Brant Self Storage Recenzje 182

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always poli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Tom helped brilliantly with all my queries. Excellent PR and communication. Decided to rent a long thin storage container in Farnham rather than Alton and Tom had it cleaned and ready for me today for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently used Brant Self Storage and had an excellent experience from start to finish. Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything cle... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Magazyn samoobsługowy

Napisane przez firmę

Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.


Dane kontaktowe


4,8

Doskonała

Wynik TrustScore: 5 na 5

182 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 75% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Brant self storage

We hired a container and the whole process was easy from start to finish. Set up was quick and straightforward, and cancellation when we were finished was just as easy. We’ve used this service before and would definitely use it again. Everyone we dealt with was polite, friendly, and helpful throughout. Highly recommended.

17 grudnia 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you for your kind review – we’re really pleased to hear you found the whole process easy and that our team were friendly and helpful throughout. We truly appreciate your recommendation and look forward to helping you again in the future - Jenna

Oceniono na 5 z 5

Overall good price and service

Helpful staff guided us around the site via telephone when we went to have a look at different unit sizes. Easy to reserve a unit, easy 24/7 access. Competitive pricing. Would recommend.

16 grudnia 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you for your review, Carol. We are happy to have helped! Jenna

Oceniono na 5 z 5

The storage is clean and tidy.

Helpful and friendly service.
The location of the storage site (Alton) is excellent, good security, site is clean and tidy the units are immaculate. 24/7 site access is helpful.

28 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Removal men were so helpful

Removal men were so helpful, thoughtful and careful, both with packing the van and the storage unit. They made a very challenging day so much easier and everything went so smoothly. Thank you.

24 listopada 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you so much for your kind words — we're really glad to hear the team helped make a stressful day easier for you. We’ll be sure to pass your feedback on to the removal crew, who will be thrilled to hear it - Jenna

Oceniono na 5 z 5

100% recommend to friends

Used the Cowes, IOW, Brant Self Storage facility to store kitchen cabinets whilst building work was taking place. Brant Self Storage was perfect as the unit was large, dry and secure and provided on highly flexible terms. Would 100% recommend Brant Self Storage to friends needed storage facilities.

27 listopada 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you for taking the time to write this review, James.
We are glad to have helped you - Jenna

Oceniono na 1 z 5

Breach of Consumer Protection Law

I recently enquired about storage at Brant Self Storage and was offered a complimentary collection service along with four weeks free storage. I later found out that this offer was only available if I purchased their in-house StoreProtect cover, even though this wasn’t mentioned in the quotation, pre-contract information, or their published terms (which state customers may use their own insurance).

When I looked into it, the cost of StoreProtect was around 500% more expensive than the equivalent insurance I found independently. The condition linking the free collection service to buying StoreProtect was only disclosed after I queried the insurance requirement, which made the process feel far less transparent than expected.

I’ve chosen not to proceed and am sharing this so others know to double-check what conditions apply to any promotional offers.

18 listopada 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Hi Luke.

Thank you for your email and for taking the time to share your concerns.

We’re sorry to hear you felt the process was not as clear as you expected, as this is never our intention. To clarify, all pricing – including the StoreProtect charges – was discussed in writing with you prior to the reservation being made. In addition, we applied two promotional deals to your quote (four weeks free storage and the complimentary collection service), rather than our usual policy of offering just one promotion.

To clarify, the free removals would have been removed if you opted to go for a 3rd party coverage for your insurance needs, as this would be classed as a 3rd discount to your booking, so we needed to remove 1 current offer applied to your booking.

We have also tried to contact you by both phone and email to discuss this matter further but have not yet heard back. If you would like to talk this through or if there is anything else we can clarify, please reply to our email and we’ll be happy to help.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service leading up to our move. I spoke to a couple of staff from Brant Storage. The First Gentleman was Ben who was so helpful with recommending the ideal size, sent helpful videos and information and was very kind and patient. It was Dev who helped me through the process thereafter who again was super kind, patient and extremely helpful, was always there to answer the phone or email if I had any queries with fast responses with no issues. Great team. Lastly I also want to mention the removal guys we had Vince and Josh through Brant storage. They are excellent! Really quick and organised, on time, great communication and again really friendly! I’m so pleased to be having our things moved from a storage unit with a lack of customer care to somewhere who clearly puts that first! I absolutely recommend them and this is solely based on the people. The area is really secure and well managed, 24/7 customer access and in really good spot :)

