Got stuck setting up a multi-currency client. Support joined a screen share and fixed it fast, took about ten minutes. Definitely a real expert, not automated support.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booke.ai is pretty good. Saves me time on bookkeeping stuff. Not perfect but way better than doing it all manually. Support team is helpful when you need them.
Reakcja na opinię
Solid app for managing finances. Took some time to get the hang of it, but now it's smooth sailing. Cuts my admin work in half. Customer chat is responsive.
Reakcja na opinię
I've booked 3 demos with this company and have still not had one. The first 2 times, the demo was cancelled 30min beforehand without explanation. On the 3rd attempt nobody arrived. This product... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
919 North Market St., 19801, Wilmington, Stany Zjednoczone
- team@booke.ai
- booke.ai
3,4
Średnia
20 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
No show - Demo
I scheduled a demo with them, but no one showed up. How can you rely on a company that doesn't bother to let you know that they can't make it to the demo?
9 marca 2026
Opinia niezależna
Odpowiedź od Booke AI
Hi Sarabjeet,
Thank you for your feedback.
We replied to your request promptly and shared a link to our recorded interactive demo of Booke.ai with QuickBooks Online. This demo is designed to give a clear overview of the product and allow users to explore the functionality at their own pace. In the same message, we also invited you to reach out to us with any questions or if you needed assistance with onboarding.
It seems there may have been a misunderstanding regarding the format of the demo, and we’re sorry if that wasn’t clear. If you have specific questions about your use case, we’d still be happy to help.
– Booke.ai Team
Clean and practical.
I really like the interface - it's clean and easy to navigate. A lot of the work is already handled in the background, so I mostly just review and move on
20 lutego 2026
Opinia niezależna
Good overall experience
I've had a good experience with Booke AI so far. Everything is clear and easy to work with, and whenever something isn't clear, the support team is helpful and quick to respond
25 stycznia 2026
Opinia niezależna
Keeps everything in order
Everything stays neat and easy to follow. I always know what's done and what still needs attention.
18 stycznia 2026
Opinia niezależna
Real human support when stuck
Got stuck setting up a multi-currency client. Support joined a screen share and fixed it fast, took about ten minutes. Definitely a real expert, not automated support.
27 listopada 2025
Opinia niezależna
Staff actually enjoy work again
Staff actually enjoy work again. My team was burnt out on data entry. Now AI Bookkeeper does that part and they spend time on actual accounting. Two people who were thinking of quitting just stayed.
25 listopada 2025
Opinia niezależna
Unreliable and Unprofessional Experience
We attempted to schedule a demo with Booke AI over the course of two months—multiple times as a team and individually. Unfortunately, the experience was consistently disappointing. On several occasions, including our most recent attempt, the meeting was canceled just minutes after it began or right before it was scheduled to start, without any prior notice or follow-up communication.
Despite repeated efforts to confirm a suitable time or request alternative options, we received no response from the founder, Vadim, or the team. This lack of professionalism and accountability raises concerns about the company’s reliability and commitment to potential clients. Disappointing experience overall, especially for a product that shows promise but is poorly represented.
3 czerwca 2025
Opinia niezależna
Odpowiedź od Booke AI
We’re truly sorry to hear about your experience trying to schedule a demo with our team. This is not the level of service we strive to provide, and we fully understand how frustrating this must have been.
Your feedback is very valuable to us - we’ve already reviewed our internal demo scheduling process to ensure this doesn’t happen again. Our goal is to make every interaction with Booke AI smooth, respectful, and efficient.
If you’re still open to connecting, please reach out directly at support@booke.ai - we’ll make sure your demo is arranged at your convenience.
Thank you for bringing this to our attention.
- The Booke AI Team
Cancelled Appointments and zero communications
Tried to book a demo for a period of 2 months, booked and scheduled the demo 7 times as a group, and 3 times as individuals, Vadim (the owner) would cancel the demo zoom call last minute each time, never replied to any emails, when we requested info, or for the best time to meet. Very unprofessional, and disappointing that the owner has zero pride in his products.
24 kwietnia 2025
Opinia niezależna
Odpowiedź od Booke AI
Hi Ilya,
Booke AI schedules live demos exclusively for verified accounting professionals because client data is shown during the call.
The email address you supplied ( @hubtruth.com ) could not be linked to any registered CPA, bookkeeping licence, or operating accounting firm.
Because the verification step was never completed, our system automatically declined each calendar request; no confirmed meetings were cancelled “last minute.”
Public records indicate that the hubtruth.com domain was registered only recently and contains no active business information, while your own LinkedIn profile lists a career in construction project management, not public accounting.
If you are a licensed practitioner and still wish to see the platform, please send one of the following to our support email address:
1. A business e-mail that resolves to an active accounting-firm website, or
2. Your state CPA licence or bookkeeping certification number.
Once we receive verifiable credentials we will book a demo at your convenience. Otherwise, we will ask the review host to remove content that misrepresents professional status, in line with their fraud-prevention policy.
— Vadim, Founder & CEO, Booke AI
3 demos booked, still haven't seen the product
I've booked 3 demos with this company and have still not had one. The first 2 times, the demo was cancelled 30min beforehand without explanation. On the 3rd attempt nobody arrived.
This product is great if you wake up one day and know exactly what it does, how to work it and whether it's the right fit for your business without ever being shown its functionalities.
Hopeless customer service / sales function.
28 listopada 2024
Opinia niezależna
Odpowiedź od Booke AI
We sincerely apologize for the repeated inconvenience you’ve experienced while trying to book a demo with us. This is certainly not the experience we want anyone to have.
We’ve recently identified and addressed internal scheduling issues that affected some demo bookings, and we’re taking active steps to ensure they don’t happen again.
We’d really appreciate the chance to make this right - please contact us directly at support@booke.ai
, and we’ll arrange a personalized demo at a time that works best for you.
Thank you for your patience and for sharing your feedback - it helps us improve.
- The Booke AI Team
Ask Client automated workflow for uncat txs
The Ask Client feature has greatly improved how we manage uncategorized transactions. Instead of chasing clients with emails or calls, the automated workflow sends notifications and requests directly to them. This keeps everything centralized, organized, and easy to track. Clients appreciate the simplicity, and our firm benefits from faster resolutions.
31 sierpnia 2024
Opinia niezależna
Odpowiedź od Booke AI
Thank you for sharing this! We’re glad the Ask Client workflow is helping streamline communication and speed up resolutions.
Good idea, buggy execution
Feels like a work in progress. Good concept, shaky execution. Lots of bugs and glitches. Hope they improve it soon, because the potential is there.
3 września 2023
Odpowiedź od Booke AI
Thank you for your feedback! We’ve made significant improvements recently to enhance stability and overall performance.
Efficient once you learn the ropes
Solid app for managing finances. Took some time to get the hang of it, but now it's smooth sailing. Cuts my admin work in half. Customer chat is responsive.
8 sierpnia 2024
Odpowiedź od Booke AI
Thank you! We're happy to hear things are running smoothly and that our support team has been helpful
Needs improvement, but has potential
Booke.ai is hit or miss. Sometimes it's spot on, other times it's way off. I end up double-checking a lot. Saves a bit of time, but not as much as I hoped.
25 października 2023
Odpowiedź od Booke AI
Thank you for sharing your honest feedback! We’re glad to hear Booke AI helps save you some time, and we understand your frustration when results vary.
Over the past few months, our team has made significant improvements to the AI models and categorization accuracy, based on feedback like yours. You should already notice more consistent results with recent updates.
We truly appreciate your support and trust - thank you for helping us make Booke AI better.
- The Booke AI Team
Gets the job done
Booke.ai is pretty good. Saves me time on bookkeeping stuff. Not perfect but way better than doing it all manually. Support team is helpful when you need them.
13 sierpnia 2024
Opinia niezależna
Odpowiedź od Booke AI
Thank you! We're glad to hear Booke AI is saving you time and that our support team’s been there when needed
It's a nice idea, but this execution is completely useless.
I jumped straight in without an intro call as it looked like a great and fairly simple app.
Upon intregrating to Xero the AI book keeper decided to reconcile around 100 transactions without waiting for any input. Most of these were done incorrectly.
