Britline Recenzje 

282
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

J'ai rencontré un problème tout à l'heure aujourd'hui concernant un paiement à distance. Il m'a suffi d'un simple appel à notre conseiller, Sam Hodgon, pour que le problème soit résolu en l'espace de... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having held a Britline account for over 25 years, I have been extremely happy with the personal service and support of their team. David M, and more recently Pascale, have helped me through opening an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our contact, Rachel Brennan, couldn’t have been more helpful. One thirty minute call and our account was up and running. The transfer from another division of CA could have been stressful. But it wasn... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Moving to France for a year was a daunting experience but having a personal advisor (Jane) throughout the process has really helped navigate a foreign system. Being able to email our advisor and get a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Bank

Napisane przez firmę

Britline, a branch of Credit Agricole Normandie, which provides an English speaking French Banking service to clients resident in France, the UK and Ireland. Open your new french bank account without the need to come to France. 24 hour on-line banking....


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

282 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 75% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(282)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 90

Napisz recenzję
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Oceniono na 5 z 5

Very Satisfied

I had Britline Accounts for 18 years for my Maison Secondaire. During this period all of their agents proved so co-operative and helpful. I cannot single one one out as all were very professional and all spoke fluent English.
Having sold the house, I have now closed my account and my only criticism would be the time it took to complete the closure. All of my accounts were 'immediate access' and yet it took over 30 days to finalise matters.
That said, I would recommend Britline.

10 marca 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Gordon Palmer,

Thank you for taking the time to leave your comments about the service provided by the CA Britline team over the last 18 years. We are proud to have been a part of your French adventure!

We are sorry that it took longer than we had stated for your account ot be closed and can see that one of our team reached out to explain the exceptional circumstances behind this.

Wishing you the very best for the future.

The CA Britline Team

Oceniono na 5 z 5

Helpful and understanding staff

Helpful and understanding staff. They were friendly and patient with us and we were very grateful for their help.

10 marca 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Pat Plumton,

Thank you for taking the time to share your thoughts about your interactions with our team. We always endeavour to approach all contacts in a friendly, et professional manner to provide you with a positive experience and we look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

Text book customer service.

I had been hacked! I called Britline, after 2 rings the phone was answered, by a human being! Alexander was very professional, immediately cancelled my card, ordered a new one and explained the other things I should do to protect myself. He was polite, professional and knowledgeable, it was a text book example of what great customer service should be. Thank you.

3 marca 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mike Rudge,

We take fraud and attempted fraud very seriously, so it's great to hear that Alex was there in your hour of need to take the necessary steps and offer advice in order to keep you and yoru account secure.

Thank you for taking the time to share your experience ... we really do appreciate it.

The CA Britline Team

Oceniono na 2 z 5

I have had continued difficulty using…

I have had continued difficulty using my debit card for online transactions. I have ample funds in place to pay for these purchases. i can withdraw cash and use my card when i am present. But I have had a litany of problems for 3 months when trying to order anything online. I am reduced to getting my husband to pay and then give him cash. It is ridiculous. Every time we contact Britline we are told it is fixed, and every time we find it isn't. It shouldn't be this difficult. These are straight forward transactions. Today i tried to use Paypal but once again the payment via my bank funds was blocked. I have now decided to withdraw the bulk of my funds, and open an account elsewhere for the majority of my transactions in the future. Been with then 20 years and frankly it has never improved from the basic.

11 marca 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Janet Mozelewski,

We are sorry to hear that you are have been experiencing difficulties making payments online using your debit card.

All debit cards have personalised limits for your security - these limits were agreed with you when your card contract was put into place, but can be modified to suit your requirements at any time.

Most online payments are subject to double factor authentification ... we always recommend using SécuriPass via the Ma Banque app as the best way to validate your online payments. SécuriCode is the second option offered.

Our system can also identify certain transactions as potentially fraudulent - in these instances, you will receive an SMS to which you should respond to confirm whether you are at the origin of the payment or not.

These measures are all designed to protect you and your money.

We are of course sorry to hear that you are looking at alternative banking arrangements after 20 years of working together, but wish you the very best moving forwards.

