Bristolandbathintensivecourses Recenzje 81

This company has shown me levels of disorganisation and disregard for customers that I did not think were possible in a professional service.

My 7-day intensive course was cancelled at the last minute, rescheduled, and then completely abandoned. Despite calling and emailing repeatedly, I received no communication whatsoever from the instructor before the course. On the confirmed start date, the instructor simply did not show up. No explanation. No apology. Nothing.

I rearranged my entire work schedule twice for this course, losing valuable time and income, only to be met with silence and excuses. Even basic information such as start times had to be chased daily, and every promise of “someone will call you” amounted to absolutely nothing.

Getting a refund required persistent pressure, escalation and weeks of chasing, which should never be the case when a company fails to provide the service paid for. The lack of accountability and professional care is astonishing.

The refund does not erase the wasted time, stress or complete absence of reliability. This experience has made it clear that customer welfare and communication are simply not priorities for this company.

I would not recommend them to anyone.

Tim was a great instructor, he helped me a lot with my confidence and made me feel so comfortable. Would recommend him time and time again! Thankyou

There was lost of problem with communication. On the week before my course they told me that they are struggling for instructor and might have to move some things around. It got until the day of my course and still hear nothing. During this time I was in contact with a " manager " who was full of promises and did not follow through. In the end my course got rescheduled to the following Monday. I did not find this out until 8pm the Sunday before. Due to all this messing about I was promised compensation but of course got nothing.

Once I got on the course my instructor Paul was incredible. He got me up to test standard so quickly and honestly recommend him as instructor. I passed my test today with not a single driving fault.

Overall I would say that the company themselves are not worth wasting your time over. However once you get on the course the instructor make up for it

paul paul paul… what a fantastic instructor he is. Patient and kind and i’m so glad i had him as my instructor. I COULD NOT recommend him enough. I’m waiting for the intensive course to sort me out a test at the moment so hopefully it won’t be too long and hopefully 🤞 i pass first time. The experience is amazing. Thank you so much Paul! Thank you to the intensive course for hopefully sorting me out and helping me get my test booked for soon. Just relying on the company now for a test. Rylee

Paul the instructor was excellent - unfortunately the company he works for you receive loads of stress with lack of communication a really messed up booking he is autistic and we had intensive lessons for a reason but two days before found it was not going to happen and willy nilly lessons began which does not suit his style of learning - I threatened the company with action and we were scheduled to start with Paul - my word what an amazing guy he taught my son everything and my boy really liked him and today he passed first time with only one minor

Tim was a FANTASTIC driving instructor. This was my third time trying to learn to drive and from our very first session he made me feel comfortable and capable of driving. He was so friendly and supportive and never let me doubt my own abilities. With his help i passed first time after years of being scared. I will forever be grateful i was given Tim to learn with and would highly recommend him. This review and rating is specifically for Tim the instructor and not a representation of how i feel about the company as i ran into many issues with them throughout the process. Tim however was a star. :)

Avoid if you want professionalism and reliability. If you want communication and commitment to deliver what you have paid for without "hiccups" proceed with caution! If there was a grading lower than one star I would select it.

I usually enjoy putting reviews on and calling out exceptional service and rarely feel the need to have to write a review such as below, and believe me when I say this is an abridged version of the nightmare experience.

I booked and paid in full for a 5 day intensive course in August for my daughter to start in October. She apparently should have been almost test ready at the end of this. Her first experience of driving should have been a really exciting milestone. Instead, even up to the planned start day we were chasing for confirmation and updates.

On the day we waited and waited, and...no show! I contacted the company who didn't/wouldn't answer the phone after over an hour of trying, but communicated largely over text or email. They committed to a call from the Manager early afternoon as they were out teaching pupils in the morning. After constant chasing and threats of contacting the bank for fraud or police, ( I genuinely believed this was a scam company), I eventually got a call with the MD - 2 days later - when he deigned to call me. He committed to call me back the following day after investigating the issue, however after a further 2 days and me chasing seemed to want to brush it under the carpet as the lessons had started. He seemed to not appreciate this is not a one-off but a repeating trend through all the reviews. Im not optimistic that this will be addressed and processes reviewed, along with an understanding of how to deliver at the very least an average service to customers, who - afterall - are in the end paying the salaries of the limited number of personnel who work there.

