**Ve**Very Disappointing Experience with Books Factory / Printgroup.pt – Order No. 830716**ry Disappointing Experience with…
**Very Disappointing Experience with Books Factory / Printgroup.pt – Order No. 830716**
I ordered 200 copies of a book through Printgroup.pt, paying a total of €484.80.
Before the main production run, a proof copy was printed, and the cover appeared correctly. After making some adjustments to the file, I submitted the final version for printing. However, all 200 copies were delivered with text missing from the cover.
When I reported the problem, the company claimed that the issue was caused by fonts not being embedded in the PDF file and placed the entire responsibility on me.
I disputed this explanation and provided a technical analysis report of the submitted file, which, according to the analysis, contradicts the company's claim.
Despite this, the company refused to issue a refund and informed me that the case was closed, without providing sufficient technical evidence to substantiate its position.
I also found the tone and manner in which my complaint was handled extremely unprofessional and disappointing.
I have no problem accepting responsibility for mistakes I may have made. However, I believe that a professional printing company should provide clear technical evidence before placing the entire blame on its customer, especially when the initial proof was printed correctly.
**I paid €484.80 for 200 books, and the entire print run was affected by this issue.**
Unfortunately, my experience with the company's customer service and complaint handling has been extremely unsatisfactory.
I hope Books Factory / Printgroup.pt will reconsider its position, properly review the technical evidence provided, and offer a fair resolution.
Until then, I cannot recommend this company based on my experience.