Boost Mobile Recenzje 96

A very useless customer service. I bought a 22 dollars sim card prepayd pack from servo, clearly written an expiration date of next year, but when activated, have an error an expired card. I message the the customer service responded that they can not do anything about it, I need to return the card. Not possible to me because the servo is 300kms away from home and they stated its the fault of servo for selling expired card. well it very clear on the card that the supposed expiration woul be next year. The customer service keep telling me that can not do anything about it.

The worst company l have ever dealt with bought a new iPhone from boost with the $35 boost mobile sim in its own sealed pack expires Aug 2025
This was for my daughter who is starting high school next year 45km away in a rural area so will be very important.
Tryed to activate last night it came back sim card has never been activated but there is a problem and it can't be activated ( sim is still in it's card not even touched )
I am told now that l need my order number ok no probs, then l am told my order number which was ordered through boost website has boost written all over it, is not a boost order number and there is nothing else l can do.
Today my sim says it's expired and quite clearly says Aug 2025 l was looking for a change this definitely is not it STAY AWAY FROM BOOST if you value your sanity

I tried to purchase a sim from them 3 times but I wasn't successful! Tried contacting them on their chat which was a hit and miss! Then called the number on their website (1800 100 933) which was actually Telestra, and they had no idea what Boost company is!! So changed my mind! From comments, it seems I made a correct choice!

Worst customer service I never had like this before. I bought new phone and ,l wanted to transfer my eSim from my old phone. I tried from their transfer the eSim to other phone I got error message and called them, they said my phone is not in their eSim service. I called them what can I do they said get replacement sim, and I asked them where can I get, they said go to Telatra shop and I will get it, I went to Telatra shop asked for replacement sim , but they said can't provide for Boost customer again I called them. They said buy $2 starter pack and we will roll over your plan to new physical sim and I can use it. I bought the sim and called them, the guy deactivated the eSim, call disconnected , I called from other phone and explained the thing the guy said it's come in replacement sim so all remaining data's vanished and only 28 days valid, but the guy who transfer eSi. to physical sim never say anything about data roll-over, now I lost nearly 10GB data and 15 days of expiry date.

Tried porting a number across and once ported I could receive calls but couldn’t make them.
I contacted Boost customer service and they advised they would get back to me…. They never got back to me despite me following up every day…. Just got transferred to customer support in India where they were extremely unhelpful. They promised the world but delivered on nothing. After 1-2 weeks of stuffing around and receiving no result I asked for a refund and they agreed. The process to get a refund was even more stressful as they said as I had purchased the SIM card from a third party they were unable to refund me. I’m not sure why they didn’t tell me this in the first place when I originally asked for the refund but decided to tell me this a week later after my initial enquiry after I followed up as to why my refund was not processed yet… in the end I never got the refund but they offered me a lower plan than what I had initially bought.

Now Boost Mobile erased 20 gigs of data and claimed I used it. They confirmed my data during the 10 hours of trying to get the internet working yesterday. This is the tip of the iceberg concerning the problems I've had with Boost Mobile. They reset, refreshed, and erased. I still have no internet.

