Botim Recenzje 

Money deducted twice even when showing declined by pos never refunded shame on the scammmers be careful guys.

It is rather unfortunate that I have had to reach this point. I initially used this app mainly for calls and later started using the wallet. I made a one-time payment for an online service for less than AED 100. However, over the past month and a half, I have realized that I have been repeatedly charged AED 113 for the same purchase.

I checked with the service provider and confirmed that it was not a subscription payment. I even closed the account to make sure there would be no further charges.

I then contacted Botim Customer Service and explained that I was being charged unfairly. I provided all the screenshots and information they requested, and I was told that the issue was being investigated. However, until today, I have not received a refund.

To make matters worse, I was charged another AED 113 just recently for the exact same transaction.

Honestly, I am extremely disappointed with Botim's customer service. I feel that my concerns have not been taken seriously and that there has been very little effort to resolve the issue or protect me from further unauthorized charges.

At this point, I have decided to close my account because I can do without the service. This experience has completely destroyed my trust in the platform, and I would not recommend it to others based on the way this issue has been handled.

The worse customer service ever. They don't help you and they don't resolve your issue. They will only follow by the book and not going the extra mile to satisfy their clients. If I only give zero star.

AM DISAPPOINTED WITH Botim's customer service. Its now 6 days no feedback. What is this???

I made a local BOTIM-to-BOTIM wallet transfer on 27 July 2026, but the money has been stuck ever since. It has neither reached the intended recipient nor been returned to me.
I have raised multiple complaints through email and contacted BOTIM Customer Support several times, but the issue remains unresolved. The level of customer support has been extremely disappointing, especially considering that I have been a BOTIM customer for around 10 years and have relied on the app for my salary-related financial transactions.
This incident has completely changed my confidence in BOTIM’s financial services. Unfortunately, I have now learned that when a transfer gets stuck, getting the money back can become a very difficult and lengthy process, with no clear resolution or proper support.
After being a loyal customer for so many years, this experience is extremely disappointing. I strongly recommend that people think twice before using BOTIM for financial transactions, especially for transferring money that they cannot afford to have stuck indefinitely.

Very bad experience, I send my money to other account, they cut 58aed extra. When I tried to call him, they also not picked the phone. Please give my money bacck. Order no is 131786021960288777. Please check.

Very poor customer service,
Think twice before using this botim for money transfer
I transferred my funds , it didn’t credit to the beneficiary nor recieve any refund yet
Fraudsters

I CANT VERIFY MY ACCOUNT!! I HAVE BEEN SENDING EMAILS FOR MANY MONTHS WITHOUT PROPER RESOLUTION. USELESS CUSTOMER SERVICE!

This will be the last time I use BOTIM to send money internationally. It is by far the worst app I've ever used for international money transfers.

My transfer was put on hold because of the large amount, and I was asked to provide additional documents. I submitted everything they requested, and I was initially informed that the money would reach the recipient's international account within 24 hours. Later, they extended the timeline by another 24 hours, and then again by an additional 48 hours. Despite all these delays, I have received no updates or explanation.

For the past two days, I have called customer support multiple times and sent several follow-up emails, but I haven't received a single response. The complete lack of communication and poor customer service is extremely disappointing.

If it were possible, I wouldn't even give this app one star. I do not recommend BOTIM for international money transfers due to the unacceptable delays, lack of transparency, and extremely poor customer support.

I’ve been calling them almost 3 days to follow-up my mistake of Changing Beneficiary Name because my mother can’t get the money in the bank because they need to change the “MARIA” to “MA” only since that’s shown in the ID card. And now, when I tried to call them they let me wait 24hrs then another 24hrs then another 48hrs to solve this?! This is EMERGENCY FUNDS but they cannot solve immediately?? This is Changing Beneficiary Name only. I was in the call center and we did everything to help the customer but this CUSTOMER SERVICE on how they speak to me? No EMPATHY! They don’t know how to communicate with customers. I don’t know why they hired those people. My gosh! RESOLVE THIS ISSUE RIGHT AWAY!

