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Informacje dotyczące firmy

  1. Transfer lotniskowy

Napisane przez firmę

Important** Our Company name is "Book MY Taxi Group", NOT "Book Taxi Group". ** Our website is (BookMyTaxiGroup.com). ** As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submit your review to the actual service you actually used by double checking your BOOKING CONFIRMATION EMAIL which will show clearly the EXACT COMPANY NAME that you have booked with, alongside their WEBSITE URL. Thank you for your understanding. ** Book MY Taxi Group - Airport Transfers & Taxi Service Worldwide.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

14 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

PLEASE DO NOT USE!

PLEASE DO NOT USE!
We booked a transfer through Viator with this company for a transfer from Rhodes airport. When we arrived in Rhodes there was no sign of anyone and none of the numbers worked to contact anyone.
We had to get a taxi which was more expensive and it took ages with my elderly relatives to find something suitable.
I emailed and had a standard response saying they would look into it and then no answer.
Viator were useless and said no their problem.
If they are a few quid cheaper there is probably a good reason!
Avoid like the plague!

18 października 2025
Opinia niezależna
Oceniono na 5 z 5

smooth and stress-free

We used this service for our transfer from the airport, and it was a smooth experience. It was so much less stressful than dealing with taxis

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Do not use this company

Do not use this company. We booked a taxi transfer to Airport in Gran Canaria on 24th July from our hotel. We waited and waited, called them repeatedly with no explanation. Can saying wait 5 minutes! We waited over 1 hour and then ordered a regular taxi. This was an additional cost to the cost of this transfer. This company has still not provided a refund or explanation. We have disputed the cost with revolut card, however this scamming company have provided lies and misleading information to the card company, stating we received the goods and services! Such lies…do not use SCAMMERS.

24 lipca 2025
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

Please contact us providing your booking reference number so we can investigate the issue.

Oceniono na 2 z 5

No sign as request and then a very rude customer service rep. Terrible service.

I prepaid for an airport transfer to my apartment in Florence. There was no one with a sign with my name, as requested. So I called customer service, and I promptly told (off) that my driver has been waiting 40 minute and to go outside to the arrivals area. I provided my flight details and a company that size should know how to properly time pick ups and allow for bags to be picked up. But more importantly, customer service reps not be rude to customers about things outside traveler’s control.

I went outside to the arrivals area. I walked back and forth. There was no one holding a sign for me. So I called the customer number again to say there was no one with a sign with my name. He rudely said “Can I speak to someone else who understand what to do.” Bottom-line, the driver was not holding the sign up, probably because he got tired of holding up and it caused unnecessary confusion.

But more importantly, the rude representative should get re-trained in how to be a good customer service representative. My suggestion to other travelers, pick a different company or better yet, ask the property you are staying with for a referral. I am certain you will have much butter service.

Giving 2 stars, since at least the driver got us to the location without incident.

21 maja 2025
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

** UPDATE:
After investigation we are sorry to inform you that the booking number you provided (985552245) doesn't belong to our company as we don't use this booking numbers format. In such a case we encourage you to check your booking confirmation email which will show clearly the exact company name that you have booked with, alongside their website URL link.
Meanwhile, it would be kind of you if you could remove this negative review as it's not related. Thank you for your understanding.

Hi,

** NOTE:
As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submitted your review to the actual service you actually used by double checking your booking confirmation email which will show clearly the company name that you have booked with, alongside their website URL link. Thank you for your understanding.

If you are already sure you submitted your review in the right place, please contact us with your booking reference number explaining what the problem was so we can investigate the issue.

Oceniono na 1 z 5

Have used in Iceland and Bulgaria…

Have used in Iceland and Bulgaria without issue however we were left stranded at a Tunisian airport, unable to contact them. Will not use again!

20 kwietnia 2024
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

Hi,

NOTE: As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submitted your review to the actual service you actually used by double checking the service brand name & website URL. Thank you for your understanding.

If you are already sure you submitted your review in the right place, please contact us with your booking reference number explaining what the problem was so we can investigate the issue.

Oceniono na 5 z 5

Duidelijk

Duidelijk, heel netjes, hulpzaam, betaalbaar, goeie service, vriendelijk. Zeker 5 sterren waard. #Kopenhagen. Mr. Wasseem thank you!!

1 kwietnia 2024
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

Thank you for choosing us, we wish you all the best.

Oceniono na 1 z 5

COMPLETE FRAUD

COMPLETE FRAUD!
I booked a return taxi ride with them at Paris airport. No one was there. They give you a French telephone number in case you need to contact them. It's an answering machine in French. I waited 40 minutes. Nothing!!! As I said, complete fraud. I reported them to American Express for not just a refund but for also investigations. PLEASE AVOID.

14 marca 2024
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

Hi,

NOTE: As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submitted your review to the actual service you actually used by double checking the service brand name & website URL. Thank you for your understanding.

If you are already sure you submitted your review in the right place, please contact us with your booking reference number explaining what the problem was so we can investigate the issue.

Oceniono na 1 z 5

COMPLETE ONLINE SCAM !!

This "service" is a scam and of no benefit to you! Unless you like paying 50% more than necessary for things!!
Grab a taxi outside your destination, DO NOT get ripped off by these scammers!!

15 listopada 2023
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

Hi,

NOTE: As we have other competitors with very similar brand names, also as some users get confused thinking that we are the local city yellow taxi, we receive an increasing number of non-related negative reviews. So, please make sure you submitted your review to the actual service you actually used by double checking the service brand name & website URL. Thank you for your understanding.

If you are already sure you submitted your review in the right place, please contact us with your booking reference number explaining what the problem was so we can investigate the issue.

Oceniono na 5 z 5

Easy trip to the airport

It was an easy trip to the airport with all of that luggage. Thank you guys.

10 marca 2022
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

You are welcome anytime, best regards.

Oceniono na 5 z 5

Trustworthy Service

One of the most trustworthy transportation services we have ever used. Well organized and good support. Recommended.

4 marca 2022
Opinia niezależna
Logo Book My Taxi Group

Odpowiedź od Book My Taxi Group

You are welcome anytime, best regards.

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