I lost a SIM card 3 months ago it’s taken me this long to give up trying to get it back even though I just renewed my yearly plan the customer service of boost is absolute garbage the constant palm offs and not giving a f*k isn’t even the worst of it some how. I lost my phone bought a new one and a sim oh what’s this can’t just do it like every other sim and reactivate your old number no that would be too simple so I message them online, oh we can’t renew SIM cards online you have to call this number, fine what ever call the number. no worry’s sir I’ll just have to verify who you are by sending a one time code to your phone??
Are you stupid or what .
Oh right sir well I’ll send it to this other number we have here 04 blah blah.
I don’t know this number can’t you just email it to me?
You don’t know this random number that’s not yours oh my how could this possibly be, we don’t have an email on file so we can’t send you a code sorry.
Well can’t you just add my email?
we can’t do that we don’t know who you are.
I mean your the ones who let me set up a number without an email attached and I can give you me identification I have my license passport and birth certificate bank card Medicare here with me can’t I just give those to you and add an email.
Oh heavens no sir that would be unheard of being able to verify over a hundred points of ID and even though i have confirmed all your details we have here on file with you I simply can’t do it.
So what would you do if someone called up and wanted to add an email to there account.
Hmm I believe they would have to do it in a boost store. Fine I’ll go find a store and do it
So type away wam not a single boost store in Australia your pulling my leg right nope there’s not a single one after a while of confirming I remember it’s a off branch of Telstra maybe he meant a Telstra store not boost. I get to the Telstra store we can’t help you sir we don’t own boost and we can’t access any of your information we simply can’t help this man renew a SIM card I mean at this moment I’m turning red I never in my life had such difficulty completing such a simple task so I get these clowns back on the blower apu answers the phone.

Gude aftah noon mah nim is Greg (facepalm)
Yeah so this and this happened explained previous texts to phone operator.
Oh well u have to go to a boost store and they’ll help you there not Telstra.
I told you there are none after 5 min going back and forth about the who’s and what’s.
Fine I tell you what apu you type in your computer and find me a store near me and I’ll go there this is my address beep beep.
Okie.
2 min later I can’t find one but there must be one some where maybe you should go back to the Telstra shop and tell them there are no boost stores.
What do you I think went there and didn’t tell them that I just went there shrugged and went home of course I told them why I went there last time.
I think you might have to get a new SIM card sir.
What do you mean I just bought a yearly plan $250 I just have to throw it away cause you idi*ts can’t add a fkin email address you must be joking you confirmed all my details over the phone I told you exactly when the phone went inactive wich you confirmed I have all this Id here but you can’t verify it get me a manager I’m talking to a brick wall here.
A manager?
Yeah your manager your boss supervisor anyone above you.
Ah ok uhh just a moment?

Gude aftah noon mah nim is steeeeve (facepalm) how can I help you.
Explain same thing to the next chicken in line.
Oh let me find a store for you.
2 min later can you get to Sydney I think we can. (I live in Canberra 2 hours 30mins away)
Stop right there I chalked Sydney out of boredom and didn’t see a store come up but even if there was one I wouldn’t be driving the better part of 3 hours to get there to add an email to my account it’s absolutely ridiculous.
After arguing with these 2 for another 5 minutes he finally came up with a solution as I clearly wasn’t giving up this time until they found a solution they wrote me a customer reference number for Telstra to let me fix my details through them this kind of annoyed me cause it seems like someone in the midddle be it boost online or the guy at the Telstra store should have been able to help me before but what ever he gauranteed me this would work so I go to the Telstra store different one to last time just to be sure I might get better service and the guy there was very helpful got it all sorted and fixed up a temp number for me etc so we call the boost guy together with the Telstra employee and we FINALLY get the SIM card sent.
Seems this as much of the review I can write here in short never comes gets sent around another ring of rude customer service peeps and I give up and lose my yearly plan that cost me a lot of money close to $300 if u want to read the other half read it on product review.com.au

Terrible service. I spent 4 hours on the phone to 4 different ‘technicians’ none of which could resolve my problem. They said they would give me credit as some sort of compensation for my time then they reneged. Avoid this company.

How incredibly frustrating dealing with Aubrey Mae, Glizzly via your chat service, all I wanted to do was switch to eSIM, I followed your app advice and directions, doesn’t work, tried your troubleshooting advice, doesn’t work, reached out for help to get Aubrey who wasn’t solution focussed at all, absolute timewaster, Aubrey would ask the most non solution focussed questions to simply delay the conversation, bad service boost, cannot switch to eSIM, cannot get help via chat, Aubrey can’t even provide a team leader or team leader name to assist. Disaster!
79726561 reference, review the chat today 60+ minutes of mind numbing non solution focussed staff, glizzly and Aubrey had more than enough information to raise a ticket for help. The worst service received in a long time, compensation complaint now in places. Awaiting your response Boost.

