Boundary Alarm 

I would like to inform all the people that got screwed over by Boundary. If you didn't bin your Boundary yet, you can give it a second life when purchasing a RING alarm.

I purchased the RING alarm (7 pieces), just wanted to be sure that if it doesn't work I have at least a few sensors that can help me. But I managed to add all the sensors to the RING base.

If you want more information or help, you can contact me via arjankoertspeijers(AT)gmail.com (please replace (AT) with @

We have had no reply, letters, emails from Boundary since Dec 22, our alarm system is completely useless.
We have found the liquidators details and have made contact directly. Johnston Carmichael in Edinburgh
Good luck people, doubt there is much anyone can do, but feel a little ripped off!

Very poor, had alarm for a while now 1st realised it didn’t work as it was armed and none of the sensors picked up any thing walked around whole house opened and closed doors nothing went off only realised when we was leaving house to arm the alarm that it was already alarmed, was told to do a reset worked for a bit , then same thing happens, the phone app very poor! Cutting my looses and binning it now

This is such a nightmare, I bought this alarm system as i thought it was state of the art based on what i learnt about it. To think of the past few years its not been great and has been cutting out and has been plagued with problems. Now learning the company has been liquidated. How do we get our money back, can anyone help?

Such a shame this company went into Administration with no warning - although I have worked for a company that had the same issue and you know months in advance. Now have a useless alarm system that the app is no good and errors meaning can’t even arm the system from keypad so needs to be replaced. Total waste of money.

Purchased my system in November 2022 and now gone into liquidation. Absolute scammers still selling their systems when they knew they would be going into liquidation!

Very disappointed with Boundary Ltd, no warning of going it liquidation. App now constantly showing partial armed and will not unset so now useless. Alarm will still set but now don't trust it as I don't know how long it will last.

Thanks for telling everyone you went into administration.

I hope you treated your employees better than you did the customers.

If your fiscal dealings were good, then you should of warned everyone. A £600 system is now totally pointless, thanks for eroding trust in SME's.

No notice of liquidation??
I was changing the batteries in my outdoor siren today and was trying to access the help desk to get instructions on how to do this and was getting an error message pop up. It was only as I tried searching the web for instructions I found out they had gone in to liquidation. Why would they not send an email to their clients letting us know? Frustrating as will have to spend more money to replace my alarm system

ceased operations most likely in december after my last payment on the 17th now raising a dispute with loss of service and finding out while trying to update bank details today Not email no communications at all

Only just discovered that they are in liquidation. Just a matter of time before the servers are shut down and it's trash.

Company in liquidation- no notification to customers, £££s lost- will be seeking to retrieve all my money spent on them.

To those asking how to get ££ back. Raise a section 75 credit card dispute with your credit card provider.

Bought a whole system in June and was so excited to install the alarm into our new home. The smart app promising so many features. Well a fault this month has led me to the website where I find out the company has gone into liquidation! No previous notification of this and now no further tech support is being offered. Myself and husband thought this would be ok we could continue using the alarm. Wrong. The fault now means my log in is not recognised and there is now no way to fix this. Our alarm was trigged in the middle of the night due to the system disconnecting from one another causing the siren to go off and the app and Hub not showing any triggers and again no tech support cannot fix it. This means just 7 months after buying the alarm system we will now be replacing it. We have no faith in the company and sadly this has put us off looking at any other smaller companies when we are looking to replace it chasing us and I’m sure many others into the bigger and more expensive brands . Do yourself a favour and don’t waste your money on someone else’s pipe dream

Gone into liquidation. I’m trying to get a refund currently. I don’t care if it’s an LTD company and they have gone. They still have 3 directors so I’m personally gathering information on them to get a refund. To them £500 might not be a-lot, but to me it is

Went into liquidation, didn't bother telling customers. Almost £600 now wasted.

Just heard from a Facebook forum that you have just gone into liquidation!

Please confirm if this is true?

It’s rare to have a problem with this system, but if you do, the support is first rate.

We bought this alarm system back in 2020 before it was launched with so many great promises including professional installation and police response but after almost 3 years they are unable to offer professional installation which is required for police response plan and they devices continue to malfunction all the time. There is also no support available through phone so you have to try and fix the issue with them over emails and tickets that sometimes take days to respond to, so you are sitting there with a reseted Hub as instructed waiting for the next step to come through email at some point. We have never managed to use the system at all within the 3 years we tried, just wasted money on plans and batteries. I regret not listening to Verisure and Simply Safe not to trust these guys.

The alarm is basically very reliable. However there are
still a few annoying bugs in the system.
Having said that, the online support is excellent with quick response time and nearly always a fix to any issue I may have with the alarm system.
I installed the alarm system myself some 16months ago and thus far, very satisfied with the system. I do wonder if I will be able to scale a ladder when it comes to changing the batteries in the external siren box as I am not getting any younger.

As an early adopter of the Boundary alarm from the very first batch of systems nearly 2 years ago, I have always been impressed with the customer service I have received from Phil, Leslie and the team at Boundary. Thats not to say that i have always been satisfied with the system, we have had some significant issues over the last 2 years, at one point it looked like the only option was to return the system and walk away after 12 months of ownership.I was reluctant to do this as i knew that it had the potential to deliver what i needed from a smart home security device, i just hoped we could fix it. From this low point we finally resolved the issues (which, to be fair, was more to do with the layout and construction of our old victorian house than a direct issue with the actual Boundary security system) it has been all positive from that point forwards.

This is where the quality of the product and the customer service team really shone through, they never gave up trying to resolve the issues, different approaches and different ideas, they were always positive and the communication was always informative and kept me up to date with any progress, responses were always prompt and timely during the working week Mon - Fri.

I always judge a company on how well they resolve things when something goes wrong, the Boundary support team have provided me with a level of customer and technical support that many other companies should be striving to achieve. They took ownership of the problem and not once did I feel that they wanted to pass the buck or shift the blame elsewhere, they just dealt with the problem through to the end, well done Phil and Leslie you shine through as great ambassadors for the Boundary brand!

If i had to say anything negative then it would be to do with the lack of weekend customer support, if I had a problem on a Friday evening I would have to wait until Monday for a response from the team, at the time this was very frustrating, maybe an area to look at for future improvements??

Overall, the system now works great, updates and improvements seem to happen periodically and make the user experience better each time, its great to see features added that are of result of customer feedback as well, these guys really do listen to their customers.

Thank you Boundary.