivia,
Thank you for taking the time to leave us a review and for sharing your feedback.
We’re sorry to hear that this didn’t meet your expectations. We always strive to deliver a high-quality clothing, and your feedback helps us improve.
We have responded to your email this morning to resolve this for you. Please let us know if we can help with anything else.
Best wishes,
Brother + Kin
Unreal quality
Unreal quality, good price and excellent service. What more could you want?
10 października 2025
Opinia niezależna
Odpowiedź od Brother and Kin
Hi Cole,
Wow, thank you for the amazing review!
We're so happy to hear you're impressed with the quality, price, and service. That's exactly what we aim for, and it's great to know we' have met your expectations.
Thank you for your support – we can't wait to see you again soon!
Best wishes,
Brother + Kin
Odpowiedź od Brother and Kin
Hi Sean!
Thank you for taking the time to share your feedback.
Quality is something we pride ourselves on here at Brother + Kin, so we are glad this is reflected.
Thank you for shopping with us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Odpowiedź od Brother and Kin
Hey Harrison,
Thank you for taking the time to leave us a review, we're so happy to receive this rating from you!
It makes our day to hear you're happy with your recent order, we hope you're loving your new Tees.
Hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.