British Beds Direct Recenzje 

969
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a good experience with this company. Wanted a soft mattress and this was easily and quickly arranged and did not affect the delivery time 10 days later. The mattress 1500 Natural is lovely and... Zobacz więcej

Oceniono na 2 z 5

I placed my order on 7th June and it didn't arrive until over 3 weeks later on the 29th! A single divan bed and mattress. When it was eventually delivered the top of the bed was torn in places. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... Zobacz więcej

Oceniono na 5 z 5

Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I foun... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z łóżkami
  2. Sklep z meblami do sypialni
  3. Sklep meblowy
  4. Projektant wnętrz
  5. Sklep z materacami

Napisane przez firmę

Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

969 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(969)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 34

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Really solid constructed bed

Buying beds online is a nightmare, first bed purchased was of cheap quality, second on amazon returned,
This purchase is good and solid, well constructed and more than happy,
Fabric thick material and faultless in construction,
Communication was pleasant and samples sent without hesitation,
I put a delay on delivery due to work commitments and they held back on delivery until suitable,
Delivery was good, I live in an old cottage where getting a bed in is so difficult and the gaps are so tight,
They failed to get the bed to the room of choice, but to be fair they tried and gave it their best, was happy with that,
We did get the bed in ourselves but it took quite a while and don't expect anyone to have that much time,
We are really happy with the bed and would not hesitate in giving anyone reading this review, that the product we recieved was of 5+ star quality,

14 września 2023
Oceniono na 5 z 5

Fantastic ottoman beds

I was going around and around in circles looking for an ottoman bed but most appeared to be poor quality.

A friend referred me to British Beds Direct based on her own experience. It took about 10 days to be made and delivered - based on the colour I chose.

I am SUPER impressed. It is really good quality and sturdy. The based has tons of space (which I need living in a small rental).

This base was more than others but I'd highly recommend it as it is made to last - not fall apart in a few months like some of the others I saw online.

I'd highly recommend buying from British Beds Direct.

14 września 2023
Oceniono na 5 z 5

Good customer service, good quality product

Good customer service, bed delivered promptly. Can’t fault the Eleanor ottoman bed. Good quality and sturdy. The only niggle is the headboard where fabric linear pattern wasn’t in line with the horizontal edge which made me think it’s skewed when hubby installed it. My son doesn’t mind though🤣

14 września 2023
Oceniono na 5 z 5

Decadence itself!!

My beautiful, sumptuous Spencer super king size bed in opulence teal not only looks magnificent but is so comfortable on the micropocket memory foam mattress. I also couldn't believe the mattress arrived rolled up, so easy to fit it into my stairwell, which I thought might be a problem. The quality is very good and was easy to assemble. Unfortunately, the spacer for the slats and spanner were missing, but we had the means to manage. The guys who delivered were friendly, helpful and phoned 40 mins before arriving. They did make my cream stair carpet a bit mucky. I didn't put anything down to protect as it would have caused a trip hazard, being very twisting. It would be good if they could have used plastic shoes covers. That aside, I am thoroughly delighted with the bed and would highly recommend.

5 września 2023
Oceniono na 5 z 5

The bed is fantastic quality. Poor delivery driver.

The bed is fantastic quality. We are so pleased.
My only complaint was the delivery drivers language. His said, “the gypsy is here, f hell I’ve been working all day, you’re the last drop.” I also had to insist he take away the rubbish as I had paid for that as an extra. He told me that he will be made to pay for it because it’s not in the invoice. I showed him my email and insisted he take it away. He did this without further issues. To be honest I just wanted him out of my house. I am glad my husband was home because I did feel uncomfortable.

5 września 2023
Oceniono na 2 z 5

I could see the funny side

One for the grandkids …bit of a mess. So there were no instructions attached, which wouldn't have been that important, except half of the bed arrived with no nuts inserted for the casters to be attached …meaning they had to send me out nuts to hammer them in myself😂 only problem was not all the holes were there, so I had to drill a couple of holes in the corners for me to insert the nuts! I wonder if I now qualify as a bed manufacturer?

Don’t normally leave reviews but had to on this occasion. Only reason they don’t get 0 star is cos the delivery drivers were great and in all fairness they sent the parts I needed ASAP with a video on how to hammer them in lol. I don’t recall ever actually getting an apology for any of the inconvenience or even an offer they would just pick up the bed and correct the mistakes themselves. I’m sure I was just unlucky.

13 września 2023
Logo British Beds Direct

Odpowiedź od British Beds Direct

Dear James,

Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and are truly sorry to hear about the challenges you faced with your recent purchase. Your experience is certainly not reflective of the standard of service we aim to provide, and we deeply regret any inconvenience this may have caused you.

We understand that receiving a product with missing parts and no assembly instructions can be frustrating, and we genuinely apologise for the oversight in your order. It's essential for us to maintain the highest level of quality and customer satisfaction, and we acknowledge that we fell short in this instance.

We're pleased to hear that our delivery drivers were able to provide excellent service, and we're glad we could send you the necessary parts promptly along with a video guide to assist you. However, we also acknowledge that the inconvenience you faced could have been handled more comprehensively.

We want to assure you that your feedback has not gone unnoticed, and we will use it as an opportunity to improve our processes to prevent similar issues in the future. We take full responsibility for our mistakes, and we are committed to making things right.

Once again, we apologise for the inconvenience you experienced, and we genuinely appreciate your understanding and patience. Thank you for giving us the chance to address this issue, and we hope to have the opportunity to serve you better in the future.

Warm regards,
British Beds Direct Team

Oceniono na 5 z 5

Good bed, delivery and customer service

Really good, I got the bed on sale which was a bonus but we were in the process of moving house, so they were able to help by holding onto the bed and delivering it a month later once we were moved. They were happy to help and really quick to get this sorted! The delivery was on time and we love the bed.

17 sierpnia 2023
Oceniono na 5 z 5

Ordered a new bed base from British…

Ordered a new bed base from British Beds which required pickup and disposal of the old bed, we had good communication through out the whole process and the two guys who came to deliver were very good nothing was too much trouble, polite and careful when taking the bed upstairs, the quality of the new bed is very good just what we expected wouldn’t hesitate to use them again.

23 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

This is a really lovely bed

This is a really lovely bed. It was delivered quickly and we’ve slept better since it arrived. Headboard is absolutely gorgeous and feels heavy and high quality.

12 września 2023
Opinia niezależna
Oceniono na 5 z 5

Very happy customer.

Easy to use site. Clear purchase and delivery process.
Recieved constant updates by email and a phone call to check my order was correct before it was manufactured.
Delivery was on time
Bed was easy and quick to assemble
Very smooth process from start to finish with the company and love my new bed.

18 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

We are very pleased and happy with our…

We are very pleased and happy with our beds from British Beds ,we had a fault with one bed and they were vert quickly dealt with it ,no issues or waiting they just sorted it out .Would give 10 stars and no problem with buying from them again .

21 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Totally recommend

Great communication, checked order was correct beforehand, delivered on time and bed is lovely and well made, took a total of 2 weeks, would order from again 100%

15 sierpnia 2023
Opinia niezależna

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