Late delivery, given items extra day but they couldn’t collect immediately then was told I would be charged for extra days. poor customer service, over 6 calls to try and sort this out!!! Resolved but... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 7, Merthyr Tydfil Industrial Estate, CF48 2SR Merthyr Tydfil, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service and a delivery with a smile. The items were clean and looked after. The delivery man was very polite and helpful.
How easy it was to deal with you, r company, and professionalism of your helpful staff
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Good service and delivery kept updated with email and text and driver called before delivery. Returning the item was a pain and nobody answered the phone or 2 days to reply by email finally picked up... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Dane kontaktowe
Unit 7, Merthyr Tydfil Industrial Estate, CF48 2SR, Merthyr Tydfil, Zjednoczone Królestwo
- 01685 723 050
4,3
Doskonała
14 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Sharon, thank you for your positive review. We're delighted to hear that you received great service from our Merthyr Tydfil team and were happy with your hire experience. Kind regards, the Brandon Hire Station team.
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Christopher, thank you for your 5-star review. We're happy to hear that you had a great hire experience and found our service reliable. Kind regards, the Brandon Hire Station team.
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Darren, thank you for your 5-star review. It's great to hear that you received friendly service from our team. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Late delivery fiasco
Late delivery, given items extra day but they couldn’t collect immediately then was told I would be charged for extra days. poor customer service, over 6 calls to try and sort this out!!! Resolved but blame put on automatic messaging….. well get rid of it! I will be looking elsewhere next time
10 kwietnia 2024
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Sheena, thank you for your feedback. We are sorry to hear that you were not satisfied with your hire experience and have passed your review on to our team to ensure this has been looked into. Kind regards, the Brandon Hire Station team.
How easy it was to deal with you
How easy it was to deal with you, r company, and professionalism of your helpful staff
12 października 2023
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Glenys, thank you for your kind feedback about our company and our Merthyr Tydfil branch. We're pleased to hear that you found your hire experience easy and received helpful and professional service from our team. Kind regards, the Brandon Hire Station team.
Very easy to book online
Very easy to book online. Item ready for collection on the day booked.
4 września 2023
Excellent service and a delivery with a…
Excellent service and a delivery with a smile. The items were clean and looked after. The delivery man was very polite and helpful.
30 kwietnia 2023
Scaffold Tower Chaos
I ordered and paid for two scaffold towers, for delivery on the morning of 10th October. When they did not arrive by 1pm I rang the local depot and was told delivery was not scheduled until the following day. I was told that the depot could not deliver on that day. I then rang the head office and they confirmed the depot had made a mistake. I had to send my labourer away for the day. An hour later the depot rang to say they would deliver in the next hour!!
On delivery there was only one tower, not two. I again called the head office who confirmed it should have been two towers. As it was, I managed with only the one tower and was told I would receive a refund when the tower was returned. This happened on October 27th and I was told the refund would be in my bank within three days. I am still waiting on 8th November.
10 października 2022
Odpowiedź od Brandon Hire Station - Merthyr Tydfil
Hi Mike, reading your review I can see that your experience was a really poor example of our customer service and for this I sincerely apologise. I can see that you were caused inconvenience by the mix up and I thank you for taking the time to bring this to our attention.
I am going to speak with the branch in relation to what happened and I will then contact you privately to discuss things further. You can send an email to customercare@brandonhirestation.com if you want to add anything else for me.
I look forward to speaking with you soon - Emma
Excellent service.
11 października 2022
Good service and helpful delivery guy
Good service and delivery kept updated with email and text and driver called before delivery.
Returning the item was a pain and nobody answered the phone or 2 days to reply by email finally picked up on Saturday morning 3 days overdue had to wait in allday
3 października 2022
Top service as always
24 maja 2022
scaffold for a small job competitively priced
I needed to hire scaffold for a small domestic job, Brandon Hire were competitively priced and offered convenient delivery times. The equipment supplied was in good condition, no parts missing and suited my needs.
When arranging collection their staff were very accommodating.
Thanks Brandon Hire!
18 maja 2022
Quality kit, helpful service
We hired a Timberwolf wood chipper, which worked well, and the in-person and phon
7 marca 2022
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