2 weeks after I placed my order, I have not receive a tracking number email. I called and got Casey the AI bot who informed me that my order was being processed and again No tracking number. I c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It brings tears to my eyes when I see these Fake and a cheap people leave bad reviews to get Free products from a legitimate business. I have been shopping here for many years and never had any prob... Zobacz więcej
I ordered Pastry Flour from Box n Case. Upon arrival, we noticed ALL bags were incorrect and two bags of sixteen were completely destroyed in transit. After contacting Box n Case, we were told no refu... Zobacz więcej
Don't trust this company. I think their business model is charging immediately and not shipping, hoping that the customer forgets. Most companies would never charge until an item is actually in stock... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
BoxNCase (www.boxncase.com) is your trusted source for gourmet culinary essentials, serving businesses and individuals across North America. Based in the New York City Area, we take pride in being one of the largest direct importers and wholesalers specializing in the world of Specialty & Fine Foods, offering a diverse array of premium products in club sizes. Our commitment is rooted in bringing you a diverse selection of top-tier specialty and fine food products, thoughtfully sourced from around the globe. Discover a curated selection of chocolates, candies, snacks, spices, condiments, cheeses, teas, and more, all in bulk sizes. Whether you're stocking up for your business or a home chef with a passion for gourmet creations, our easy ordering, proprietary CPG logistic solutions, and US based account managers cater to your unique needs. Taste the difference at BoxNCase.com
Dane kontaktowe
63 Austin Blvd, 11725, Commack, Stany Zjednoczone
- 6316706014
- sales@boxncase.com
- boxncase.com
2,3
Słaba
50 recenzji
Odpowiada na 14% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered Christmas cookies on…
I ordered Christmas cookies on September 9th. I wanted them early so I could bring them to relatives on Thanksgiving. After about 6 weeks I inquired on their status. I was told they would ship the 1st week in November. When they didn't arrive by the 15th I sent an email asking where they were. I did not receive a reply. I have not received a reply on 2 subsequent emails. I will never use thus company again.
9 września 2023
Opinia niezależna
Odpowiedź od BoxNCase
Hi David,
You had placed an special order for a holiday item, informed in advance that it would be dispatched after Thanksgiving,
But we have now processed a full refund for your order.
Please note that our Christmas Cookies, like all holiday items, are produced and distributed in line with their respective holidays. For example, Easter items are shipped before Easter, not Valentine's Day.
I loved the fast delivery
I loved the fast delivery, pricing and overall website is easy to use! A+, I will come back again!
14 listopada 2023
I want to express my appreciation for…
I want to express my appreciation for the outstanding team at BoxNCase. Every member, from top to bottom, deserves commendation. I'd like to highlight Emma's contributions. Her consistently prompt and friendly service, coupled with her willingness to go above and beyond, has truly stood out. Doing business with BoxNCase has been an absolute pleasure, thanks in no small part to individuals like Emma.
16 listopada 2023
Odpowiedź od BoxNCase
Thank you for taking a moment to provide feedback on your interactions with our team, especially with Emma. Your thoughts are meaningful to us, and it's heartening to know that you've had such positive experiences. We're grateful for your support!
Incredible service
Incredible service! They quickly fixed an error in my order, and my items arrived promptly and in perfect condition.
1 listopada 2023
My initial purchase experience was…
My initial purchase experience was quite positive. Although the delivery took a bit longer than anticipated. Overall its good.
8 listopada 2023
Every must read my experience
Took longer to ship 6 bottles of authentic Italian imported Pasta Sauce. But when I got my package it took me for surprise that someone packaged each bottle by hand in bubble wraps and paid so much attention to detail in shipping my Order.
I guess in these modern machine times we have to start valuing human touch and personal service.
6 listopada 2023
Opinia niezależna
Best Experience I’ve Had In A While!!!
Excellent customer service! I had a wonderful experience ordering with BoxNCase! They really care about the customer’s satisfaction!
30 października 2023
Opinia niezależna
Good:: Ordered imported Italian Cheese from…
Ordered imported Italian Cheese from Boxncase.com received it well packed along with ice packs in one week.
28 października 2023
Opinia niezależna
Took money, no product received!
Placed an online order. Money was taken out of my account. No updates on order, no shipping date or tracking number provided. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
8 października 2023
Opinia niezależna
Odpowiedź od BoxNCase
Your UPS tracking number is 1ZB8G6910339184422.
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZB8G6910339184422/trackdetails
For your convenience, you can track the status of your order using the following link:
https://boxncase.com/27969912877/orders/6e2f1ef7174a5b3ae792a6a23641ce78
Hi Carl,
We appreciate your order of our specialty item. We understand that these unique products often take longer to ship due to their special shipping needs. Our team made every effort to expedite your order. Alex, our dedicated sales representative, personally managed your order and had direct interactions with you several times. All of our calls are monitored and recorded.
At BoxNCase, we prioritize quality and craftsmanship. While some may seek faster delivery options, we take pride in offering a truly exceptional culinary experience, akin to gourmet restaurants known for their dedication to perfection. We believe that devoting ample time to each order is crucial in preserving the authentic essence of fine dining.
We apologize if this is how you felt, but we do not take defamatory remarks lightly. Our sales representatives are passionate about their work and often go above and beyond to ensure that limited availability, high-demand specialty items reach our valued customers. Alex personally vouched for your order and handled it every step of the way.
We're committed to providing outstanding service and unique products, and we hope you'll enjoy the culinary journey that awaits you. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you for choosing BoxNCase.
Best regards,
Jennifer
BoxNCase Team
Imported Italian Cheese from…
I ordered imported Italian Cheese from boxncase.com but it took a week for delivery. Price is good and product was shipped fresh with Fedex but I only have one complain that it took so long to deliver. Although now that I know it takes longer to deliver I will reorder in advance.
7 października 2023
Opinia niezależna
Odpowiedź od BoxNCase
Thank you for taking the time to leave us your feedback, we appreciate it! While speed is a priority for some, our commitment is to deliver a truly exceptional culinary journey akin to that of gourmet restaurants renowned for their dedication to craftsmanship.
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