Wonder why they changed the format? Have subscribed for years and very much enjoyed using the site. Now it is more difficult to choose counties, newspapers, etc. I was concerned that I could no lo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very much continuing to enjoy using the archive for my research and have been finding things easily. Some great finds regarding my family in local publications which I’ve been able to share. I like b... Zobacz więcej
The BNA site is unusable - too many pointless options that you have to scroll down to or over to reach, as well as wasted space on the left hand side of the screen that could be used better, so that s... Zobacz więcej
Reakcja na opinię
As a user of the website since 2017, the recent upgrade to it absolutely destroyed under a decade of work. They've made the new version absolutely inoperable. Breaking stuff and charging us for the pl... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The British Newspaper Archive is the largest online collection of historical British and Irish newspaper pages, created through a partnership between Findmypast and the British Library to preserve, digitise and share one of the world’s most remarkable newspaper collections. Since launching in 2011, the project has transformed access to the British Library’s vast holdings, bringing millions of searchable newspaper pages to researchers, historians, family history enthusiasts and curious readers around the world. Spanning from the 1600s to the modern era and covering Britain, Ireland, the Commonwealth and beyond, the archive contains millions of stories that capture everyday life, major world events and everything in between. From birth, marriage and death notices to reports of political movements, sporting triumphs, court cases and wartime experiences, the collection offers a unique window into the past. Working from the British Library’s newspaper facilities at Boston Spa, Yorkshire, specialist scanning teams carefully digitise newspapers from both original paper volumes and microfilm, using advanced technology to preserve even the rarest and most fragile titles. Supported by partnerships with libraries, archives, publishers and technology providers, the British Newspaper Archive continues to grow, adding new pages every week and ensuring that history as it happened remains accessible for generations to come.
Dane kontaktowe
Zjednoczone Królestwo
- support@britishnewspaperarchive.com
- britishnewspaperarchive.com
2,3
Słaba
155 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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The new search interface is awful.
The new search interface is awful.
It used to be so simple to search and filter content, but the new version has removed or hidden many of the features that made it genuinely useful. I'm genuinely shocked that this has been released in its current state.
Rather than improving the experience, it makes the product much harder to use and, honestly, makes me less inclined to use it at all.
29 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We appreciate you taking the time to share your feedback regarding the new search interface.
We are actively reviewing all user feedback on the new interface to identify areas for improvement as part of any ongoing refinements.
Kind Regards,
The British Newspaper Archive
You have just ruined a source I have…
You have just ruined a source I have been using for years. It is now far too complicated. Is there any way I can search under the old format?
Why did I not know this was going to happen until I found I had to log in to a new web page? I would have appreciated a warning e mail.
I can see from the reviews page that I am not alone in being horrified by the new format. It would seem that you may have also hidden several people's long-time research. I hope it can be retrieved.
I have read your patronising replies which suggest that we only need to read a blog for everything to become clear. We should not need a blog if the new format is as wonderful as you clearly believe. I tried an advanced search last night and it took ages longer than previously. You have removed the side bars which were the very quick means of narrowing the results down to a specific place and time. Now we have to use the irritating and time-consuming drop down filters.
Please tell me that you are keeping this under review. I hope to see many of the original search tools reinstated as soon as possible.
If something is not broken, never believe you must fix it.
28 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We appreciate you sharing your feedback regarding the recent changes. We understand that new interfaces can take some getting used to, and we regret that our update has caused frustration.
We are unable to revert to the old format but we are always here to help you navigate the new features. We have shared a number of blogs that may be useful for you including one specifically for search:
https://www.britishnewspaperarchive.com/blog/tag/news
https://www.britishnewspaperarchive.com/blog/the-power-of-search-on-the-new-british-newspaper-archive
Kind Regards,
Vicky
The British Newspaper Archive
First class customer service
For the first time, I needed to contact the British Newspaper Archive for help after the launch of their new website, as I couldn't locate my saved articles. Jamie responded almost immediately and provided clear, easy-to-follow instructions on how to navigate the new interface.
In an age where email communication is instant, I wasn't expecting such a quick response, nor such a helpful and detailed one. Sadly, truly excellent customer service seems to be becoming less common, which made this all the more refreshing.
The British Newspaper Archive exceeded my expectations, and Jamie was a superb ambassador for the company. Thank you for such prompt, professional and friendly assistance.
28 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you for sharing about your positive experience with our customer support team after the launch of our new website.
It's wonderful to know that we could assist you quickly and effectively in locating your saved articles.
We are grateful for your feedback on Jamie also and we will share your feedback with him.
If there is anything we can help with in the future when using The British Newspaper Archive, please do let us know.