18 listopada 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you so much for your amazing review — we’re thrilled to hear Ben, Dev, Vince and Josh all made your move smooth and stress-free. We pride ourselves on friendly, reliable service, so it’s great to know you felt the difference. We really appreciate the recommendation and are glad to have you with us!
I will ensure your comments are passed on to all the staff you have mentioned- Jenna

Oceniono na 5 z 5

Excellent

Excellent! I have never hired a crate before, but the process was easy. Crate was clean, I never had access issues and could park right next to it everytime to unload and load. Very happy experience.

17 listopada 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

We are pleased to have made your first self storage experience hassle-free! Thank you for choosing to store your goods - Jenna

Oceniono na 5 z 5

Great service and perfect storage…

Great service and perfect storage facility - helped us a great deal
Highly recommend them

12 listopada 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you, Tony. It has been our pleasure to help with your storage needs - Jenna

Oceniono na 5 z 5

Booked a unit at Brant for 6 months’…

Booked a unit at Brant for 6 months’ storage during house rebuild. They collected a Luton’s worth from our rented accomodation and stacked beautifully in our unit. We have just booked redelivery (after 15 months 😱) and all has been quick and easy (well, except the rebuild 🙄). Good company, would recommend.

20 października 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you, Mark. It has been a pleasure to help

Oceniono na 5 z 5

Professional organisation

From the first enquiry via telephone to completing the agreement for hire of container everything has been handled in a very organised professional friendly approach with clear concise instructions. So far very impresses

11 października 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you for your review. We are pleased you have found the process easily. Please reach out if there is anything we can help you with in future- Jenna

Oceniono na 5 z 5

Good Unit Extremely Clean With Really Good Security Access

Contacted Brant Self Storage to discuss our needs for some storage. The lady l spoke with was very helpful and gave good advise on the options available to us. We decided on the 80sqft unit which is a split unit. Received all the contract documents via email promptly after our initial contact and then all the relevant access information to start using our storage unit. Access information was clear and easy to follow. These storage units are brand new so extremely clean ideal for our requirements. Only a couple of items that l was informed of when l spoke with lady until l received the contract was that you also have to take out their Store Protection insurance and they take a deposit of £150 with your first payment which is refunded when you vacate the storage unit.

7 października 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you so much for the fantastic review! We’re delighted the 80sqft split unit is a perfect fit. Great to hear that the contract and access details were easy to follow and that the new units and cleanliness meet your expectations.

Thanks again for choosing Brant Self Storage!

Oceniono na 5 z 5

Great location

Great location , easily accessible, secure & very helpful staff.

6 października 2025
Opinia niezależna
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Odpowiedź od Brant Self Storage

Thank you, Brian!

Oceniono na 5 z 5

Easy enough to get set up

Easy enough to get set up, brand new containers in Eastbourne. Easy in and out - drive straight up to container and unload. Thanks

20 września 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you for your review, we are so pleased you are happy with our services!

Oceniono na 5 z 5

We had nothing but great service from…

We had nothing but great service from the moment we spoke on the phone. The guys who did the removal were excellent and the storage facility was immaculate. Really appreciate everything they did to make our move smooth!!

12 września 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you so much for your kind words! We're delighted to hear that you had a great experience from start to finish. We truly appreciate your appreciation for our team and the storage facility. It was a pleasure to assist you.

Oceniono na 5 z 5

Caravan storage.

Caravan storage.
The site has fantastic pitches, easily accessible any time of the day.
Very clean and tidy.
My wife was impressed with the caravan cleaning facilities! Very handy.
Dev and the team are readily available for any queries.
Our minds are at ease due to the 24hr security and the measures taken to keep our pride and joy safe.

15 września 2025
Opinia niezależna
Logo Brant Self Storage

Odpowiedź od Brant Self Storage

Thank you so much for your wonderful review!
We will pass your comments on to Dev! Please do not hesitate to reach out if we can help you.

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