The first lesson took place. After never sitting in a driving seat of a car on a public road, she drove to Bristol and back to Weston. Straight roads, not many junctions or roundabouts. She did have 4 of the 5 lessons and at the end still didn't understand basics such as clutch control, gear changes, junctions, roundabouts or reversing, etc. She, in essence had 16 hours of largely straight roads. Her confidence behind the wheel was non existent.

Now a new turn when trying to schedule the 5th lesson which was missed from day one. The 5th lesson was now unable to be rescheduled as the instructor had suddenly developed a health issue. The company have apparently less than a handful of their own employed instructors, and subcontract a lot to other businesses/instructors. I was offered one of those to complete the course, but with now no intention of any further engagement with them I had a verbal commitment to get 20% back from the MD. I then had to continually chase for that, and from a written confirmation days after my call wIth the MD who had advised it would be finalised by the end of the next working day, I finally got this refund, again after chasing relentlessly today, 3 weeks later.

In fairness the MD offered me some free lessons if the 5th were taken with them and I declined, advising him I would rather pay another company than go through any more hollow promises or failure to deliver at the very least an instructor on the scheduled day and/or on time, even if free of charge, with theirs.

After 16 hours of driving with this Company, I booked her with BSM in Weston-super-Mare. This experience is like night and day!!!

The instructor advised she had not even had the basics explained to her but now after just 10 hours with a different company she has progressed both in confidence and ability.

A waste of £800 for 16 hours of driving tuition apparently, with a lot of disruption and emotional stress for my 17 year old daughter thrown in free of charge.

No-one I had experience with in this Company from the MD down gave me any confidence to do what they said they would within the committed timeframe. It was like the tail wagging the dog throughout this unfortunate experience.

My summary is that if there is a worse example of customer service or client centricity I have experienced in my adult life I cannot recall one. Please do your research thoroughly and read and believe the reviews. People generally only call out the very good or the very poor for a reason.

My instructor Jon was excellent. Super helpful, patient and kind. He really improved my confidence and I wouldn’t have been able to pass without him! Really positive experience!

PLEASE DO NOT USE THIS COMPANY! I have never moaned on any platform before but I have to worn other people.
I purchased a 7 day crash course on 16th July 2024!! 5 days out of the 7 had been used and I had been waiting for a driving test since February 2025 and emails were going back on forth saying that they couldn't get a test. After multiple emails and getting nowhere I had enough and asked for my money back as of MAY 2025. Multiple emails again saying the payment is on its way and nothing ever came through, I have tried to request it back through the bank and got nowhere, I am still trying now. I have been lied to the whole time, DO NOT GIVE THIS COMPANY YOUR MONEY !

Good instructor, stays calm when make mistakes and doesn’t shout at you, I enjoyed my time with him, 20/10 experience

I paid for lessons in April of 2025. By July I was ready for my test. There is a currently a back log which I appreciate however it is now mid November and the school are yet to book my test. On top of this, it is impossible to get hold of anyone in the office and all I get is an email about once a month to say they are working on it. At this stage I will need to pay for extra lessons as it’s been so long since my last one. I understand that there is a high demand for tests at the moment but unfortunately the lack of contact from the office has forced me to write this review. Having the test booked by the school was part of the package I paid for so I would at expect least a bit more effort from the team in the office. It’s not good enough and I strongly advise people to book lessons elsewhere

Absolutely terrible customer service by all members of staff.

I had booked my intensive driving course months in advance, and this company have contacted me a week or so prior to my scheduled dates to tell me the instructor was unavailable.

Understandably, this was upsetting as I had already booked a week off of work but, of course, these things do happen.
The member of staff, that I spoke with via text message had offered a refund of £200 from my original course cost as an apology for the inconvenience of having to reschedule. At the time, this felt both kind and fair, and I was happy with this resolution which was offered me on the 16th of September.

Following this I have had my lessons as organised by this company- I say “organised,” as that is effectively how this company works. They assist in connecting you with local driving instructors and effectively act as a middle man.

I have, since September, been chasing up the refund that I was offered both by email and by text to no avail. I have been referred back and forth between multiple members of staff- on one occasion speaking to the manager, who although reasonably pleasant, was completely unhelpful in resolving the issue at hand.

At every turn I’ve been passed back and forth between different members of staff, and told that someone should call me, or that things are being reviewed, or discussed. It doesn’t take a rocket scientist to issue a refund that’s been outstanding for over 2 months. Nor does it take a genius to uphold some level of respect for their customers.

The team seem unable to keep their word, nor do they operate in a manner that I would deem to be either trustworthy, fair, or honest.

Further to this, the manager had also claimed that help with booking driving tests is also included in the price paid to the company, however I’ve not received any help with this, and have had to also pay for this out of pocket.

I recommend staying away- they have some great instructors, but you’re better off searching for them on your own terms and avoiding this company altogether.

Amazing services, struggled finding a good instructor for a while then Tim reached out and helped me so much. He did everything he could to help me get ready for my test and worked around my schedule. I may of not passed first time but he never gave up on me. Will always be grateful!

Instructor was fantastic, calm and got me to test standard from zero experience in less than 35 hours. Office communication and lack of test organisation less so.

Booked online with the company and put with instructor Jon, currently doing the course. He has been great, clear and informative. He knows his stuff.
He’s helped me to get back on the road and be confident. Thanks so much Jon

This was by far the best company I used for learning to drive, Phil was very helpful and replied quickly to my queries and bookings and accommodated me very well.

My driving instructor Jon was amazing, very welcoming, professional, had great knowledge, and very flexible/accomodating he let me work at my own pace whilst also pushing me to my ability, and showed a proper interest in me passing my test. I don’t think I would have passed so quickly if not for Jon, would highly recommend this course for everyone.

On purchasing you are informed your allocated driver will be in touch the week before. Having not heard anything by Wednesday the week before, I contacted them, only to be told that the instructor was no longer available and the best they could offer was an instructor that was available for 2 hours per day of that week (with the rest to happen on another week) - I reluctantly agreed, as it was short notice and better than nothing (I had already booked the week off). In hindsight I wish I had just cancelled then.

The instructor arrived on the Monday, he didn't know the Kingswood test area or local streets and I noticed a few days in that he had a pink trainee (PDI) badge - I had not been informed of his trainee status and at the time, the website stated “DVSA approved instructors” (strongly insinuating an ADI) and “Local instructors with plenty of experience and knowledge of the test routes." Following my contact with the manager to point out this hugely misleading statements, the website has now been altered, but be aware, your course may not be intensive, nor with a fully qualified instructor, or one with knowledge of the local test roads!

After the first week / 10 hours, I had lost all trust in the company and requested the remainder to be refunded. The partial refund process took multiple weeks and was only resolved when I threatened a full dispute - funnily enough, they were able to process it rather quickly at that point. Even with a partial refund, I do not think what I paid was worthwhile and per hour worked out expensive for a trainee. Overall, it was a massive waste of my time, both in terms of the week booked and the multiple emails afterwards. AVOID!

I found the company to be professional and quick to respond to contact I made with them. Took my lessons with James. He was friendly, knowledgeable, reassuring and helpful during the time I spent with him. His patience and constructive feedback made the experience enjoyable and productive.

Alan was an amazing instructor. He helped me get through the anxiety of Driving and explaining and showed me how to fix my mistakes. I believe Alan is the only reason I was able to pass my test as he made sure I felt confident in my self and made sure I had time and a bit of extra practice the day of the test.

I recently completed another 6 hours refresher course.
As before, the instructor was exceptionally patient and knowledgeable. Very accommodating at fitting my sessions round my work pattern- all round another very good experience.