I sent multiple messages to the customer service team/person and received a single sentence as an answer around 7 days later. Not helpful. The app couldn't do what I needed, which is basic book keeping, it didn't seem to learn anything from us correctly reconciling transactions. It created new transactions even when there was an existing bill/invoice to match to a statement line on the bank. The OCR feature seemed quite 'dumb' too, it didn't learn anything when presented with a new bill from a supplier where we'd mapped the fields. All through this the customer support was incredibly slow and and not helpful at all, no real detail to the responses, no offer to do or fix anything. It's a nice idea, but this execution is completely useless.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Booke AI
Dear James,
Thank you for this detailed feedback. We're alarmed by the issues you've experienced and are taking immediate action:
1. Our lead developer will review your account to understand why the AI made incorrect reconciliations.
2. We're escalating your case to improve our learning algorithms and OCR functionality.
3. Our support team is being retrained to provide faster, more comprehensive assistance.
We'd like to offer you a one-on-one session with our head of product to address your specific needs and compensate you for the inconvenience.
Please contact me directly at support@booke.ai to arrange this and discuss how we can make this right.
Mike,
Head of Customer Success, Booke.ai
Similar experiences with the latest…
Similar experiences with the latest reviews
I booked a time for a demo with the team. The representative appeared to have been then founder of the company. The call was cancelled by the founder, and with no explanations. I can guess maybe its something to do with his schedule, but rather than cancelling with no reason or contact, maybe reach out and talk to potential leads and clients?
And if the team is so small that no support can be given for demos, maybe allow a trial period for those potential clients? That way I can assess the usefulness and accuracy of the claims of the product, and have faith in paying for it.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Booke AI
Thank you for bringing this to our attention. We sincerely apologize for the cancellation and lack of communication. We're taking immediate steps to improve our demo process and customer outreach. Please contact us directly to reschedule your demo.
I scheduled a demo through the company…
I scheduled a demo through the company portal and the representative did not show up or communicate with me about it. After the "no show" I sent an email to see what was going on and there was no response to my email either.
21 maja 2024
Opinia niezależna
Odpowiedź od Booke AI
Dear Billy,
I'm deeply sorry for this unacceptable experience. Missing a scheduled demo and failing to respond to your follow-up email goes against everything we stand for at Booke.ai.
I've personally looked into this matter and here's what we're doing:
I'm investigating why this breakdown in communication occurred.
We're implementing a new system to double-confirm all scheduled demos.
Please contact me directly at support@booke.ai to reschedule. I promise to make this worth your time and demonstrate the true value of our service.
Mike,
Head of Customer Success, Booke.ai
The APP does not work as intended
The APP does not work as intended. It messed up my Xero, and instead of saving time, I had to redo everything it did. Customer service was not good as well. Stay away.
30 stycznia 2024
Opinia niezależna
Odpowiedź od Booke AI
I'm really sorry our app caused you trouble with Xero. That's not at all what we want for our users. We're looking into what went wrong and how to fix it. I'd like to make this right - could you reach out to me directly? Let's see if we can sort this out and maybe find a way to make it up to you.
Nick
Cancelled Demo, Customer Service?
I set up two appointments for a demo and both times these were cancelled by the booke.ai rep without an email or any justification. I was actually excited to see how it works and would have subscribed to the services for 3 business I run.
Unfortunate the disregard of a business owner time. If this is the way they handle client onramp at the start, I can only imagine the little to no customer support once your are on the inside. Not a good first impression to say the least.
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Booke AI
I'm truly sorry about what happened with your demo appointments. That's not how we want to treat potential clients at all. We clearly dropped the ball here, and I completely understand your frustration. Your time is valuable, and we should have communicated better. We're taking a hard look at our demo process to make sure this doesn't happen again. If you're still open to it, I'd love to personally set up a demo for you and show you how we can support your businesses. Can we try one more time to make this right?
Nick
The website booke.ai is quite misleading…
The website booke.ai is quite misleading as it shows the services for Desktop Quickbooks. Based on that, we made an appointment for a demo. The person for the demo showed up 10 minutes late. As stated, the software only supports QuickBooks Online. A simple update to the website could really help. Conflicting data causes a waste of time on the potential customer's side and the company in carving out the time for a demo they are not going to fulfill.
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Booke AI
We sincerely apologize for the miscommunication and any inconvenience it may have caused. To clarify, our base product, Data Entry Automation Hub, indeed supports QuickBooks Desktop, QuickBooks Online, Xero, and Zoho Books. However, our second product, Robotic AI Bookkeeper, which offers maximum automation, currently supports only Xero and QuickBooks Online.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.