The amount of calls i made to the customer care is countless,they pick and hang up, they cant reverse my money back to my botim account, its been 4months already, they asked for all my paperwork which i provided and until now, nothing is done, terrible customer service, very very poor, i wonder what is the use when they cant even solve an issue,if someone out there hasnot used this app , dont dare, the help line and emails are never responded to!! Very bad!!!Worst customer service!!

I subscribed to Botim VIP expecting an ad-free experience, but about a week ago I saw an ad in the app. Since this didn't seem right, I contacted customer support with what I thought was a very simple question: Should Botim VIP users be seeing ads or not?

Instead of answering that straightforward question, I received a response asking me to provide a copy of the front and back of my Emirates ID, as well as a photo of myself holding the ID. I found this request completely unnecessary for such a basic enquiry. I even replied asking why identity verification was required just to clarify whether the ads were expected behavior, but I never received an explanation.

What frustrated me even more was the complete lack of communication afterwards. It has now been over a week since my follow-up email, and I have not received any response or even a simple acknowledgement that my case is being investigated. If there is a delay, at least keep customers informed.

I can understand delays, and I appreciate the need to verify identity for sensitive account actions or financial matters. However, asking for personal identification just to answer a basic product question, followed by complete silence, is not the level of customer service that should be expected from a company that also handles people's financials.

I sincerely hope Botim improves its customer support, communication, and issue-handling process because my experience has been disappointing.

@botim_official Poor customer service from botim officials in the UAE here, I made a wrong transaction of AED1880 two days ago and help center aren’t ready to help and they responded by saying; we can’t help you. Meanwhile all the necessary information were provided as requested.

BAD AND HELL .COUSTOMER SERVICE IS LIKE THAY R NOT HUMMAN.IF BOTIM TAKE U R MONEY ONCE THAY R PICKPOKET NO REFUND AND EVENY THAY WILL NOT HELP U SO👎

Very disappointing experience with BOTIM Money support.

I raised a complaint regarding a financial transaction issue, and despite submitting the requested verification documents, the case is still not handled properly. I received repeated requests for the same KYC documents even though they were already provided, which caused unnecessary delay and wasted time.

For a money-related service, the support process should be faster, clearer, and more professional. Customers should not have to keep following up again and again for a simple confirmation or resolution.

This experience has seriously affected my trust in the service. I hope BOTIM improves its customer support, complaint handling, and document verification process urgently.

I am extremely disappointed with Botim's service. When I transferred 3000 dirhams to the e& Money app, 68 dirhams were deducted extra from my account. It has been months since I messaged to question this, and I still haven't received a refund or any response. Customer care has not been helpful at all.

Transaction Details:
Botim Registered Mobile No: *** ** 36 349
Transaction Date: 06-05-2026
Transaction ID (Order ID): 131778049182930981
Amount Transferred: AED 3,000
Expected Fee: AED 3.66
Actual Amount Debited: AED 3,071.24
Excess Amount: AED 67.57

They are very very very poor like poor poor I wanted to buy something of my card money was deducted transaction was later canceled to today 9th May no response no refund called there customer support no one picks up 2 days in a row email no response its abysmal beyond poor

There customer support is terrible u call there number that starts with 600..... and they pick your call ask u some wait in line and after 3 to 4 minutes they drop the call it has happen to mi for 4 days in a row over 30 times of calling my Email has not been replied in 6 days my money not refunded in 14 days yet they say it takes 3-5 business days big fraud

Dont trust this to transfer money international , if the transaction was not done within 5minits your money is gone, and thy dont care , poor customer support and very bad service

Your customer service guy called Pranith is of no good to your service, he had a very bad, rude and unprofessional attitude towards me.

I bet you, with this type of person in your company, you'll lose clients anyhow because his kind of personality expells people. I am certain after this transaction I am deleting this app from my phone and never ever visiting it back.

I have sent money to a family member in the hospital to be used to clear the bills in order to be discharged but would you believe its been two days now and the person is still there at the hospital without any alert of receiving the money and what kills me the most is that the bill keeps increasing as the day goes by.

Pranith's employment contract must be revisited.

Such a poor service.