The boost app is one of the worst apps out there frustrating. I've set up a account then I sign in to be told that I don't have a telsta account.If this is as good as it gets Telsta ill be not going to active my sim.
Typical Telstra service

Appalling reliability and customer service. My SIM card stopped working spontaneously and it took me a week of messaging and calling them to get a replacement sent out - they even told me to visit a Telstra store where I was quickly turned away 😂. When the replacement came, it didn’t work and I spent another 30 mins “chatting” (waiting endlessly) with a representative, only to find out I had to find a working phone and call them to activate my SIM. So frustrating

Terrible activation, poor service

Confused my Boost log in with another Telstra log in and redirected me between Telstra and Boost, wouldn't let me log in, activated numbers under multiple accounts meaning I couldn't access any, disparate activations which meant autopay was over different dates and coverage was no better than other Telstra resellers. Never again!

I have been trying to resolve my recharge issue for 3 days cant speak to an actual person
Im so frustrated i will change provider now

Their pricing is competitive, have international calls included, offer overseas roaming at a charge so they tick all boxes there. But be mindful if anything goes wrong, these guys don’t have a store you can visit. I have had a sim fault and lost service completely for almost a week. They won’t let you pickup new $2 replacement sim from local retailer to get your service back up and running quickly, they would instead mail you a replacement sim that could take a week to arrive. So that’s there for some quality service, company policy apparently. So be mindful of such situations when choosing these guys. If you can afford to be without a service for a week when something goes wrong, then these might be your ideal phone service providers.

Boost mobile customer service is veryy veryyy bad. I recharged my phone for a month and after few days I checked the app and it was showing 20 GB data left and in an hour i got the message that my data nearly finished and just all data gone in an hour. And I called customer service and they are just saying that it will be done in 3-5 business days but it’s nearly the end of the month of my recharge so then i have to do recharge again and the issue wan’t be solved in ages. Really bad customer service.

Boost customer service is appalling.
Tried to change ownership for my mobile and the Boost operator did not want to listen and kept the phone away and not reply to my queries/concerns.
Terrible service.

I was previously an Optus customer and switched to Boost mobile one month ago, largely enticed by their claim of full Telstra network coverage as I do regular long distance driving and like to have Waze and Spotify coverage. I regularly drove Canberra to Adelaide with Optus, and had mobile coverage for about 90% of the trip (via the Ouyen route). Yesterday I drove to Adelaide for the first time with Boost, looking forward to seeing if the Telstra network would fill in most of the additional 10%. I was rather shocked to find that I had mobile coverage for LESS THAN 10% OFTHE TRIP!!!! There was absolutely NO coverage along the Hume Freeway, and coverage in only 3-4 towns between Wagga and Adelaide. Nothing on the highways in between, despite passing what I know to be regular Telstra towers along the way, and having always had Optus coverage in these sections. Boost’s claim of full Telstra coverage is an absolute farce, and I will be (a) switching back to Optus and (b) reporting them to the Telecommunications Ombudsman (with screen shots as evidence) today.

Usually ok. Sometimes fast. Sometimes useless. Occasionally very nasty customer service. Can usually expect to activate a SIM from 5 to 90 minutes via their chat. Normally around 40-60 minutes. The automated activation hasn’t worked in months.

Once you get the nasty customer service they will block you from any further purchases.

Don’t say anything that may upset them. They are very spiteful. See above.

WORST Telecommunications company in AU easily the worst reception, you never get more than 2 bars and the so called "5G" is 4G you cant even get 5g speeds, so they're basically lying to your face.

By far THE worst app in the history of mobile service apps. As well as an poor client service. Every time I need to recharge it doesn't work, and EVERY TIME I have to hustle to get this sorted.
I honestly don't know why I stayed this long but this is it. I'm gone. GFY