Branch Recenzje 264

They Stole money out my account I will never use them again

This banking company has got to be a scam, I had transferred money for the first time with them to my actual banking card and the money is just gone. Has not gone into my other account, and of course there just happens to be no transaction that I even transferred 330$?! They are asking me to prove it with a transaction number but for whatever reason there isn’t one. The only proof I have is my bank on their app shows 330$ in my other account that isn’t actually there and they aren’t trying to help me at all. I’ve called multiple times and all they care to do is leave me emails when I’ve continually requested a phone call… just 330$ just GONE is complete bullshit. Absolutely do not use their transfer banking system bc they will steal your money and say you never transferred it.

Pathetic team who is just blank themselves

Served by Alex, who was fantastic and kept our glasses topped up. Amazing food and service. Highly recommend. Will defo return.

Excellent service especially Alex he made sure our glasses was full at all times defo coming back . Food also amazing . Highly recommend.

Had an amazing brunch catching up with old friends. We were hosted by Alex, and he ensured we had a fantastic experience. The food was lovely and our glasses were never empty. Thank you for a brilliant afternoon

This is the worst company I have ever dealt with. They need to be shutdown. My wife was hospitalized with Addison’s disease, had her gallbladder removed and diagnosed with liver failure. I spent 10 hours delivering for them to pay for her medication. Went through hell to get the card activated now they put it on hold for no reason. I was told a supervisor would call me back it’s been 11 hrs. I explained the seriousness to 5 reps and all I kept getting was blah blah. Supposedly all the supervisors are at home sleeping while my wife is dying. What the hell kind of company does this? Does anyone have any advice please?

Branch is horrible. Customer service doesn't reply in a timely matter, if they even reply. The amount in how much to borrow changes frequently around the holiday time and the system pulls recorded hours sent over at its own convenience. It is frustrating to say the least. Please use another platform if you can. Save yourself the trouble of using Branch.

I did not like how it kept my mailbox full of junk

I would give them negative stars if I could
Garbage business
If you have an Uber procard, your better off never using this bank

I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated and if I want daily funds is available! If you choose to use this account via Uber or any app that has your information they can access it without you having your account unlocked. Don't lie on the bank fir your misjudgements my regular bank has been hacked twice in 1 year, so regardless the institution you got to manage who you deal with!

its alright
not the fastest app ive used but its simle enough to get things done
hoping for a few improvements soon

I someone made a illegal transfers from my account they won't tell me what account it was sent to they request back up pay moved it and my daily earnings. Now they expect me to pay it back. Matter unresolved. They only operate off Artificial intelligence. So I'm filing a complaint with the BBB also with consumer affairs. I can't even Uber because they taken all my earnings.

They are holding 3 authorization charges for one Uber trip that has already been paid to the merchant and they have also released the hold. I tried to resolve the issue through in app support and lost access to my account after a bad interaction with a representative. He changed the phone number on my account so the app would not recognize my number. When I gained access again a few days later the 3 authorization holds were gone and I never got refunded. I have been receiving vulgar spam messages sent to my email everyday since the interactions!!!

Iam an customer of the branch and iam very happy with branch and thems service is very good.

STILL receiving spamming emails from Branch banking (specifically Will, Stan, Ela & Manny recently), asking me to send them extremely sensitive information via email, in order to close an account I NEVER used, that NEVER had any money in it. I have put my request in writing many, many times, to no avail, and I continue to receive these spamming emails stating they can't close my account without me sending them my social sec # via email. This makes NO sense, since the reason they keep emailing me is that they want me to verify the info in order to keep my account open - which is exactly what I do not want. They must have had that info to open the account in the first place, and I'm not providing more info on an account I want deleted. Common sense would dictate that they'd just close it, but they are playing games. There is no viable phone # staffed by a human in which to get assistance. I have told them many times there is no money in the account and it was never used, yet every email they send tells me they'll close it if I really want them to, as long as there's no balance. There isn't and has never been a balance on an unused account.
The Customer Service Reps at Branch are incompetent and seem unable to follow instructions. DO NOT TRUST THEM WITH YOUR MONEY!
I can't even get them to respect my email preferences and honor my multiple "Unsubscribe" requests.

The app crashes more than it loads,making basic balance checks a game of chance,The"secure"login process forgets my password every single time, Transferring money feels like navigating a maze designed by a troll. The user interface looks like it was last updated in 2015. Calling the bank directly is infinitely faster and less frustrating.

Staff should good behavior with people not bad experience

I am a nurse and worked two shifts for Nursestat in Ky, I tried to sign up for branch and it said could not verify my identity, Nursestat tried to guide me through and it said the same thing, I called branch and after being on hold for 3 hours finally someone took my call and they walked me through every step still I couldn’t access the app, I ask them if they could just mail me a check, absolutely not, so they’re escalating the case which they were suppose to have done 3 days ago, so I’m out over a thousand dollars and they have no solutions nor does Nursestat, so I guess I have lost the money I worked for, stay away from both companies.

One day before my vacation my card was hacked or cloned at 1 am while I was sleeping and i called to dispute it, they denied the claim saying my card was present in Florida the transaction, but I have a proof that I was in Texas and proof that I was sleeping, but they seem to understand since they overseas customer service. It’s hard to get in touch with customer service or get a resolution.