Disappointing Experience with BRD Yachts
I had high hopes when I booked with BRD Yachts, but my experience turned out to be extremely disappointing. From the outset, the communication was poor and inconsistent, with unanswered emails and missed phone calls. When we finally connected, I was promised a smooth and well-organized trip, only to be met with mismanagement and last-minute changes that caused a lot of stress.
The yacht itself did not meet the expectations set by their advertisements. There were maintenance issues, uncomfortable seating, and a noticeable lack of basic safety gear. On top of that, the crew seemed unprepared and unfriendly, which spoiled what should have been a relaxing experience on the water.
Pricing was not transparent, and we felt nickel-and-dimed with extra charges that were never clearly disclosed upfront. The lack of accountability and poor customer service left a sour impression that is hard to overlook.
I don’t usually leave negative reviews, but given the amount of money and time involved, I expected much better. I hope BRD Yachts takes this feedback seriously and makes concrete changes to improve communication, vessel condition, and overall service quality. Until then, I’d recommend exploring other operators with more reliable reviews and a clearer, more professional approach.
Odpowiedź od BRD Yachts
Totally disagree .this reviewer from Pakistan
And we never had customer from Pakistan
Because of cotnent trustpilot also agree to keep the review .truly no word to say .
Requested two times for information even no reply for it .also this fake email id .there is no name like this in Pakistan .if purely fake email review .trustpilot still believe it’s geniue review.
Trustpilot supports 100% fake reviews in my case and causing my search ranking and reputation goes below our standard .
We Stopped trusting Trustpilot for Review anymore .
