Unacceptable Customer Service: Wrong Medication Twice and No Follow-Up AWFUL CUSTOMER SERVICE
I am extremely disappointed with the customer service and communication I have received from Boothwyn Pharmacy in connection with my compounded medication through Embody/Modern Metabolic Medicines, Inc.
I was sent the wrong medication by Boothwyn Pharmacy on two separate occasions. After dealing with the ongoing back-and-forth, lack of transparency, and unacceptable customer service from Embody, I decided to contact Boothwyn Pharmacy directly because they are responsible for compounding, packaging, and shipping the medication for Embody.
I spoke with Jeff at Boothwyn Pharmacy on two separate occasions in an effort to determine when my replacement medication would actually be shipped. On both occasions, Jeff told me that he would contact the shipping team at Embody/Modern Metabolic Medicines, Inc. to find out what was happening and that he would call me back with an update.
Neither callback ever occurred.
I am still without the medication I originally ordered on September 11th, and despite numerous attempts to get this situation resolved, I continue to receive no clear answers, no meaningful communication, and no resolution.
At this point, I have been forced to deal with multiple companies and departments simply to obtain the medication that I originally ordered and paid for. Being sent incorrect medication twice, followed by repeated promises of callbacks that never happen, is completely unacceptable.
The communication, follow-through, and customer service throughout this entire process have been extremely disappointing. The amount of red tape I have been forced to navigate since September 11th is unreasonable, particularly when the issue originated from an incorrect shipment.
I will continue pursuing this matter through the appropriate channels until it is resolved. Based on my experience, I cannot recommend Boothwyn Pharmacy or the customer service experience I have received. Customers deserve accurate medication, clear communication, accountability, and timely resolution when an error occurs.