Annamarie from the CA Britline Team


Oceniono na 5 z 5

Closure of account after 20+ years

Purchased our house in Normandy over 20 years ago and have always used CA and Britline. Always an excellent service and the closure of the account, due to selling the house, was simple and stress free.

3 marca 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr D H Brown,

We're very proud that you chose us to support your banking needs as part of your French adevnture over the last 20 years.

Thank you for taking the time to leave this feedback, and we wish you the very best for whatever comes next.

The CA Britline Team

Oceniono na 5 z 5

A great seamless service in setting up French banking

My hubby and I moved to France in November 2024 year but decided to sort out our French banking arrangements before travel, to make the transition as seamless as possible. Our account manager, David Metcalfe was super from our first phone consultation, well before moving. Along with assisting in the set up of our current account, he helped with our car insurance, savings accounts and ensuring the process was simple. If we have any issues now, he is always prompt in his response, either by phone or email.
We would not hesitate to recommend CA Britline to anyone looking to move to France, as arranging French banking in advance, before arrival, makes life that much more straightforward. Having English speakers to navigate you is also great, for those who don't have sufficient French language skills to work through the system.

24 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Robert and Jane,

Gosh ... what wonderful comments to receive ... thank you very much indeed.

It's great to hear that David has made such a positive impression.

The CA Britline Team

Oceniono na 5 z 5

Sophie has been supporting us through…

Sophie has been supporting us through our investments and has helped us with the process of converting our euros to sterling and bringing back to England. She explained the process in detail and was very reassuring. We followed the steps Sophie had outlined and our funds arrived without any delay. We were very nervous about the transfer but were reassured by Sophie.

19 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Miriam Mole,

Its good to know that Sophie was able to guide you through the transfer process in a way that made you feel comfortable - your feedback is important and allows us to work on continuously improving the service we provide ... thank you for sharing 😊

The CA Britline Team

Oceniono na 5 z 5

Security

Thanks to Diane for assisting with changing my security limits at short notice. I have now used Britline for 23 years and I have been delighted with the service. Highly recommend for Ex Pats in France.

18 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Mozelewski,

Seeing that customers are happy with the service we provide is really important for us.

Thank you for taking the time to share your positive (and long-standing) experience, and we look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

Highly recommended

We have just closed our Britline current account, which we've had since 2006, because, following Brexit, it was no longer sustainable to maintain our holiday home in France.

Throughout the eighteen years we've had the Britline account we've always found the team to be so friendly, courteous and helpful.

We cannot recommend them highly enough.

Thank you so much Britline.

14 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Davey,

We're sorry that your French adventure is no longer sustainable but appreciate very much your parting words - it's good to see that over 19 years your interactions with our team have always been positive.

We wish you all the very best for whatever comes next.

The CA Britline Team

Oceniono na 5 z 5

Banking in France..We moved to France in 2013 and used…

We moved to France in 2013 and used Britline for all our banking needs. They were excellent in every way and helped us through many of the issues relocating in France. We thoroughly recommend them.

13 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Fordham,

Thank you for taking the time to share your positive experience of working with us. We are very pleased to be have been a part of your French adventure.

The CA Britline Team

Oceniono na 5 z 5

Fantastic service

Fantastic service. Quick, clear and it all works! Really pleased with Britline and our advisor (Karen).

10 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Slater

It's great to see how happy you are with the service provided by Karen and the rest of the CA Britline Team ... thank you for taking the time to leave us these positive comments.

We look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

Efficient and swift response

Our personal bank advisor responds quickly and is very supportive. We have banked with Britline for a number of years and the service is always exemplary.

11 lutego 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mrs Green,

Thank you for taking the time to leave us a 5* review based on the service you have received from us. It's very much appreciated.

We look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

Wonderful, insightful support and advice

We have been with CA Britline for 4 years and during that time have had numerous occasions to discuss our financial situation and plans with Sarah Wren. She has proved herself a source of incredibly valuable support, covering a range of bank products and services. It makes such a difference having advice that is professional, reliable, and relevant, delivered by someone who is so knowledgable and sympathetic. Sarah and her team are fantastic! She really understands our situation, brings real positivity to our conversations -- all in all a total pleasure to do business with!

28 stycznia 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Davidson,

Thank you for your wonderful feedback and for taking the time to share your experience! 😊 It's great to hear that Sarah is making such a positive impression.

