Ordered on the 20th of July to receive 11th Aug. I hadn’t received a dispatched email so contacted to see if everything was ok. The lady said she didn’t have my order. That it didn’t exist. The money... Zobacz więcej
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Ordering was straightforward, delivery on time, excellent packaging. While the balloon display was lovely, the large number balloons sadly didn't last at all. One was deflated by the end of the first... Zobacz więcej
Reakcja na opinię
Ordered three big number balloons for a family birthday (1,0,0!!) They were delivered on Thursday, we drove them to Mancheter from London on the Friday, and they were still perfect on Saturday. I've n... Zobacz więcej
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Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so s... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Dane kontaktowe
Unit 10 Croydon Street, LS11 9RT, Leeds, Zjednoczone Królestwo
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3,8
Dobra
383 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We ordered a Bing theme set of 5…
We ordered a Bing theme set of 5 balloons. Delivery was on time, sadly the Bing character and one of the stars was half deflated, so quite disappointing since the Bing character was the main feature. Personally, for what I paid, I think it’s a bit overpriced too.
12 września 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Tia,
We’re really sorry to hear that your Bing balloon and star were deflated and that you were left disappointed.
Sometimes, a tiny slow leak occurs, and though we do our best to quality check all our balloons before they leave us, sometimes things like this can get missed.
Unfortunately, you didn’t let us know there was a problem which we might have been able to rectify if you had let us know. We do put instructions on the care leaflet about what to do if there is a problem.
We hope the recipient still had a great birthday and got some enjoyment out of the balloons :-)
Kind regards,
Sophie
My granddaughter loved it
2 września 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Pamela, we're so glad your granddaughter loved her balloons! We hope she had a great birthday. Thank you for leaving us a review, we hope you order from us again!
They just loved them thank you
11 września 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi Doris, thank you for the great review! We're glad the balloons went down well, and we hope you order from us again :-)
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey, we're glad the balloons were as bright and colourful as expected! We hope you choose to order from us again, and thank you for the 5 stars 🤩
Very good service
Very good service. And the balloons was exactly as the pictures advertised. Will use again.
2 września 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey! We hope the birthday balloons were a perfect addition! We look forward to you ordering from us soon, and thank you for taking the time to leave us a great review :-)
A deflating experience They arrived on time but started to…
They arrived on time but started to deflate the next day which was upsetting for the recipient and I won’t be buying from this site again at nearly £10 a balloon definitely expected better.
27 sierpnia 2024
100% happy
Ordering was easy & communication was very clear & helpful
Delivery was on time & balloons where boxed with care
My grandson loved them
I’ll definitely be ordering again
29 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Lisa, thank you for taking the time to leave us a lovely review. We're glad your grandson loved the balloons! We hope he had an awesome birthday 🥳 We look forward to you ordering again from us soon!
Perfect just what I ordered ...balloons…
Perfect just what I ordered ...balloons were beautiful!!!
28 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Sobia, we're so glad you loved the balloons! We hope you choose to order from us again, and thank you for leaving us a perfect review :-)
Superb quality and customer service
Superb customer service to make sure delivery of birthday balloons was seamless around a bank holiday. Packaging of balloons was excellent too.
In past my experience is that the balloons stay inflated for weeks and leave a lasting impact not just for birthday.
Highly recommend using Box Balloons.
28 sierpnia 2024
Opinia niezależna
Odpowiedź od Box Balloons | Helium Balloons Delivered
Thank you so much for your lovely review!
We're really grateful for your kind words and thrilled to hear you had a great experience with us. It means the world to us that you enjoyed your order, and we can’t wait for you to order again.
Thanks again, and we hope to see you back soon!😄
Ok, abit disappointing
Good delivery process, well packaged, sadly one balloon was deflating and didn’t last two days
22 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi there Natalie,
We’re so sorry to hear that one of the balloons didn’t hold up as long as expected! We always want the recipient to fully enjoy our balloons.
Sometimes, a tiny, slow leak can cause a balloon to deflate earlier than expected. We do our best to catch any faulty balloons when we're making and packing orders, but unfortunately, slow leaks can be tricky to spot right away and might only show up after a few hours or even days.
Unfortunately, this is the first we’ve heard about the faulty balloon. Our balloon care leaflet in your box mentions contacting us if anything goes wrong, and we would have loved to help out.
We hope the balloons still brought some joy. Thanks so much for ordering with us, and we hope you’ll give us another try.
Warm regards,
Sophie
Well they arrived on time and inflated…
Well they arrived on time and inflated but one balloon has deflated after just one day which has upset the recipient as she was hoping to take the balloons to her wedding venue, so this is disappointing especially as I think £50 was expensive for 5 ballons i woul not expect them to start deflating after one day
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi there Marian,
We’re really sorry to hear that one of the balloons did not last so well. We never want the balloons to not be enjoyed by the recipient.
