The British Pillow Company Recenzje 

206
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Zobacz więcej

Oceniono na 1 z 5

Absolutely appalling experience. My order was placed in June, but when it became clear they couldn't deliver within the agreed timescales, I asked to cancel the order. I was told this wasn't possi... Zobacz więcej

Oceniono na 2 z 5

Ordered expecting delivery in time for our holiday but that didn't happen. I have sent e-mails and filled in the contact form to sort out returning thd items but have had no response.

Oceniono na 5 z 5

Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these “Contour Relief Pillows” which looked comfort... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

206 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(206)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 117

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Delivery was quite slow

Delivery was quite slow, and I never received the pillow that I ordred. Hence 4 start review! I decided to try the one that was delivered as i had unpacked it, and i love it.

26 lutego 2026
Oceniono na 2 z 5

The pillow stinks

The pillow stinks of strong chemicals also it says the “British” pillow Company it took ages to be delivered from China!!!! So not British at all……

The pillow it self is to soft and I’ve had to give up and return to my old ways

25 lutego 2026
Oceniono na 1 z 5

DO NOT TOUCH

If i could give this company zero I would. DO NOT TOUCH IT. I placed an order and have heard nothing despite phone calls, Emails. Basically took my money and now cannot get my goods of my money back. AVOID!!!

16 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Absolute Rubbish

If I could give zero stars I would! 2 pillows ordered 2nd February & still waiting for any delivery 3 weeks later. I have tried telephoning them nothing, used their website to contact them nothing, SMS messaged them nothing. The tracking detail has not been updated since 2nd February & is marked as 48 hour tracked delivery. These items were a wedding gift & they have now had to go without them - thank you so very much. I am now talking to my bank as this is now a fraud case & I am seeking a refund. Complete waste of my time - please don't waste yours with these people!!

21 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered pillows arrived a week later

Ordered pillows arrived a week later, they smell of plastic, it must be the foam inside, not happy contacted them to be told to let them air and the smell should go away. Contacted them 3 times now by email and not getting reply’s. Suppost to have a 30 day money back guarantee, but no one replies confirming howto return and get refund.very disappointed.

11 lutego 2026
Oceniono na 4 z 5

Received my pillow & in perfect condition.

Received my pillow it’s in perfect condition feels & is a nice quality. Plenty of tracking up dates did take 2 weeks to arrive but it arrived and was delivered by Royal Mail. Look forward to trying it and seeing if it improves my neck pain. Was abit skeptical after I ordered as I decided to read the reviews after ordering but overall a good experience and didn’t have any issues

13 lutego 2026
Opinia niezależna
Oceniono na 2 z 5

Product good, company needs to answer their phone /email messages

After ordering, I heard nothing about delivery. I emailed twice, rang 3 times - no response. I wasn't in a hurry just needed to know a day. It arrive 8 days after ordering via Royal mail. The tracking system didn't work until the day before delivery. The pillow is as described, I tried it last night it seemed comfy for my neck and shoulder, however, I woke up snoring ! I don't snore usually, most odd. I'll see how it goes over the next week, fingers crossed it helps.

26 stycznia 2026
Oceniono na 1 z 5

Pillows have never arrived

Since these pillows have never arrived, I can not give a review. They might have been despatched on 4th Jan, but 10 days later they are still showing as in transit somewhere. Very disappointed

14 stycznia 2026
Oceniono na 1 z 5

If I could give zero stars I would

If I could give zero stars I would. Product terrible. No support, too soft and generally really rubbish! Zero customer service. Ended up going through PayPal to get a refund as the company made no attempt to respond to any emails/return requests. Please save your money!!

1 sierpnia 2025
Oceniono na 5 z 5

Great ergonomic pillow.

This is the first time I have used a pillow this shape. It is really comfortable and my head and neck now feel better supported when lying on my back or on the side. I had read some negative reviews about it, but I think it's a great shape and size and I would thoroughly recommend.

4 stycznia 2026

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