Extremely disappointing service and…
Extremely disappointing service and still waiting for my refund
I placed an order for a part on 17 July and contacted various staff members to find out when it would be shipped.
On 26 July, I was notified that the supplier was out of stock and that a credit had been issued to my account. I requested to withdraw this credit and have my money refunded on 29 July. The withdrawal is still sitting on “Pending Admin Action.”
I have since followed up to ask when the refund will be processed and have received no response.
At this point, my money has been with this company for almost a month for a part they were never able to supply. I should not have to wait indefinitely or chase for a refund for an order they cannot fulfil.
If my refund is not processed promptly, I will be escalating this with my bank and Peach Payments and reporting the transaction as potentially fraudulent.
Completely unacceptable service and a very frustrating experience.