Rarely, a tiny slow leak in the balloon can mean it can go down much sooner than expected. Though we try our best to watch out for any faulty balloons while we are creating and packing orders, often slow leeks are not detectable for a few hours or even days.
Unfortunately, this is the first we’ve heard from you about the faulty balloon. As per the balloon care leaflet inside your box, we advise you to contact us with any issues, and we would have been able to offer a resolution.
We still hope the balloons were enjoyed as much as they could. Thank you for ordering from us and we do hope you try us again.
Kind regards,
Sophie
Barely floatting and not very firmly filled
Bought these for a gender reveal, unfortunately they barely floated, so it was SOOOOO EXTREMELY UNDERWHELMING, and whilst everyone got to peer into the box to see they were blue balloon, we didn't get the planned effect of them popping out of the box (and didn't get the fun pictures and videos we were hoping to get).
I wrote an email notifying the company of this, and get an underwhelming response from them also saying that we got rain on it, but to be fair.. this was after the event had already happened.
In comparison, we usually buy balloons from a local shop, and they stay bouncy and floating for 3 weeks. I thought getting it from Box balloons would be as good and for the convenience of having it delivered, but I should've just gone back to my local shop in London as their quality is 1000x better and guaranteed.
24 sierpnia 2024
Opinia niezależna
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi Cyn, we're sorry that the balloons didn't have the desired effect.
From the photo you sent us of the balloons fully inflated but covered with rain we simply pointed out that rain would cool the helium and weigh down the balloons.
We sent you a CCTV image of the balloons being dispatched fully inflated and floating. If the balloons were faulty we would have happily refunded but there was no proof of this.
Bit of a tangle
Balloons and service all great. The two numbers I ordered had tangled cords that I couldn’t part, so they didn’t have the desired look.
22 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi Penny,
Thank you so much for taking the time to leave us a review. We're delighted to hear that the balloons were a hit, and we hope they added a special touch to your event!
However, we're sorry to hear that the balloon strings got tangled. While we take great care in preparing and packaging our balloons to ensure they arrive in perfect condition, sometimes the journey can be a bit rough on them despite our best efforts.
We use fragile tape and include notes on the boxes, but unfortunately, we can't always prevent a few bumps along the way.
We appreciate your understanding and hope you do order from us again. Thanks again for your feedback—it's invaluable to us!
Website was user friendly
Website was user friendly. Great service and delivery! Would recommend.
20 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Sam, thank you for ordering and leaving us a great review! We hope the balloons went down well and you choose to order from us again.
Balloons are beautiful
Balloons are beautiful. Arrived I the day I wanted and I was kept up to date about dispatch too. Boxed excellently . Couldn’t fault it. Very happy customer
20 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Lynz, we're glad you loved the service and the balloons! Thank you for taking the time to leave us excellent feedback, and we hope you order from us again soon :-)
I was very impressed with my balloons
I was very impressed with my balloons, they were delivered on time, nicely boxed. I have told friends and family and I'm sure they will be using box balloons.
19 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Laura, thank you for recommending us and leaving us a great review! We hope the balloons went down well and you order from us again soon!
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Fredo, thanks for the great review! We hope the balloons went down well. We hope you order from us again soon!
Lovely …
Delivery was as described and arrived on time.
Balloons were lovely and big, and well put together
12 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Joanne, we're glad you loved the balloons! We hope you choose to order from us again and thank you for taking the time to leave us a lovely review :-)
Prompt delivery. Good products.
Prompt delivery as prior instruction.
Products were well packaged and as shown on the website.
12 sierpnia 2024
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hey Louise, we're glad you loved your balloons! We hope they went down well, and you choose to order from us again. Thank you for taking the time to leave us a fabulous review :-)
Something went wrong and customer…
Something went wrong and customer service was poor.
Received balloons in a theme specifically for a child’s birthday.
The main animal balloon Arrived damaged so emailed them after getting no answer through their phone, I’ve never personally ever got through to a human over the phone - all correspondence via email.
Claimed they never got my email and refunded one balloon when the whole point of the order was for the main balloon to contrast with the other balloons - would avoid as they seem to deflect issues on to the customer
9 sierpnia 2024
Opinia niezależna
Odpowiedź od Box Balloons | Helium Balloons Delivered
Hi Lewis, thanks for your review and I am sorry we could only provide a refund in line with our terms and conditions for the faulty balloons - not every balloon in your order, including two additional number balloons ordered.
We did apologise for missing your first email and refunded for the faulty balloon and provided a discount of 25% on any future orders. We genuinely missed your first email but emailed you back on Monday at 9:59am. We are not open at weekends so don't answer emails or calls in these times.
Most of our correspondence is via email so we can keep record and we do ask for photos of damaged balloons.
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