Britannia Rose Recenzje 

UPDATE - still very disappointed. Britannia Rose responded almost immediately to my negative review below on Trustpilot but 3 weeks later I'm still waiting for someone from senior management to contact me, despite having rang and emailed them several times. My only option now is to post another review in the hope they’ll respond 🙁
Order number ORD1505166. I’ve never ordered fabric online before but thought that Britannia Rose looked like a large and reputable company. I’d already ordered fabric samples from them and checked their returns policy which said that I had the right to return non-bespoke orders within 14 days, so I thought I was safe to order 24m of fabric. However when I realised that it wasn’t suitable for the room I had planned to use it in and contacted customer service regarding returns I was told that cut fabric was considered bespoke and couldn’t be returned. Very disappointed with their service - no response to emails. I’ve checked other fabric websites and they are very clear that fabric cut from a roll can’t be returned, However Britannia Rose is not clear about it - I assumed bespoke products were things like made-to-measure curtains and blinds. Won’t be using them again.

Cant thank Britannia Rose enough. From Ordering on website to Hanging of Curtains and Roman Blinds, everything was excellent.
Website easy to use with instructions etc. Communication and feedback was excellent, gent on the phone easy to deal with.
Updates excellent.
Quality of Curtain material and workmanship was excellent. Very quick and efficient service as well.
All-round EXCELLENT. Would recommend and definitely use again, Thank You again

This is the second time we have used Britannia Rose and we haven’t been disappointed. It is very easy to order online and the choice and quality of materials are very good. They have made an excellent job of my curtain’s and they package them perfectly without any creasing so they can be hung straight up. First class job and service. Very pleased. Thank you Britannia Rose.

Curtains are great and we'll made. Look great in our lounge. Despite problems with tge supplier ,which was beyond your control, you answered all of my questions promptly. Curtains arrived well packaged and very quickly once supply issues were resolved. Thank you very much.

Ordering - easy, great production speed, excellent customer interaction, very well made curtains and cushions, professional finish. Room looks refreshed and alive! Thank you

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK.
Gorgeous designs from Britannia Rose. But I need a heavy duty vinyl - hard wearing as it is needed for the hall stairs and landing and such vinyls are not available. Pity!

Lovely curtains, well made, good range of fabrics, good customer service.

Really easy to order, website professional and straightforward to navigate with clear instructions. Curtains and blinds both delivered on time and are high quality. Couldn't believe curtains had no creases! Thank you they look beautiful.

Super communication and excellent service. Very easy site to use. Beautiful curtains, Roman blind and cushions. Highly recommended company for bespoke home furnishings.

Great service. Easy to order with full instructions and options of finishing. The curtains were beautifully made, brilliant quality and just perfect for our room. Highly recommend this company. 10/10

Beautifully made curtains and excellent quality from Britannia Rose , I'm really pleased and will definitely buy from them again .Any samples are sent out promptly and they are easy to contact if you have any questions

Brilliant company, we have used a few times for curtains and blinds. The quality of the items is amazing and the customer service is great. A bracket broke in my son’s blind a few months after ordering and they sent me out a replacement straight away! Highly recommend

Excellent service from start to finish, beautiful quality fabrics to choose from. Well packed and speedy delivery. Now dressing my windows looking fabulous.

This is the second time ordering from this company and the service and speed of delivery were great both times. I love the new cushions that finish off our lounge perfectly. I shall definitely use this company for future fabric/soft furnishings again.

Ordered for my mum, Great service, simple to order, good price and great quality curtains. Would definitely recommend

Amazing quality curtains. This is our second time ordering from Britannia rose and would always use them for our made to measure curtains. Only thing is the turnaround time is always a little longer than expected so wouldn’t recommend ordering in a rush! Worth the wait though.

Brilliant process from start to finish! Images clearly show the range of cloth, true to colour! Samples perfectly enabled me to make a choice and my cloth was here within days. Not easy to buy cloth on line but was really happy with my choice!! Certainly recommend and would use again!

The web site was easy to use. The communications from the company were good. Curtains and blind were delivered promptly. I’m very satisfied with my purchase.

Disappointed After a Great First Order
I was very happy with my first order from Britannia Rose, so I confidently placed another—this time for four fabric samples. Unfortunately, only one arrived. I had to chase the company to find out that the others were either discontinued or delayed. Despite promises and an eventual refund for two of the samples, the 4th sample still never arrived, but did get refunded when I asked. Even more frustratingly, the samples Britannia Rose claimed were unavailable, still continue to be listed for sale on their website, despite my raising this with them three times. When at a later date, I decided against better judgement to place an order for one of these fabrics, I received a message some days later saying the order couldn’t be fulfilled. I found out the hard way that it wasn’t just the samples that they no longer sold, the fabric had been discontinued too. I was told 6 days ago, after I had to ask for my money back, I’d be refunded in a few days, but I’m still waiting.
It's extremely disappointing to see a company knowingly advertise products they can’t deliver. A company should be abreast of fabric availability, especially ones that have been discontinued, so they may remove them from their website, to prevent customers ordering items that can never be fulfilled. I appreciate that updating websites can take time, and on occasions there are delays in manufacturers/retailers communications but in this case that isn’t so. To summarise my experience of Britannia Rose, appalling communication regarding fabric availability, poor customer communication and unkept promises made this a frustrating experience. My experience has put me off of ordering from them again, or recommending them. Order number ORD2526115
Edit 1st June 2025 - I have today received a full refund for the unfulfilled fabric order.