We look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

On est plus que content avec le service…

On est plus que content avec le service de Credit Agricole Britline. L'equipe est toujours polis et m'a assiste completement et amicalement quand j'ai eu des problemes techniques ou simplement des questions.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mr Hayward,

Thank you for taking the time to leave this feedback - we very much appreciate you sharing your postive experiences.

We look forward to speaking with you again soon.

The CA Britline Team

Oceniono na 5 z 5

Excellent service

Mr. Cunnington was so helpful and patient. He called me at the exact time planned and patiently talked me through the whole process of transferring Eur back to sterling. Furthermore, he then offered to handle the closure of my French account as he had all my details and could ensure the documentation was passed to the correct person. Cannot speak more highly of the help I received over the last couple of days. Thankyou so much.

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Jane,

It's great to hear that we were able to help you ... and we are grateful for the positive comments you have left.

Good luck with your next adventure!

The CA Britline Team

Oceniono na 5 z 5

Great advisor

This advisor spoke clearly and slowly to me. He was patient and thorough.

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Britline

Hello CWW,

We like patient and thorough! Thank you for taking the time to share your positive experience.

Don't hesitate to make contact for any future queries.

The CA Britline Team

Oceniono na 5 z 5

Excellent service

As a non-resident with a holiday home in France, I was looking for an alternative to my Societe Generale account because of the high annual non-resident charges now being applied. Britline offered what I was looking for and the service I have receieved for the transfer of account has been excellent. Although the account is online, I have had personal contact by telephone to set up the account and have named contacts for any follow up - something which disappeared from British banking years ago. Excellent service.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Britline

Hello Linda,

It's great to hear that the service you have received with the opening of you new account has been excellent ... thank you for taking the time to share your positive experience.

We look forward to continuing this banking relationship.

The CA Britline Team

Oceniono na 5 z 5

Never fear! Britline is here!

You know that sinking feeling you get when you know you have to ring the bank to discuss a problem? With Britline, you NEVER get that. It's always easy to get through and their advisors are excellent. Nothing is too much trouble and theor advice is clear, concise and easy to understand. Clym in particular was brilliant, patient and we even had a little laugh together. He's a credit to the bank.

13 stycznia 2025
Opinia niezależna
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Odpowiedź od Britline

Hello Mme Lawrence,

Thank you very much for taking the time to share your positive experience following recent contact. We very much appreciate your feedback.

We look forward to speaking with you again.

The CA Britline Team

Oceniono na 5 z 5

With Britline living and settling in France has been made considerably easier

My wife and I have been with Britline for over twenty years.
In all that time the service provided by them has been exceptional. There are simply not enough superlatives to describe it.
They provide a wide range of services from just having a simple bank account to other areas such as savings, insurance cover, currency transfer to general advice.
But it is not all about the services provided.
For us however, we save our highest praise for people who work there.
The Britline team - If you have a need to telephone them you will be guaranteed a warm, friendly and professional reception. They are generous with their time you don’t feel as though you are being rushed. There is always time for a friendly chat. It is for us like phoning family.
With Britline living and settling in France has been made considerably easier.

9 stycznia 2025
Opinia niezależna
Logo Britline

Odpowiedź od Britline

Hello P K Gillatt,

Gosh ... what a glowing review! We thank you for sharing your experience about working with us over the last 20 years.
Our team always strive to provide an excellent level of service and to see this recognised is greatly appreciated.

We look forward to your next call!

The CA Britline Team

Oceniono na 5 z 5

Marvellous helpline

Things might not always be straightforward using Ma Banque but my goodness the service on the helpline is second to none. Today we wanted to transfer some funds back the uk it wasn’t going well, so we picked up the phone and got to speak to Clym. Clym was professional, patient, calm, kind and helpful. He explained what needed to be done every step of the way. He made the whole process quite enjoyable! We then had cause to call back and as fortune would have it spoke to Clym again who immediately resolved our problem. I cannot praise Clym highly enough.

31 grudnia 2024
Opinia niezależna
Logo Britline

Odpowiedź od Britline

Hello Mrs Dowding,

Gosh ... what a wonderful comment to start 2025!
It's very much appreciated that you have taken the time to share your positive experience and we hope to speak with you again soon.

The CA Britline Team

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