Kind Regards,
Vicky
The British Newspaper Archive
Website has been ruined by its latest format
I use this site regularly and have always found it user friendly, until now! They have changed the entire website and have made it far too complicated! Don’t bother with it! Save your money and spend it elsewhere, with a hopefully more user friendly website
28 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We're sorry to hear that you're finding the recent website changes more difficult to use. We understand that changes to a familiar service can be frustrating, and we've published a series of blog posts over the past month explaining what's changing, why we've made those changes, and what to expect:
https://www.britishnewspaperarchive.com/blog/new-edition-british-newspaper-archive
https://www.britishnewspaperarchive.com/blog/the-new-british-newspaper-archive-arrives-on-28-july
https://www.britishnewspaperarchive.com/blog/bnas-next-edition
If there is anything specific you're having trouble finding or using, please get in touch with our Support team. We'd be happy to help and ensure your feedback is shared with the relevant team as we continue to improve the site.
Kind Regards,
Vicky
The British Newspaper Archive
HAD A SLIGHT PROLEM WITH MY…
HAD A SLIGHT PROLEM WITH MY UNDERSTANDING OF HOW THE SUBSCRIPTION WORKED AND HADINADVERTANTLY SIGNED UP. MAILED THE BRITISH NEWSPAPER ARCHIVE AND HAD AN IMMEDIATE RESPONSE FROM SOPHIE WHO THEN PROCEEDED TO RESOLVE MY ISSUE WITHIN HOURS ISSUEING A REFUND. SOPHIE CAME BACK TO ME ON 3 OCCASSIONS AND WAS MOST HELPFUL. GREAT CUSTOMER SERVICE .... THANK YOU SOPHIE
27 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you for taking the time to leave such a lovely review.
We're delighted that Sophie was able to resolve the misunderstanding around your subscription quickly and provide the support you needed. We'll be sure to pass on your kind words to her – she'll really appreciate the recognition.
Thank you again for your feedback.
Kind Regards,
Vicky
The British Newspaper Archive
Thank you Sophie
Many thanks to Sophie who found the full newspaper I was looking for, and she sent me the link to it! It couldn't have been easier for me. And all of that wonderful help made me take out another subscription.
21 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you for your review.
We are pleased to hear about your positive experience and that Sophie assisted you in finding the newspaper you were looking for. It's wonderful to know that help led you to take out another subscription with us.
Kind Regards
Vicky
The British Newspaper Archive
Fantastic National resource
Fantastic National resource - and brilliant customer query response time!
2 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi Wendy,
We're happy you value what The British Newspaper Archive offers and appreciate our quick response time within Support.
Thank you for your feedback.
Kind Regards,
Vicky
The British Newspaper Archive
Thank you Sophie for all your help!
Thank you Sophie for all your help!
1 lipca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you for your feedback.
We are so glad to hear that Sophie could be of assistance. Your kind words are truly appreciated.
Kind Regards,
Vicky
The British Newspaper Archive
They fixed my mistake
They fixed my mistake
I accidentally bought a year and they fixed it to be a month right away. They refunded the difference to my card quickly and without a hassle. I'm very grateful!
29 czerwca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We're so glad we could quickly resolve the subscription issue for you and process your refund without any hassle. We appreciate you sharing your positive experience with us!
Kind Regards,
Vicky
The British Newspaper Archive
Waste of money
Waste of money .
Paid £99 , felt like I had been mugged. had cheek to auto renew. I managed to turn off hope stays off.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We are truly sorry to hear about your dissatisfaction and the unexpected auto-renewal.
If you do need help or would like your account reviewed please get in touch with our Support Team.
Kind Regards,
Vicky
The British Newspaper Archive
Many thanks to Sophie at BNA
Many thanks to Sophie at BNA. She managed to find an article written by my late father that was published in 1937, 89 years ago!
22 czerwca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
We are so happy to hear about your wonderful experience and that we could help you find your late father's article.
Your feedback has been passed onto Sophie.
Kind Regards,
Vicky
The British Newspaper Archive
Joanna was extremely helpful in finding…
Joanna was extremely helpful in finding the newspapers I wished to view. Thank you
10 czerwca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you very much for your kind review.
If you need any further help with finding newspapers, please get back in touch.
Kind Regards,
Vicky
The British Newspaper Archive
Joanna is very professional
I had a problem with my suscription but Joanna helped me to solve it via email, she was very polite and efficent, I'm very grateful to her. Also the archive is so useful for research and I'm happy with it's services!
2 czerwca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
I'm sorry you had a problem with your subscription however great to hear that Joanna was able to assist you when you needed it.
We hope you continue to enjoy using the archive for your research. If there is anything that could be improved upon to make the archive better for you, please do let us know.
Kind Regards,
Vicky
The British Newspaper Archive
Mislead dates/over-selling
Be aware when using this site that vast periods are missing from publications and this is not indicated in the Publication Title selection. Three examples. The Aberdeen Press and Journal indicates the dates 1748 to 2005 are available, but the 12 years from 1/1/1951 to 1/1/1963 are not on the Archive. The Aberdeen Evening Express which the BNA gives dates of 1879 - 2005 has 20 years missing from 1/1/1919 to 1/1/1939. Finally the Kilmarnock Standard, 1875 - 1994 apparently, has 25 years missing between 28/12/1952 and 5/1/1978. There are probably examples for other publications too. These are not odd missing editions and should be clearly indicated otherwise it is easy to assume that there was no report of whatever is searched for whereas what is actually the case is that the BNA don't actually have the papers that they are tell you that they do. Poor, confusing and ambiguous.
18 maja 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Dear Jim,
Thank you for your detailed feedback.
We understand it can be frustrating when there are gaps in coverage. While the publication date ranges shown in our title listings reflect the overall span of issues held within the archive, selecting a publication will display a ‘More Details’ section containing additional information about the title and its available coverage.
Here are a few examples for the publications mentioned:
https://www.britishnewspaperarchive.co.uk/titles/aberdeen-press-and-journal
https://www.britishnewspaperarchive.co.uk/titles/kilmarnock-standard
https://www.britishnewspaperarchive.co.uk/titles/aberdeen-evening-express
Thank you again for your feedback.
Kind Regards,
Vicky
The British Newspaper Archive
Jaime was brilliant and went out of the…
Jaime was brilliant and went out of the way to help me with a important research paper.
11 maja 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Dear Tina,
Thank you for your review.
Great to hear that Jamie was able to assist you with a research paper.
Kind Regards,
Vicky
The British Newspaper Archive
This brilliant resource has proved an…
This brilliant resource has proved an invaluable aid in my research. Where I struggled to locate a specific 19th century letter to the Editor, I reached out to the helpful team and I thanks to the swift and incisive research assistance given by Joanna I was able to find what I needed.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi
Thank you for your review.
We're glad to hear that The British Newspaper Archive has proved invaluable in aiding your research and lovely to know that Joanna was on hand to help when you needed assistance.
If you need any help with The British Newspaper Archive in the future, please do not hesitate to get back in touch with our Support Team.
Kind Regards,
Vicky
The British Newspaper Archive
Good Sophie was amazing
Good Sophie was amazing. And very helpful 😁 このウェブサイトがとて素晴らしいです
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi,
Thank you very much for taking the time to review the service you received from Sophie.
Kind Regards,
Vicky
The British Newspaper Archive
Renewing my subscription
I wasn't sure why British Newspaper Archives hadn't automatically renewed my subscription so I emailed them. Sophie answered my email promptly and explained what I had to do and I straight away was able to reactivate my access. Happy customer.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi Sue,
Thank you for taking the time to review the service received by Sophie.
Kind Regards,
Vicky
The British Newspaper Archive
Ryan
Ryan, at the BNA was very Polite, Professional and very speedy in responding to my request. I cannot fault the BNA at all.
I recommend the BNA for all your archive newspapers.
Thank you
Mr S Powell
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Dear Mr Powell,
Thank you for taking the time to review your experience.
I'm delighted to hear that Ryan provided you with polite, professional and prompt service.
If you need any further assistance in the future please get back in touch.
Kind Regareds,
Vicky
The British Newspaper Archive
I signed up simply to download one…
I signed up simply to download one particular newspaper page that I needed to quote from for my studies, but first I needed to find the exact page; after clicking on and viewing three pages I was suddenly presented with paying options! The site offers limited 'free' access but is (deliberately?) unclear about what the limits are! I've gained nothing from using this website and am not happy about its false promises.
21 marca 2026
Opinia niezależna
Odpowiedź od Britishnewspaperarchive
Hi Darren,
Thank you for your feedback. We’re sorry that you were unable to find the page you needed within the 3 free pages allowance and that the service did not meet your expectations on this occasion.
In addtion, to 3 free page views after registering there are a number of pages that are always free to view:
https://www.britishnewspaperarchive.co.uk/search/results?AccessType=Free+To+View
If you wish to continue accessing more content beyond these limits, a paid option is available. Alternatively, you may want to try a local library to see if they have access to our library edition subscription that you can use.
Kind Regards,
Vicky
The British Newspaper Archive
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.