Boticca Recenzje 

67
•
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who... Zobacz więcej

Oceniono na 1 z 5

This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the glob... Zobacz więcej

Oceniono na 5 z 5

...generally panicky about buying presents -birthdays/Xmas etc... genuinely want to give thoughtful special presents to those special to me and to find unique stuff for my (well deserving!)self too b... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dodatkami
  2. również w kategorii:
  3. Sklep jubilerski

Informacje przekazane przez różne źródła zewnętrzne

We’ve done everything we can to make your Boticca experience a delightful one, but now and then, things do go wrong. In the event of a problem, our warm, friendly customer service team will be on hand to help. Multilingual, passionate, and patient, our team is happy to assist you in any scenario.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

67 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(67)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Incredible!!

Absolutely gorgeous jewelry and such fast delivery!!! Highly recommend Yoola designer!!!

23 lipca 2015
Opinia niezależna
Oceniono na 1 z 5

Boticca is ok but really disappointed with the earrings

They just broke in my hands this morning, while putting it !! I bought it several weeks ago and took good care of it. This is unacceptable.

16 lipca 2015
Opinia niezależna
Logo Boticca

Odpowiedź od Boticca

Hello Lorena,

We are really sorry to hear about this. I believe Customer Service is in touch with you and a new pair of earrings will be sent to you; we have also asked the designer to make sure of the quality of it.

Kind Regards,
The Boticca Team

Oceniono na 1 z 5

Uniquely awful!!

This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experience that followed. The customer service lady couldn't even be bothered to know what I had ordered, and kept sending me emails saying she was on top of things. I tried calling them, no one answered, I left a message asking to be called back. Finally I had to tweet them, Boticca and founder Kiyan Foroughi, yet no one thought that my custom was important enough for them to take the time out and call me. The drama continues 15 days on have finally asked for a refund to be told that it will be credited within 8 days. Still no phone call, no acknowledgment of their incompetence. Just an example I received an email confirming my cancellation and within seconds received another one confirming that my order had just shipped (15 days after ordering it). There is obviously a complete system failure at Boticca, but what is sadder is that no one cares.

13 lipca 2015
Opinia niezależna
Logo Boticca

Odpowiedź od Boticca

Dear Umbereen,

We're deeply sorry your Boticca experience was not satisfying. Unfortunately refunds can take up to 8 days to appear on customer's account and I am afraid we are not able to speed it up. We do understand your frustration and Customer Service will be in touch with you to offer you a compensation.

Kind Regards,
The Boticca Team

Oceniono na 5 z 5

Hate the handbag -sorry

I have purchased some great bags through Boticca, but this last one is a real horror.
I would like to return it please, and would appreciate hearing from you as to how to do this.
Thank you.
Dr. Jane Wilde

8 lipca 2015
Opinia niezależna
Logo Boticca

Odpowiedź od Boticca

Hello Jane,

We are really sorry to hear about this. A member of our customer service team will be in touch with you shortly.

Kind Regards,
The Boticca Team

Oceniono na 5 z 5

Brilliant service

Received a gift from this website, delivery was quicker than expected, amazing quality and unique pieces, love this website and the jewellery I recieved!

18 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent products

I have purchased various items from boticca and have always been pleased by the excellent variety of products they have. Easy to use website. Deliveries arrive on time and well packaged.
would certainly recommend Boticca.
Linda
Hertfordshire

17 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Very happy Great Purchase !

I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who is kindly replacing. Excellent experience. Kind regards, Faranak Foroughi

17 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Their stories become mine

I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the globe is amazing, and the items - every single one - have always exceeded my expectations.

17 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent service provided

I ordered a handbag which was great and as described on the website.
The surprise was the handwritten little card from the designer. It was a very nice touch.
I really appreciated the service and how quickly it was delivered.

11 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Delighted

I was absolutely thrilled with my beautiful bag . I had been searching for a while to find the colour I needed .
Ordering was very easy and delivery quick.
The quality of my bag is exceptional- love it love it love it

21 maja 2015
Opinia niezależna
Oceniono na 5 z 5

A bumpy start but absolutely efficient handling of any problem by Boticca

I had earlier given Boticca a one star review because I was forced by DHL to pay customs duty. Boticca however dealt with the problem with efficiency and refunded me the entire amount paid.

I feel this is a company that truly cares for it's customers and actually listens to a problem. I would not hesitate to purchase from Boticca again. Even if there is a glitch, I know it will be sorted out.

8 maja 2015
Opinia niezależna
Logo Boticca

Odpowiedź od Boticca

Hello Esther,

Thank you for bringing this to our attention and we are very sorry to hear you have had an unsatisfactory shipping experience. You should not have to pay any customs fees and we apologise for this mistake.

I believe Chrystel from Customer Service is in touch with you regarding this issue and we will make sure to resolve this for you promptly.

All the best,
The Boticca Team

Oceniono na 3 z 5

The shopping experience was pleasant, but I was disappointed with the product!

I thought the description of the Small Antique Compass Black Dial sounded awesome, but I was pretty disappointed when the necklace arrived. It feels pretty cheap and my compass is definitely NOT one that "really works."

*And an update to this review...Bottica's customer service was brilliant. They responded so quickly to my issue with the product and sent a replacement right away. I'd order again from Bottica based on their service alone!

5 maja 2015
Opinia niezależna
Logo Boticca

Odpowiedź od Boticca

Hello Molly

We are very sorry to hear the compass didn't work. We hope the second one the designer sent to you is working properly and that you are now happy with your order.

Kind Regards,
The Boticca Team

Oceniono na 5 z 5

Incredible!

I finally got this incredible piece of art (seriously, it IS a piece of art!) and I am so very happy and thankful for it! I am really thankful to the artist for sharing their talent and vision with us (well, me)!

1 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Fastest delivery ever

I was looking for a long time for the perfect bag to ride a bike and go to work with. Found this on Bottica "Mary + Marie - Apocalypse Now Shoulder Bag/Backpack
" and it arrived within two days in Germany. Would never have found it and even would never have received it (because the brand comes from Australia), when not having Bottica.
Made my first business trip with it and even got some compliments for it. Very happy!

1 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

There was a problem with my bag a few months after purchase but the team at Boticca were fab about helping me resolve the situation with the designer. Would wholeheartedly recommend them:)

1 maja 2015
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej