Bob Books Recenzje 

175
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As a professional photographer, I have been using Bob Books for many years, and they never fail to deliver extraordinarily high-quality photo books. I have top-end clients who expect only the very bes... Zobacz więcej

Oceniono na 5 z 5

Have used twice. On this limited experience five star rating richly deserved. 1- user friendly software (I am luddite). 2- clear help on importing artwork/photos. 3 - fantastic customer service: i cal... Zobacz więcej

Oceniono na 5 z 5

The photobooks from Bob Books are extremely high quality. I love them. I’ve used them four or five times now to make family albums for my mum. You can see the different compared to other companies. Th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having used Bob Books for over 15 years I know that I can trust them to produce a quality product whether book or card along with very dependable delivery times. Their customer service is exceptional... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wydawnictwo

Napisane przez firmę

Bob Books is the UK's best-loved photo book company. We are renowned for producing high-quality photo books for everyone - from the everyday user to professional photographers and everyone in between. We're passionate about photo books because, quite simply, we don't believe your favourite photos should live on your phone. By combining traditional bookbinding techniques with the most innovative printing systems, we have become one of the most highly-regarded and top suppliers of photo books throughout the UK. You can choose from six different paper types (including high-quality photographic paper with lay-flat binding where you photo book will open up fully to display your photos), seven different sizes of photo books and a range of professionally designed layouts, allowing you to add multiple images to your book's pages, along with text. With our state-of-the-art printers, you can also add highlights (Gold, Silver, Rose Gold and Gloss) to your book's cover title. Visit our website and choose from four popular ways to create your personalised photo books as well as photo calendars, beautiful wall art and cards - all using digital photos with fantastic results. And with our Customer Service team on hand seven days a week from 9am to 10pm, and step-by-step guides on our website, we are confident you will find making any of our photo products easy and enjoyable.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

175 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(175)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

This company has gotten worse over the…

This company has gotten worse over the years. The quality of the product has diminished and the software is painful to use, especially as a professional trying to design albums for clients. I will be going elsewhere after using Bob Books for 6+ years.

29 września 2023
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Dear Darren,
We take customer feedback very seriously and always offer refunds or free reprints for any printing or production errors. Please do email info@bobbooks.co.uk at your earliest convenience so we can resolve this as soon as possible.
Many thanks, Bob Books

Oceniono na 1 z 5

Frustrations with PDF-to-book service

I placed an order for x3 PDF-to-Book photobooks on the 8th or April for £155. The payment went through and I received a confirmation page.

Ten days later, after hearing nothing from Bob Books I emailed to check the status of my order only to be told they never received it and I'd have to order again (despite the money being blocked on my card and being shown a confirmation page after uploading my files)

Frustrated, I did so, blocking a further £150 on my card. Despite using their InDesign profiles and checking my files manually, I received an automated email claiming there was apparently an issue with my uploads that required attention. The included links in this email were broken.

There was no way to address the issue, other than to reorder, which would block an additional £150 on my card.

This is absurd. There is no way to pre-check files, no way to re-upload files or no way to manually send in updated files.

On top of this, their customer support was incredibly slow, claiming that they'd been in touch with head office and that I'd hear from them soon (I didn't). Every email took days to get a reply, offering very little help except "create a new order" and here I am nearly a month after my initial order with nothing to show for it.

Hugely disappointed with their service and will be using a competitor.

8 kwietnia 2023
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Dear Timmy,

Extremely sorry to hear about these issues you had with the PDF-2-Book platform, I understand how frustrating this must have been for you. I will investigate this further and get back you with an update as soon as possible. Can you please email info@bobbooks.co.uk with your order details.

Regards,
Bob Books

Oceniono na 3 z 5

I personally found difficulty with the…

I personally found difficulty with the in-app interface.

Everything was very much self explanatory but when I tried it on my iPad, the app kept refreshing and not uploading any of my images. I tried a number of times and each time it did the same thing.

I tried uploading 1 image at a time and it didn't seem to work either. I ended up downloading the app on my desktop and it worked really well there, just didn't seem very compatible with my iPad.

It's very expensive too, I make an album for my mum for Mothers Day from Bobbooks every year and it seems to get more and more expensive year by year.

1 marca 2023
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

We are very sorry for the inconvenience, and happy to hear that you were able to place the order for your photo book. We would like to investigate this further, may I kindly request you to email us on info@bobbooks.co.uk.

Oceniono na 4 z 5

Great for printing photo books

The UI for creating books from PDF is slightly clunky, the InDesign template generator doesn't work in recent versions of macOS, and the print quality wasn't perfect. However, printing as really fast and we were very happy with photo books!

1 grudnia 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

We are very sorry you are not 100% happy with your photo book, we would want to investigate this further, is it possible to email at info@bobbooks.co.uk the following things:
MacOS Version
PDF2Book Version
Detailed description of what you experience, ideally a screenshot

We will appreciate you feedback and would work with our technical team to see if we can resolve this as soon as possible.

Oceniono na 3 z 5

I've made so many Bob Books over the…

I've made so many Bob Books over the years since my first one for my wedding in 2011! But since Cewe have taken over it's really hard work using the software, takes longer and less enjoyable. Why no grids, why no snap to other picture, mid lines. Why do only a few of the templates have text options, and then you have to use a template really on the online editor and it always cuts out the nicest aspect of the photos. Might try the desktop version but otherwise, bye bye Bob!

2 grudnia 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Dear Catherine, we take customer feedback very seriously and we were very sorry to hear about your recent experience with our software. We are constantly looking for ways to improve the experience of making photo books and we will feed back to our technical team who update the software. Please let us know if you have been using our desktop version. We would love to hear from you - please email us at info@bobbooks.co.uk. Thank you, Bob Books

Oceniono na 5 z 5

Excellent quality especially the binding

I've used Bob Books for about 8 years and have had around 16 books printed using PDF to book. Quality is always excellent especially the binding. Tried a couple of others companies to see the difference and came back to Bob Books again as overall quality is better. Customer service is also very helpful and prompt.

1 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Another great book

Just got my latest book back from Bob Books. It is to the usual very high standard. The quality of the cover is first rate and the photographs beautifully reproduced. I have had many book produced by Bob Books and find the software simple to use and allows me to do my own thing. This time the book featured my fabulous American Bulldog, Maggie. Looking forward to the next project. I love the quality and consistency, and don't need to look elsewhere for my photo books. Love the new gold highlights. Happy customer.

4 listopada 2022
Opinia niezależna
Oceniono na 2 z 5

Quality good but odd upload service CLUNKY

Have used Bob books a few times. Quality is great. However there upload service/website is VERY CLUNKY. It is not straightforward on how to order and upload your pdf. If your file does pass the production test then you need to order another book again putting your card details in twice. They also hide the option for logo free books. After requesting the logo taken off they could not do this for me so very disappointed. I do not want the Bob books logo plastered in a personal photo book. Needs a web designer to look over for user-friendliness/ease. I won’t be using them again.

28 października 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

We always value feedback from our customers and are very sorry for this inconvenience. We are looking at making the logo-free option on our books even clearer so customers can select this option when ordering.

Oceniono na 5 z 5

Fantastic quality wedding album

I printed my wedding photo album with Bob books and I'm really happy with how it turned out. I have chosen the biggest landscape hardback for us, and got smaller paperbacks for other family members. The quality of the pictures is excellent, and the software to create the album was very easy to use. We were able to customise each page and tell a story with our pictures. The final product is now proudly shown on our coffee table!

17 sierpnia 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you. we appreciate your business.

Oceniono na 5 z 5

I love Bob Books

I love Bob Books. The app is simple and effective and products are great value. I expect to continue to use Bob Books for years to come!

10 kwietnia 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 5 z 5

Faultless

We have used Bob Books for the last 7 years for our high quality books and Xmas cards - faultless, superb quality and customer service.We can’t speak highly enough of the whole experience.

31 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 4 z 5

Bob Books

I have assessed many photo book print providers both in term of easy of editing software as in terms of quality of print. Bob Books came out as the best for me. I have now created and ordered about 15 books in total and have never been disappointed with the service or the results:
1. The editing is very user friendly. Over time I have established my personal format and style. It is easy to replicated this into my new books and become much quicker in the production.
2. I have my books printed in Matte Photographic Lay-Flat. The results have been consistently good. I very much prefer the matte finish above the gloss. The colors have each time been come out fine.
3. On 3 occasions I had to contact the support team. Each time they have been very friendly and forthcoming in sorting out my issue.
4. I also like the online bookshop to explore and learn from other books created on the platform.

31 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you Koen.

Oceniono na 5 z 5

Easy to use software led to excellent results

I had used Bob Books on a number of occasions for photo books, each time receiving a truly quality product. Recently, decided to try my hand at making some canvas prints. The desktop software was very easy to use right from the beginning, and the pictures I obtained were exactly what I had hoped for. All round, a very good service at very reasonable prices.

30 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

We appreciate your business. Thank you.

Oceniono na 4 z 5

Great company - use them!

Love the offline software and ability to totally design the book layout yourself. Quality of the books is great although the photos do sometimes come out slightly darker than I expect. Great company and often an offer code which I appreciate!

29 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 5 z 5

A great alternative to Apple Books

A great alternative to those missing Apple Book orders. Yes it takes a little time to get used too and yes the new update is absolutely frustrating and makes no sense whatsoever (favourite templates now appear randomly meaning way too much extra time / It doesn't remember which pics you have placed in your book) This could be down to the fact I updated to the new version halfway through making a book so I'm giving it a 5/5 in the hope this was the case.

27 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

The new software has changes that allows you to navigate more easily. If you need any help, please visit our help section.

Oceniono na 4 z 5

Excellent quality photos, good enough online tool

Excellent quality Books, and really useful online tool.
However, there's a couple of problems were uploaded pictures aren't useable and have to be reuploaded, which impacted my first order but hopefully shouldn't impact my next one.
I did use their help service, which was very useful 4 times out of 5.
All in all, would recommend.

27 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 5 z 5

Excellent Quality

Excellent Quality

I've produced over 50 Bobs Books since about 2008. They are not cheap, but the fact I've paid for so many books over the years is because of the quality and knowing that the legacy of these volumes will outlive me.

26 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 4 z 5

Expensive but High Quality

I recently used the photographic paper, only available with layflat books, after I'd had a few printing issues with a particular book on the Classic paper and reprinting it on photographic paper fixed it.
Generally I find I need to brighten the images to a point that looks somewhat over done on screen otherwise the images in the finished book tend to be too dark.
I usually print a small book first to check the images,which obviously adds to the overall cost but allows for corrections before commiting to larger more expensive books.
I prefer looking at pictures in print rather than on a screen and the books are a nice way to present them. I'd recommend either the Classic paper or the Photographic paper, the photographic paper has a higher quality feel to it but both finished products look good.

23 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 5 z 5

Very high quality photobooks

I have recently received another excellent photobook from Bob Books. The quality of the printing is excellent, with perfect colour reproduction. Very rapid service too. They are not cheap, but for me its worth it for the quality product.

14 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Oceniono na 5 z 5

I've ordered around eight photobooks…

I've ordered around eight photobooks from Bob Books and always been very happy with the results - relatively easy to use software, good range of products, good quality and fast and efficient service. They do what they say they do very well.

13 marca 2022
Opinia niezależna
Logo Bob Books

Odpowiedź od Bob Books

Thank you.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej